Kevin Mast is a retail operations leader seeking a district manager role. He has over 25 years of experience leading large retail stores and teams for major brands like It'sugar, Mars, FAO Schwarz, Saks Fifth Avenue, Marshall Fields, Bally USA, and Neiman Marcus. His experience includes managing multi-million dollar stores, developing high-performing teams, improving sales and profits, and optimizing all aspects of retail operations. He has a proven track record of success in both start-up and established store environments.

1. Kevin W. Mast
DYNAMIC RETAIL LEADER SEEKING VALUABLE DISTRICT MANAGER ROLE
263 Milligan Road | West Babylon, NY 11704 | (516) 313-8085 | kkwm1000@aol.com
Profile of Qualifications
RETAIL OPERATIONS MANAGEMENT | TEAM BUILDING | TRAINING / DEVELOPMENT | CUSTOMER SERVICE
SALES / MARKETING | STRATEGIC ANALYSIS / PLANNING | TRENDS TRACKING | BUDGET / EXPENSE CONTROLS
MULTI-STORE OPERATIONS | INVENTORY CONTROL | PRODUCT MERCHANDISING | PAYROLL | VENDOR RELATIONS
Ambitious self-starter who offers proven experience in large-scale flagship and high-end luxury brand Retail Sales,
Business Development, Strategic Analysis / Planning, Start-Up Operations, and Customer Service optimization in
alignment with a company’s vision, value, and goals, and leads teams by example and with integrity to deliver
product and services excellence while exhibiting talent in promoting profit-driven sales plans and quickly gaining
customers’ confidence. Top performer who contributes sharp analytical abilities and superior attention-to-detail
while demonstrating expertise in evaluating emerging retail trends to develop strategies, promote products, and
retain customers. Out-of-the-box thinker who seamlessly liaises among executives, sales / business peers, vendors /
partners, and customers to improve business processes and workflow efficiency while generating desirable results.
Professional Synopsis
IT’SUGAR, LLC, NEW YORK, NY 2013 – PRESENT
Store Director
 Utilize broad scope of industry knowledge and dynamic business acumen toward directing forward-
thinking $4-million retail operations comprised of confection, specialty foods, and novelty product lines.
 Recruit, train, mentor, and manage a top-performing team of 1 assistant general manager, 3 sales supervisors, 1
visual administrator, and 12 sales associates, including planning and prioritizing workflow to meet goals.
 Cost-effectively manage financial plans and achieve goals in sales, payroll, inventory control, and four wall
expenses, along with consistently communicating merchandising opportunities to maximize business.
 Increased profitability by $155,000 in less than 2 years via fixed expenses and reduced contract fees.
 Achieved additional market-specific product line opportunities via solid buyers and vendor relations.
 Engaged in training and developing skilled new store managers and assistant managers in all areas of
team coaching, sales analysis, product merchandising, selling, and building a superior environment.
MARS, NORTH AMERICA GLOBAL CHOCOLATE, NEW YORK, NY 2010 – 2013
Store Director
 Capitalized on the opportunity to direct a $34-million retail operation, including mentoring and managing a
team of 2 assistant directors, 6 sales managers, 4 supervisors, and 180 sales associates in achieving objectives.
 Communicated merchandise opportunities to the appropriate divisional, buyers, planners, and vendor
partners to maximize business opportunities and ensure seamless profitable operations at all times.
 Achieved lucrative plans in areas of sales, payroll, inventory control, and four wall expenses.
FAO SCHWARZ, NEW YORK, NY 2004 – 2007 | 2008 – 2010
Northeast Regional Manager (2008 – 2010)
 Strategically steered start-up operations for 17 individual F.A.O. Schwarz toy boutiques within Macy’s
store locations, including recruiting, training, mentoring, and managing 17 store supervisors and 60 associates.
 Coordinated and managed a high-volume travel itinerary that included official store visits to all 17
Northeast locations within 2-week intervals to effectively optimize store performance in all retail areas.
 Co-developed and executed a popular F.A.O. “High Five” bonus program.

2. Resume | Page Two (516) 313-8085
FAO SCHWARZ, NEW YORK, NY (CONTINUED) 2004 – 2007 | 2008 – 2010
Assistant General Manager | Director of Sales (2004 – 2007)
 Spearheaded profitable sales- and service-related functions for a New York, NY flagship location, including
recruiting, training, mentoring, and managing a details-focused team of 20 managers and supervisors and 150
sales associates, as well as setting high standards related to sales performance, customer service, and conduct.
 Developed and enforced outstanding guest relations standards across the management team.
SAKS FIFTH AVENUE, NEW YORK, NY | CHICAGO, IL 1995 – 2000 | 2007 – 2008
Assistant General Manager – Women’s Footwear (2007 – 2008)
 Drove business growth by leading sales and operational functions for an $85-million annual shoe salon
complex in a New York, NY flagship location, including mentoring and managing a high-performing executive
team of 6 selling directors, 3 operational directors, 1 visual director, 120 union sales associates, and 35
operations associates, as well as setting and executing standards per “Saks Standards of Signature Selling.”
 Increased incremental sales by fostering a strong clientele-driven selling culture.
 Developed a mentor program that included a 4-week training period for all new hires.
 Launched an acclaimed 10022-SHOE initiative – now the largest designer shoe salon in the world.
Department Manager – Women’s Footwear (1995 – 2000)
 Maximized bottom-line performance by leading department operations for this Women’s Footwear retail
area, including initiating consistently valuable feedback to the buying organization on seasonal assortments.
 Increased sales by $2.5 million over plan in a 5-year period and reduced shortage from 3.8% to .03%.
MARSHALL FIELDS, CHICAGO, IL 2002 – 2004
Men’s Store Manager
 Expertly managed a $20-million annual multi-classification men’s complex, including recruiting, training,
mentoring, and managing a customer service-focused team of 45 commission and non-commissioned staff.
 Achieved sales plans for 17 out of 18 months to increase sales by $1.4 million.
BALLY U.S.A., CHICAGO, IL 2000 – 2002
General Manager
 Led targeted decision-making among an $8-million annual full line specialty store of men’s and women’s
apparel, accessories, and footwear, including conceptualizing and developing strategies to grow key profits.
 Demonstrated leadership talents toward achieving gross margin objectives and markdown control.
 Developed an in-store charity with local / national organization to increase brand awareness / funds.
NEIMAN MARCUS, CHICAGO, IL 1993 – 1995
Department Manager – Men’s Furnishings
 Played a vital role in directing a $6-million annual menswear complex, including consistently optimizing
performance across rigorous retail sales, customer service, operations, and bottom-line profitability metrics.
 Mentored and managed a results-focused team of 20 commissioned sales and 3 operational associates.
Education & Community Service
Bachelor of Business Administration (Business Management Emphasis) DOWLING COLLEGE, OAKDALE, NY
Retail Member, Make-A-Wish Foundation, Metro NY (2004 – 2007)