A highly personable, competent, and team spirited professional with Six years’ experience of Modern & Traditional trade, Horeca, Distribution and Retail channels (F.M.C.G/Food & Beverage) Sales, Accounts establishment, Product/Brand Management, Marketing & Business development strategy in different organization through using background skills & qualifications. Objective is to work in an exciting and professional environment of the organization with personal development and growth possibilities and to achieve company’s goal through professional ethics, sincere, loyal hard work and commitment.
A highly personable, competent, and team spirited professional with Six years’ experience of Modern & Traditional trade, Horeca, Distribution and Retail channels (F.M.C.G/Food & Beverage) Sales, Accounts establishment, Product/Brand Management, Marketing & Business development strategy in different organization through using background skills & qualifications. Objective is to work in an exciting and professional environment of the organization with personal development and growth possibilities and to achieve company’s goal through professional ethics, sincere, loyal hard work and commitment.
A well accomplished & pragmatic professional with 7 years of extensive experience in retail
store management.
Certified retail management professional possesing an excellent track record of delivering stupendous
results and proven success in diverse retail assignments,worked with domestic and international apparel
retail brands with sound knowledge and experience of all category like, Menswear, Women’s wear,
Lingerie, Kids and Cosmetics; Honored and awarded many a times for outstanding performance.
1. TANUMOY CHAKRABORTY
Mobile : +91-9163234903.
Home : +91- 7045440727.
E-Mail : tanumoy143@yahoo.co.in
: tanmaychakraborty203@gmail.com
Skype ID: tan.may56.
Scaling new heights of success with hard work & dedication and leaving a mark of excellence on every
step; in quest of assignments in Sales & Marketing / Operations & Management with an organization
of high repute in Retail Industry.
COMPETENCY MATRIX
• Sales & Marketing
• Operations Management
• Service Marketing
• Retail Management
• Distribution Management
• Relationship Management
• Cost Control
• Training & Development
• People Management
AN OVERVIEW
• An astute professional with nearly 5 years of experience in
Sales & Marketing, Retail Management, Relationship
Management, Service Operations and Management.
• Skilled in implementing innovative management techniques/
systems/ processes & procedures to enhance business practices
and increase the productivity & boosting up revenue
• Instrumentally in designing effective and successful sales,
pricing, distributions & yielding strategies to achieve and
enhance profitability
• Demonstrated acumen in cultivating & maintaining key
relationships, leveraging core strengths& connections to
develop new business, establishing lasting relationships and
securing strategic alliances
• Proven skills in managing teams to work in sync with the
corporate set parameters & motivating them for achieving
business and individual goals
• An effective communicator with coordination and analytical
skills
CORE COMPETENCIES
• Sales & Marketing: Handling operations of the Retail store with key focus on sales & marketing, setting of
revenue goals and expense budgets for the unit
• Relationship Management: Ensuring customer satisfaction by achieving delivery of service quality norms to
Customers, Colleagues and Vendors.
• Resource Management: Accountable for staff training, making duty rosters, setting objectives for entire team
• Training & Development: Monitoring the performance of multi-skilled work force and conceptualizing need-
based training programs for their overall career development.
• Team Management: Creating & sustaining a dynamic environment to foster development opportunities and
Motivate performance amongst team members.
CAREER REVIEW
Jan’13-Jan’15: Palace Shopping Mall, Ghana as Retail Sales & Store Manager
Role:
Managed store operational requirements by scheduling & assigning employees; followed up on work results
Highlight:
Holds the distinction of receiving appreciation from company and customers
2. Contributed in two new mall set ups of approx.10000 square feet mall across Accra, Ghana.
Feb’11-Jan’13:Go Dreg Nature Basket Ltd., Mumbai as Retail Officer (FMCG & Food)
Role:
Handled entire activities related to customer interaction & relations
Accountable for monitoring subordinates and providing training on product knowledge
Coordinated & maintained relationship with suppliers and made order, etc.
Highlight:
Steered efforts in developing & maintaining good customers relation and receiving appreciation for the same
May-Nov’10:The Retreat, Mumbai as Captain (Food & Beverage).
Accountable for attending room service call.
Handled activities related to banquet & restaurant and monitored entire services.
Key Result Areas:
• Accountable for coordinating for the activities of various departments concerned with the production, pricing and
sales as well as distribution of products & services
• Administrated the operations of:
o Placing purchase order, up-selling products and communicating with customers
o Generating revenue, while working with the sales team for promotion of a product
• Developed new ideas for marketing & sales and conducted training to motivate staff ensuring employee
productivity, guest satisfaction and to increase sales
• Responsible for monitoring guest satisfaction processes and responding to guest concerns & inquiries
• Involved in implementing & regulating SOP's for the departments and allocating work to the staffs
• Provided internal training to maintain the highest grade of service and evaluate SOPs from time to time
• Managed the operations of market intelligence on competitors and industry trends
• Carried out inspection and supervised all the outlets and maintained service level at all the times.
EDUCATION
2014 Advanced Diploma in Marketing Management from SIMT Management &Technology, Accra,
Ghana
2008 B.Sc. (Hotel & Tourism Management) from Punjab Technical University, India.
2008 Diploma in Hotel and Catering Management from W.B.S.C.T.E, India.
ACADEMIC ACCOLADES
• Holds the distinction of being awarded with Diploma in Hospitality Administration awarded by Institute of
Advanced Management Kolkata, India – 2008.
• Well versed with MS Office and Internet Applications, Linguistic Abilities: Fluent in English, Bengali & Hindi.
PERSONAL DETAILS
Present Address : Diamond 3, Mayur Nagar, and Goregaon east. Mumbai-400065.
Date of Birth: 4th May, 1981
Father‘s Name: Late Sailendra NathChakraborty |.
Marital Status: Single.
Nationality: Indian |Religion: Hindu.