Manu V M is seeking a position that allows him to utilize his creativity and innovative thinking. He has over 6 years of experience in testing, analysis, and support roles. His technical skills include web application testing, SQL, documentation, performance testing, and various programming languages and tools. He also has strong management, communication, and analytical skills. His past roles include serving as a senior technology support executive and associate business analyst. His objective is to work for a growing organization where he can continuously learn and contribute to the company's success.

1. Manu V M
Fl No 103, Near Indian
Association,
Al Manakh Street,Sharjah
@ manuvadakkedath@gmail.com
(+971) 561-623-603
OBJECTIVE
To work in a dynamic professional environment with a growing organization and utilize my
creativity and innovative thinking for benefit of the organization and myself.
TECHNICAL SKILLS
 Web Application Testing  SQL (Sybase)
 Defect / Bug tracking / UAT testing  UI & Compatibility Testing
 Documentation  IBM mainframes
 Performance/Load/Stress Testing  HP Service Manager 7
 MS Office tools  Functional requirement gathering
 ITIL Trained  BRD creation
 Requirements analysis  UNIX, Linux, WINDOWS
 Prepare Test Plan  SDLC/ STLC knowledge
MANAGEMENT SKILLS
i. Experience with reporting and analysis skills.
ii. Strong analytical and management skills to understand market performance
iii. Excellent written, presentation and communication skills. Strong interpersonal skills and
ability to effectively communicate with both technical and non-technical users
EMPLOYMENT HISTORY
Name of the
Company
Designation Address of
the employer
From To Duration(Years)
Infosys BPO
Ltd., India
Sr.
Technology
Support
Executive
Infosys
Technologies
Ltd.
August
2013
August
2015
2 Years
Acs a Xerox
Company
Associate
Business
Analyst
Acs a Xerox
Company,
Infopark,
Cochin
August
2010
March
2013
2.5 Years
PROFESSIONAL EXPERIENCE
Company: Infosys BPO Limited
Client Name: PepsiCo, Plano (USA)
Tools Used: SQL Server, MS Excel, HP Service Manager, Sybase11

2. Role: BIS Analyst (L2 Technical Support)
• Description
Handheld exist to support the Route Sales Representatives (RSR’s), all 18,000
RSR in the US and Canada. The RSR is the
Person who brings home the bacon for Frito-Lay. RSR works directly with the
customers, the stores and shops that sell chips to the customer. The Sales
Application in Handheld is a full feature application. It supports the RSR with
standard sales features like sales, return and manifest. It has inventory
management features, and daily reporting.
The Sales Application provides other features like reporting, task, messages,
calendars and e-time. To support Canada, the Sales Application now supports
French in addition to English. The sales applications connect to the Frito-Lay
network via Ethernet, Wireless, Modem and Cell phone.
• Responsibilities
 The Roles in this project is Primary Point of Contact (POC) for any data and
application related issues.
 Provide backline support, prepare resolution document, and perform root
cause analysis of the incident issues and provide solution for the issues related
to Handheld and the sales application which is used for the daily activities of
Sales Representatives.
 Preparing detailed test plans, acceptance criteria and test scenarios.
 Ability to raise defects and collaborate with other member to solve the defect
 Creating weekly status report and submit that to client manager
 Initiate Bridge calls during priority issues and engage different groups in that
call. Provide root cause analysis and suggest permanent solutions to avoid the
issue to be happen again.
Company: Acs a Xerox Company
Client Name: Delta Airlines, Sony, Cigna, SunTrust Bank.
Tools Used: SQL Server, Mainframe, UNIX, Informatica Monitor
Role: Business Analyst [HRMS]
 Requirements gathering - creating and maintaining documentation
2

3.  Data manipulation and preparation - utilizing available tools to extract, to
manipulate, and to load data
 Production Operations
- documenting procedures and controls
- managing escalated problems/issues
- defining and maintaining job scheduling requirements
- ensuring client deliverables and service level agreements are met
- preparing metric reports
 Preparation of test plans, test cases and execution & reporting
 Creating and updating Business requirement document if there is any
change in the process, and submit the same to developers and work with them.
 Have good influencing and persuading qualities to change attitudes and
behaviors of people within the department on the changes and improvements
being implemented.
 Have experience in managing the implementation of new work processes.
 Training the new members in the team and getting them productive quickly
ACHIEVEMENTS
• Ramp Award Winner for the best performance by Infosys
• Won Eagle Squad Award for maintain the SLAs from ACS a Xerox
Company
EDUCATION
Title of the Degree with Branch College/University Year of Passing
BCA MG University 2009
12th
Board of Exams, Kerala 2006
10th
Board of Exams, Kerala 2004
PERSONAL INFORMATION
Date of Birth : 26/05/1988
Age : 26
Nationality : Indian
Marital Status : Single
Passport : J0456681
Visa and Validity : Visit Visa (Valid up to Dec 10 2015)
I hereby affirm that the Information furnished is true and in accordance to my
knowledge.
Manu V M
3