Ramesh Kumar is seeking a management position in operations or business leadership. He has over 8 years of experience in store operations, marketing operations, business development, training, recruitment, brand management, and key account management. He is a competent professional who has experience managing processes, improving efficiency, ensuring customer satisfaction, and achieving organizational goals. His expertise includes people management, strategic planning, customer orientation, and results orientation.

1. Ramesh Kumar.B
Contact: +91 9880134993
E-Mail: Rathnavel_aravind02@yahoo.co.in
Consummate professional seeking management position in operations and business leadership with a
leading organization of wholesale /retail sector/ Telecom /service sector
AN OVERVIEW
A competent professional with over 8 years of experience in:
 Store Operations/shop floor operations(Wholesale/Retail sector) Marketing Operations
 Business Development Training Development Recruitment
 Brand Management Key Account Management P&L Accountability
A “Performance Driven Professional” bringing in rare level business acumen and record of achievements
developed in over 8 years
 Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals
successfully
 Used instincts, insight, judgment, and timing to succeed on tough deal
 Operations Management focusing on maximizing customer satisfaction, process compliance, etc.
 Process improvement initiatives to achieve maximum efficiency in various operations
 Abilities in coordinating with internal/external customers for running successful business operations and
experience of implementing procedures and service standards for business excellence
 Adroit in ensuring delivery of high quality services to support customer's business needs & achieving
continued high customer satisfaction from all operational users for services
 Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills
with proven abilities in team management and customer relationship management
 Hands on experience in charting out marketing strategies and contributing towards enhancing the business
volumes & growth
 Skilled in handling pricing strategies ,competitor ,market analysis ,
 Expertise in handling and managing development and implementation of promotional plans an d handling
the communications effectively
 An effective communicator & team leader with strong analytical ,problem solving, & organizational abilities
CORE COMPETENCIES
 Framing work direction and plan for the associates after thorough assessment of their capabilities
 Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process)
targets and involved in planning for the process
 Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process
improvement initiatives
 Conducting internal process audits & process reviews for ensuring strict adherence to the process
parameters/systems as per defined guidelines

2.  Supervising the overall performance, competitor’s analysis.
 Managing marketing functions like product planning & road maps, consultation, and business development
as well as handling the pre analysis data and post launch data.
EMPLOYMENT DETAILS
Since Sep-
2015:SeeradiINC
Growth Path:
Senior General Manager, Operations –
Customer relations /business relations Sep-2015 – Till Date
Since June-2014 :Reliance Market
Growth Path:
General Manager, Operations – Shop
floor operations/customer relations/ June 2014 – Till sep-2015
Since June -2008:Metro Cash and carry
Growth Path:
Senior Dept Manager/Duty Manager
Food & Nonfood operations Oct 2012 – June 2014
Dept Manager –Marketing-HORECA March 2009 – Oct 2012
Management trainee June 2008 – March 2009
NOTABLE
ACCOMPLISHMENTS
 Have increased the customer service satisfaction level by 5% in the current year in Seeradi Inc. by
increasing the customer in depth detailing and attention
 Have attended new areas of business –increasing the catchment areas of the company to maximize the
company’s profit and profile ( have identified new areas of business in length and breadth of Karnataka)
 Have assisted in setting up new business ventures to the company’s growth
 Drove the efforts to maintain annual employee attrition less than 3 % with proactive employee engagement
and implementing HR best practices ( Reliance Retail)
 Recipient of customer service specialist appreciation for single handedly managing operations in the
portfolio and smooth year end closures by overcoming all the challenges (Reliance Retail)
 Ramped up the profits in Reliance Market by tapping new areas of business and increase customer service
level for walk-in customers
 Consistency in performance & effectively handling crucial responsibilities and P&L responsibility
 Have worked on MOM sales profits, customer conversion, increased ABV in all the companies
 Single handily managing entire gamut of marketing operations in Metro and setting up an HORECA business
and increased the business from 10 lkhs to 75 lkhs in a short span of six months
 Won appreciation from Mgmt. for successful initiative organizing chefology exercise for reputed institutions

3. across Bangalore
PROFESSIONAL ENHANCEMENTS & WORKSHOPS
Undergone the following trainings:
 Working in Teams
 Strategic Influencing
 Stress Management and Motivational skills
 Hiring the Right People
 Foundations of Leadership
 Developing Self Excellence
Workshops:
 Time Management - A One day intense training program on Time Management
 Crisis Management - Certification in First - Aid by St. John Ambulance India.
 Workshop on Crisis Management - certified by Usha Armour, Bangalore (Fire Fighting)
 Attended workshop on Mixology of Cocktails conducted by Smirnoff and Stir Academy, Mumbai.
 Attended a workshop on “The Aspects of Accommodation” , conducted by M S Ramaiah College of Hotel
Management, Bangalore
EXPERTISE AND KEY SKILLS
 Ability to handle a team, work well with others -
Always identified areas of improvement and standing to set strategies to derive the major objectives.
 Strategic thinking & Planning - having sound Business Awareness, Analytical skills. I understand & adopt new
 trends to formulate & set principles in line thereby having better throughput.
 People management - Managing, motivating & driving the team to deliver strong performance.
 Mentoring & Development - Identify key competencies (current and expected) of subordinates and roadmap
their specific development.
 Results Orientation – Ensuring all the KPI's are achieved.
 Team work - Strong consultative skills to work seamlessly around major functions
 Quality and Customer Orientation - build and nurture customer driven quality culture within the team
ACADEMIC ACHIEVEMENTS
ACADEMIC ACHIEVEMET DETAILS

4.  Post graduate Masters In Business Administration ( MBA) in Marketing Management- 2012
(Marketing Specialization / from Annamalai University)
 Graduate – Bachelor of Hotel Management ( BHM ) on from M S Ramaiah College of Hotel
Management, Bangalore – A college rated as one of top six best management colleges in India
By a leading business magazine
 Well versed with Windows, MS Office applications and Internet basics.
 Completed Advanced Diploma in Front Office - certified by City & Guilds, UK
PERSONAL DETAILS
Nationality Indian
Contact Address # 118, 6TH Cross A Sector Amruth Nagar Sahakar Nagar Pos Bangalore-560092
Date:
Place: