Purva Mankame is a strategic HR professional with over 15 years of experience in talent acquisition, performance management, learning and development, and employee engagement. She is currently serving as Senior Officer - Human Resources at Mumbai International Airport Pvt Ltd, where she manages the full employee lifecycle and ensures statutory compliance. Prior to this, she worked as a Senior Customer Service Assistant at Jet Airways, where she gained experience in customer service, operations, and crisis management. She holds an M.Sc. in Chemistry and technical certifications in airport handling procedures and customer service excellence.

1. Purva Mankame
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CELL: 91-9820043312 EMAIL: mansha_m15@yahoo.com
Sr. Officer- HUMAN RESOURCE - Mumbai International Airport Pvt Ltd
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Strategic professional who deploys participative management style in fast-paced, diverse workforce.
Proactive change agent who spends time in employee environment encouraging learning and promoting the
increased productivity that results in value-added customer service.
Excellent team builder and consultant on personnel issues and organizational development.
______________________________________CAREER SKETCH_______________________________________
Roles & Responsibilities:
Talent Acquisition and Retention
 Manage full cycle recruiting including sourcing, screening and evaluating candidates through to offer
with an emphasis on timeliness of the process while adhering to internal process protocols.
 Empanelment of hiring agencies and MIS generation and analysis
PMS & Competency Mapping
 Employee awareness aboutthe PMS and road show
 Implementation of KRA based Performance Mgmt system.
 Learning & Development
 Identification of training needs in consonance with the PMS
 Drawing out training calendar and conducting programs in areas of Soft Skill & Technical.
HR Operations
 Manage entire Employee Life Cyclefrom On-boardingto Separation.
 Payroll Management includingERP payroll.
 Time & Attendance system at all location and HO
 HandleEmployee relations and operational issues/queries.
 ManagingHRIS, MIS and HR reports for Data Analysis and Planningas per Business need.
 Monthly HR reports and Dashboard reports.
 Social Security of employees likeMediclaim,Insurances claims and statutory requirements .
 Handlingfacility management and Admin.
HR Audits and Surveys
 Branch Reviews in terms of BillingVs.Manpower.
 Conduct Organizational climateSurvey and feedback analysisfor further improvement.
 Handling HR Audits.
EMPLOYEE ENGAGEMENT
 Promote work-life balance.
 Initiateactivities to pass on the organizational benefits to the employee and his/her family.
 Site - HR Operations & general Administration
 Insureentire Employee Life Cycle from On-boardingto Separation.
 Payroll Management, Roaster Management includingTime& Attendance system
 HandleEmployee relations and operational issues/queries.
 ManagingHRIS, MIS and HR reports for Data Analysis and Planning as per Business need.
 Monthly HR reports and Dashboard reports.
 HandlingInternal and External HR Audits.
 Handlingfacility management and Admin.
 Ensure Statutory Compliances of projects and sites

2. Industrial Relation and General Administration:
 ESI, PF, Gratuity related issues
 Payment of Bonus Act compliances
 Statutory complianceincludingfactory Act.
 Facility Management includingreception
 Conciliation proceedings.
Travel Desk:
 Air Ticket booking domestic and international with proper approval,checkingfor lower fare with agent
and schedulingproper itinerary in co-ordination with employees.
 Responsiblefor Hotel Accommodation for domestic and international travel.
 IssuingForex for International Travel
 IssuingMatrix setfor International travel checkingdata plans as per country and travel period
 Responsiblefor VISA processingof staff travel.
Admin Services:
 Workplacearrangement for new joinees.
 Stationary & Pantry management as per budgeted guidelines.
 Ensure Library management by proper followup with Vendor.
 One point of contact for checkingand processingof bills of all vendors for stationery,Vehicles,
floral arrangement, food, hotel stay, tickets,travel insurance,forex,matrix & maintainingmonthly
MIS
 Food arrangements for employees working extra duty hours
 Preparingwork order request
 Ensure proper working of Biometric machine.
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Sr. Customer Service Assistant April 2003 to March 2007 JET Airways
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Co. Profile :- Immigration Management
Started corporatecareer with the blessingof this company which I always salute. It gave me immense and depth
practical knowledge of working in Customer Service department.
 Doing passenger check- in.
 Coordinatingalongwith the supervisor with a team of 10-20 staff at different airportwork areas such as
BoardingHall & Arrivals.
 Dealingwith passengers queries,providinginformation aboutvarious sectorsand flightno.s ,
availability of seats on the flights etc.
 Coordinating/ Supervisingbaggage loadingin Baggagemakeup area.
 MakingTele Check-Ins on Telephones
 Makingpassenger bookings.
 Takingimportant decisions alongwith manager on duty and supervisors in crisis situation such as
cancellation of flights,flightdelays.
Special Achievement at Work:
Deputed as Check-In Staff at Bhopal for 1 Week on recommendations of the Supervisors / Duty Managers.
 Responsibly implemented the norms and policy of the company.
 Used to visit clients premises to sort out the issues related to manpower.
 Up dated the documents and employees dossiers.
 Actively and responsibly acting as a pivot between employees and employer.
 Streamlined Time management and wages & salary preparation system.
 Coordinated statutory compliances.
 Day to day general admin work.
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Educational

3. Done M.Sc. in Chemistry(Specialization in Physical Chemistry) with First Division in the year 2002.
Done B.Sc. Chemistry in First Division in the year2000.
Technical:
Done Certified detailed Course in Sabre, Airport Handling Procedures & Customer Service Excellence from Jet
Airways Pvt.Ltd.
Done DGCA certified courseto function in capacity of a Trim Officer for the followingaircrafttypes – Boeing 737-
700, 800,900 & ATR72-500.
Other Information
Spouse - Prasid Mankame
D.O.B - 15th February, 1980
Present Address Sadashanti,Borivli west,Mumbai - 92
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Present salary - 5 L per annum
Expected sal - Negotiable
Notice period - 15 Days