This document is a curriculum vitae for Mohammed Salim. It summarizes his career objective of becoming a facility or admin executive. It outlines over 5 years of experience in facility management, including roles as a helpdesk executive at Yahoo and Accenture and as a process executive at Kempegowda International Airport. It also lists his academic qualifications and skills certifications.
A milestone position of career growth to utilize my dedicated service and fruitful performance in the firm’s business growth as well as other marketing and administrative tasks.
A milestone position of career growth to utilize my dedicated service and fruitful performance in the firm’s business growth as well as other marketing and administrative tasks.
1. CURRICULUM VITAE
Mohammed Salim
COLES PARK,BANGALORE
MOBILE : - +91-9743-120-841
E-MAIL : - salim_k743@yahoo.co.in
CAREER OBJECTIVE
Organized and Goal oriented approach with a positive work ehtic attitude in achieving the deadlines, wish to
convet my carrer as Facilty / Admin Executive with in the Industry offering myself with:
Excellent in Operations and Facility Management.
Efficient in team management abilities by stimulating the team for fostering team performance to reach the
targets ensuring statutory compliances with a work flow delegation.
Well developed liaison and trouble shooting skills in communing with personnel and determine their issues
for a fast track achievement of targets.
CAREER SUMMARY
Results-driven professional with an experience of over 5+ years in facility management with abilities in
handling changes and challenging assignments in the organization. Expertise in planning/preparing requirements of
opertions by coordinating.
KEY RESULT AREAS
Target Achiever
Result oriented
Proactive and go-getter
Always commanded respect from juniors & seniors alike
ACADEMIC PURSUIT
Bachelor of Commerce. (Bangalore University) Bangalore, INDIA
Advanced Diploma in Computer Application (ADCA) Bangalore, INDIA
EXPERIENCE PROFILE
Over 5+ years of total experience with in Facilites Management & Infrastructure / Admin & MIS.
2. PROFESSIONAL EXPERIENCE
# 1.
Company name :- Yahoo Software Development India Pvt. Ltd, India
Company Profile :- Yahoo! Inc. is an American multinational Internet
Corporation headquartered in Sunnyvale, California
URL :- http://in.yahoo.com/
Area of working :- Bangalore, India
Designation :- Helpdesk Executive
CBRE :- 01 Jan-2016 To Present
CUSHMAN & WAKEFIELD :- 03 Dec-2012 To 31 Dec-2015
Job Description
Provide communication systems for calls received by identifying needs; evaluating options
Complete special projects by organizing and coordinating information and requirements;
planning, arranging, and meeting schedules; monitoring results.
Maintain continuity among corporate division, and local work teams by documenting and
communicating actions, irregularities, and continuing needs.
Contribute to team effort by accomplishing related results as needed.
Attending the monthly or bi-weekly team meetings for smooth functioning of the operations
Prompt decision making in all emergencies by coordinating with the line Manager
Space and Occupancy Management – Seat allocation for better team co-ordination, new hire
setup, internal transfers / movements, audit. Identifying business units and allocating appropriate
space for individual business units.
Identifying, creating and allocating space to all employees as and when required by Business
Heads depending upon the Projects.
Coordinate and manage the Global and Local Accounts of India
Preparation of reports like L2 – Location strategy, Occupancy rate analysis, QBR (Quarterly
Business Report), ABR (Annual Business Report) for all functions for review and presentation to
top management of client.
Providing and maintaining Food card (Food coupons provided for onsite usage) facility for all
employee management.
Uploading of all reports to cloud facility (Fusion and CW-One) for corporate usage and backup.
Working closely with technical team for tool enhancement like BIG Centre – like Space module,
Facility centre, library admin tool and Qwik Silver (Food card),Oracle Intrepid and People Soft
3. # 2.
Company name :- Accenture Services Pvt. Ltd.
Company Profile :- Accenture is one of the world’s leading professional services
companies, providing consulting and outsoucing services.
URL :- http://www.accenture.com
Area of working :- Bangalore, India
Designation :- Process Executive
From :- 05 Oct-2011 To 30 April-2012
Job Description
Handelling Inbound and Outbound calls of customer .
Responsible for efficient dealing of complaints to completion and enabling satisfaction of
customer.
Responsible for documenting all calls with regards to participant inquires accurately using Call
Tracking System.
Monitoring Call tracking for responses from administrative team so call returns are done in a
timely fashion.
To answer Customer queries, as well as question Customer to obtain full understanding of what
information is being requested.
# 3.
Company name :- Kempegowda International Airport, Bengaluru
Company Profile :- Kempegowda International Airport is an international airport serving
the city of Bangalore, Karnataka,India.
URL :- http://www.bengaluruairport.com
Area of working :- Bangalore, India
Designation :- Helpdesk Executive
From :- 05 April-2010 To 31 July-2011
4. Job Description
Receiving calls from Customers & Internal employers of BIAL .
Answering telephone calls and transferring calls to appropriate staff.
Responding to general enquiries about the organization
Helpdesk Communications with Customers: Answering trouble calls from customers.
Assign cases to support teams with correct severity levels.
Ensure customer complaint addressed promptly & that service work order is filled completely
& accurately.
Call customer to ensure complaint resolved before closing Trouble Ticket.
Log diagnosis & corrective action in customer support department software & ensure
complaint in Trouble Ticket is cleared.
Escalate high priority incidents & all cases which cannot be resolved, are escalated correctly
to the appropriate manager.
Maintains effective communication between end users,technology resources & management
Responsibility to give accurate information of Customer Queries.
SKILLS & COMPETENCIES
SKILL CERTIFICATIONS:- Online and class room sessions Attended. . .
Diploma in Computer Application.
Trained and certified on Care and Candor:Making Performance Appraisals Work
Trained and certified on Communication Cornerstones: Building Trust
Trained and Certified on CUS1-Customer Service - The Royal Treatment
Trained and certified on HVAC4-Chillers-Mechanical Components
Trained and certified on Solving Conflict: For Managers, Supervisors, and Team Leaders
Trained and Certified on VBR1-Predictive Maint & Mach Vibration
Trained and Certified on Working Safely With Power Tools
Trained and Certified on Accident Investigation (Video)
Trained and Certified on BRG3-Ind. Bearings: Troubleshooting
Trained and Certified on ELS7-AC Motor Control and Current Measurement
Trained and Certified on HVAC4-Chillers-Mechanical Components
Trained and Certified on Office Safety
5. PERSONAL DOSSIER
Fathers Name : - Noor Mohammed
Address : - # 69, Bradshaw Street, Thimmiya Road Cross, Bangalore : 560001
Marital Status : - Un-Married
Languages Known : - English, Urdu, Hindi, Kannada, Tamil
References : - Available on request
PASSPORT DETIALS
Passport No : - H9930164
Date & Place of Issue : - 08/03/2010 & Bangalore
Date of Expiry : - 07/03/2020
(MOHAMMED SALIM)