This document contains a summary of Ramesh Kumar's professional experience and qualifications. He has over 8 years of experience in operations management, business development, marketing, and customer relations in the wholesale/retail, telecom and service sectors. He is currently a Senior General Manager of Operations at SeeradiINC, with responsibilities including customer relations, business relations, and people management. He holds an MBA in Marketing Management and a Bachelor's degree in Hotel Management.

1. Ramesh Kumar.B
Contact: +91 9880134993
E-Mail: Rathnavel_aravind02@yahoo.co.in
Consummate professional seeking management position in operations and business leadership with a
leading organization of wholesale /retail sector/ Telecom /service sector
AN OVERVIEW
A competent professional with over 8 years of experience in:
 Store Operations/shop floor operations(Wholesale/Retail sector) Marketing Operations
 Business Development Training Development Recruitment
 Brand Management Key Account Management P&L Accountability
A “Performance Driven Professional” bringing in rare level business acumen and record of achievements
developed in over 8 years
 Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals
successfully
 Used instincts, insight, judgment, and timing to succeed on tough deal
 Operations Management focusing on maximizing customer satisfaction, process compliance, etc.
 Process improvement initiatives to achieve maximum efficiency in various operations
 Abilities in coordinating with internal/external customers for running successful business operations and
experience of implementing procedures and service standards for business excellence
 Adroit in ensuring delivery of high quality services to support customer's business needs & achieving
continued high customer satisfaction from all operational users for services
 Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills
with proven abilities in team management and customer relationship management
 Hands on experience in charting out marketing strategies and contributing towards enhancing the business
volumes & growth
 Skilled in handling pricing strategies ,competitor ,market analysis ,
 Expertise in handling and managing development and implementation of promotional plans an d handling
the communications effectively
 An effective communicator & team leader with strong analytical ,problem solving, & organizational abilities
CORE COMPETENCIES
 Framing work direction and plan for the associates after thorough assessment of their capabilities
 Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process)
targets and involved in planning for the process
 Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process
improvement initiatives
 Conducting internal process audits & process reviews for ensuring strict adherence to the process
parameters/systems as per defined guidelines

2.  Supervising the overall performance, competitor’s analysis.
 Managing marketing functions like product planning & road maps, consultation, and business development
as well as handling the pre analysis data and post launch data.
EMPLOYMENT DETAILS
Since Sep-
2015:SeeradiINC
Growth Path:
Senior General Manager, Operations –
Customer relations /business relations Sep-2015 – Till Date
Since June-2014 :Reliance Market
Growth Path:
General Manager, Operations – Shop
floor operations/customer relations/ June 2014 – Till sep-2015
Since June -2008:Metro Cash and carry
Growth Path:
Senior Dept Manager/Duty Manager
Food & Nonfood operations Oct 2012 – June 2014
Dept Manager –Marketing-HORECA March 2009 – Oct 2012
Management trainee June 2008 – March 2009
NOTABLE
ACCOMPLISHMENTS
 Have increased the customer service satisfaction level by 5% in the current year in Seeradi Inc. by
increasing the customer in depth detailing and attention
 Have attended new areas of business –increasing the catchment areas of the company to maximize the
company’s profit and profile ( have identified new areas of business in length and breadth of Karnataka)
 Have assisted in setting up new business ventures to the company’s growth
 Drove the efforts to maintain annual employee attrition less than 3 % with proactive employee engagement
and implementing HR best practices ( Reliance Retail)
 Recipient of customer service specialist appreciation for single handedly managing operations in the
portfolio and smooth year end closures by overcoming all the challenges (Reliance Retail)
 Ramped up the profits in Reliance Market by tapping new areas of business and increase customer service
level for walk-in customers
 Consistency in performance & effectively handling crucial responsibilities and P&L responsibility
 Have worked on MOM sales profits, customer conversion, increased ABV in all the companies
 Single handily managing entire gamut of marketing operations in Metro and setting up an HORECA business
and increased the business from 10 lkhs to 75 lkhs in a short span of six months
 Won appreciation from Mgmt. for successful initiative organizing chefology exercise for reputed institutions

3. across Bangalore
PROFESSIONAL ENHANCEMENTS & WORKSHOPS
Undergone the following trainings:
 Working in Teams
 Strategic Influencing
 Stress Management and Motivational skills
 Hiring the Right People
 Foundations of Leadership
 Developing Self Excellence
Workshops:
 Time Management - A One day intense training program on Time Management
 Crisis Management - Certification in First - Aid by St. John Ambulance India.
 Workshop on Crisis Management - certified by Usha Armour, Bangalore (Fire Fighting)
 Attended workshop on Mixology of Cocktails conducted by Smirnoff and Stir Academy, Mumbai.
 Attended a workshop on “The Aspects of Accommodation” , conducted by M S Ramaiah College of Hotel
Management, Bangalore
EXPERTISE AND KEY SKILLS
 Ability to handle a team, work well with others -
Always identified areas of improvement and standing to set strategies to derive the major objectives.
 Strategic thinking & Planning - having sound Business Awareness, Analytical skills. I understand & adopt new
 trends to formulate & set principles in line thereby having better throughput.
 People management - Managing, motivating & driving the team to deliver strong performance.
 Mentoring & Development - Identify key competencies (current and expected) of subordinates and roadmap
their specific development.
 Results Orientation – Ensuring all the KPI's are achieved.
 Team work - Strong consultative skills to work seamlessly around major functions
 Quality and Customer Orientation - build and nurture customer driven quality culture within the team
ACADEMIC ACHIEVEMENTS
ACADEMIC ACHIEVEMET DETAILS

4.  Post graduate Masters In Business Administration ( MBA) in Marketing Management- 2012
(Marketing Specialization / from Annamalai University)
 Graduate – Bachelor of Hotel Management ( BHM ) on from M S Ramaiah College of Hotel
Management, Bangalore – A college rated as one of top six best management colleges in India
By a leading business magazine
 Well versed with Windows, MS Office applications and Internet basics.
 Completed Advanced Diploma in Front Office - certified by City & Guilds, UK
PERSONAL DETAILS
Nationality Indian
Contact Address # 118, 6TH Cross A Sector Amruth Nagar Sahakar Nagar Pos Bangalore-560092
Date:
Place: