This document is a curriculum vitae for Mohammed Salim. It summarizes his career objective of becoming a facility or admin executive. It outlines over 5 years of experience in facility management, including roles as a helpdesk executive at Yahoo and Accenture and as a process executive at Kempegowda International Airport. It also lists his academic qualifications and skills certifications.

1. CURRICULUM VITAE
Mohammed Salim
COLES PARK,BANGALORE
MOBILE : - +91-9743-120-841
E-MAIL : - salim_k743@yahoo.co.in
CAREER OBJECTIVE
Organized and Goal oriented approach with a positive work ehtic attitude in achieving the deadlines, wish to
convet my carrer as Facilty / Admin Executive with in the Industry offering myself with:
 Excellent in Operations and Facility Management.
 Efficient in team management abilities by stimulating the team for fostering team performance to reach the
targets ensuring statutory compliances with a work flow delegation.
 Well developed liaison and trouble shooting skills in communing with personnel and determine their issues
for a fast track achievement of targets.
CAREER SUMMARY
Results-driven professional with an experience of over 5+ years in facility management with abilities in
handling changes and challenging assignments in the organization. Expertise in planning/preparing requirements of
opertions by coordinating.
KEY RESULT AREAS
 Target Achiever
 Result oriented
 Proactive and go-getter
 Always commanded respect from juniors & seniors alike
ACADEMIC PURSUIT
Bachelor of Commerce. (Bangalore University) Bangalore, INDIA
Advanced Diploma in Computer Application (ADCA) Bangalore, INDIA
EXPERIENCE PROFILE
Over 5+ years of total experience with in Facilites Management & Infrastructure / Admin & MIS.

2. PROFESSIONAL EXPERIENCE
# 1.
Company name :- Yahoo Software Development India Pvt. Ltd, India
Company Profile :- Yahoo! Inc. is an American multinational Internet
Corporation headquartered in Sunnyvale, California
URL :- http://in.yahoo.com/
Area of working :- Bangalore, India
Designation :- Helpdesk Executive
CBRE :- 01 Jan-2016 To Present
CUSHMAN & WAKEFIELD :- 03 Dec-2012 To 31 Dec-2015
Job Description
 Provide communication systems for calls received by identifying needs; evaluating options
 Complete special projects by organizing and coordinating information and requirements;
planning, arranging, and meeting schedules; monitoring results.
 Maintain continuity among corporate division, and local work teams by documenting and
communicating actions, irregularities, and continuing needs.
 Contribute to team effort by accomplishing related results as needed.
 Attending the monthly or bi-weekly team meetings for smooth functioning of the operations
 Prompt decision making in all emergencies by coordinating with the line Manager
 Space and Occupancy Management – Seat allocation for better team co-ordination, new hire
setup, internal transfers / movements, audit. Identifying business units and allocating appropriate
space for individual business units.
 Identifying, creating and allocating space to all employees as and when required by Business
Heads depending upon the Projects.
 Coordinate and manage the Global and Local Accounts of India
 Preparation of reports like L2 – Location strategy, Occupancy rate analysis, QBR (Quarterly
Business Report), ABR (Annual Business Report) for all functions for review and presentation to
top management of client.
 Providing and maintaining Food card (Food coupons provided for onsite usage) facility for all
employee management.
 Uploading of all reports to cloud facility (Fusion and CW-One) for corporate usage and backup.
 Working closely with technical team for tool enhancement like BIG Centre – like Space module,
Facility centre, library admin tool and Qwik Silver (Food card),Oracle Intrepid and People Soft

3. # 2.
Company name :- Accenture Services Pvt. Ltd.
Company Profile :- Accenture is one of the world’s leading professional services
companies, providing consulting and outsoucing services.
URL :- http://www.accenture.com
Area of working :- Bangalore, India
Designation :- Process Executive
From :- 05 Oct-2011 To 30 April-2012
Job Description
 Handelling Inbound and Outbound calls of customer .
 Responsible for efficient dealing of complaints to completion and enabling satisfaction of
customer.
 Responsible for documenting all calls with regards to participant inquires accurately using Call
Tracking System.
 Monitoring Call tracking for responses from administrative team so call returns are done in a
timely fashion.
 To answer Customer queries, as well as question Customer to obtain full understanding of what
information is being requested.
# 3.
Company name :- Kempegowda International Airport, Bengaluru
Company Profile :- Kempegowda International Airport is an international airport serving
the city of Bangalore, Karnataka,India.
URL :- http://www.bengaluruairport.com
Area of working :- Bangalore, India
Designation :- Helpdesk Executive
From :- 05 April-2010 To 31 July-2011

4. Job Description
 Receiving calls from Customers & Internal employers of BIAL .
 Answering telephone calls and transferring calls to appropriate staff.
 Responding to general enquiries about the organization
 Helpdesk Communications with Customers: Answering trouble calls from customers.
 Assign cases to support teams with correct severity levels.
 Ensure customer complaint addressed promptly & that service work order is filled completely
& accurately.
 Call customer to ensure complaint resolved before closing Trouble Ticket.
 Log diagnosis & corrective action in customer support department software & ensure
complaint in Trouble Ticket is cleared.
 Escalate high priority incidents & all cases which cannot be resolved, are escalated correctly
to the appropriate manager.
 Maintains effective communication between end users,technology resources & management
 Responsibility to give accurate information of Customer Queries.
SKILLS & COMPETENCIES
SKILL CERTIFICATIONS:- Online and class room sessions Attended. . .
 Diploma in Computer Application.
 Trained and certified on Care and Candor:Making Performance Appraisals Work
 Trained and certified on Communication Cornerstones: Building Trust
 Trained and Certified on CUS1-Customer Service - The Royal Treatment
 Trained and certified on HVAC4-Chillers-Mechanical Components
 Trained and certified on Solving Conflict: For Managers, Supervisors, and Team Leaders
 Trained and Certified on VBR1-Predictive Maint & Mach Vibration
 Trained and Certified on Working Safely With Power Tools
 Trained and Certified on Accident Investigation (Video)
 Trained and Certified on BRG3-Ind. Bearings: Troubleshooting
 Trained and Certified on ELS7-AC Motor Control and Current Measurement
 Trained and Certified on HVAC4-Chillers-Mechanical Components
 Trained and Certified on Office Safety

5. PERSONAL DOSSIER
Fathers Name : - Noor Mohammed
Address : - # 69, Bradshaw Street, Thimmiya Road Cross, Bangalore : 560001
Marital Status : - Un-Married
Languages Known : - English, Urdu, Hindi, Kannada, Tamil
References : - Available on request
PASSPORT DETIALS
Passport No : - H9930164
Date & Place of Issue : - 08/03/2010 & Bangalore
Date of Expiry : - 07/03/2020
(MOHAMMED SALIM)