This document is a resume for Mohamed Elgazar. It summarizes his professional experience including over 10 years of experience in business development, training, customer service and operations management in Dubai. It also lists his educational qualifications including a PhD in management from Walden University and an MBA from Chifley Business School. The resume highlights his skills in areas like client relationship management, communication, team management and persuasiveness.

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MOHAMED GHALY EL GAZAR
Mobile: +971 501266336; Email: mohamed.elgazar@waldenu.edu
TRAINING & SERVICE QUALITY |RETAIL STORE OPERATIONS | CUSTOMER SERVICE EXCELLENCE
Seeking senior level assignments in Business Development,
Training, Customer Service & Operation Management, with a
dynamic growth-oriented organization of repute.
Professional Synopsis
A Result proven about growth oriented professional with 10+ years at UAE of experience in Business Development of Training,
Sales, Marketing, Customer Service, Service quality & Key account management and 7+ years at EGY as CEO of F&B company
which dealt with numerous sectors "Government, Hotels, Markets, Clubs & Restaurants". I am highly talented in Hospitality,
Hotel sector, and Public relations, expert in overseeing the functioning of Retail operations, Brand management and keen on
maximizing customer satisfaction through smooth and profitable operations. Solid interpersonal and communications skills in
building key alliances retaining internal & external customers, having dealt with a diversity of guests and individuals.
Skills
d Client Relationship Management d Effective communication skills
d Team Management d Persuasiveness and influences skills
EDUCATIONAL QUALIFICATIONS
v Present Doctor of Philosophy Studies in Management (Walden University – USA.)
v Jan 2015 Master of Business Administration (Chifley Business School – AU.)
v Aug 1997 Bachelor of Commerce in Accounting (Benha University – Faculty of commerce – EGY.)
PROFESSIONAL EXPERIENCE
June 2013 – Aug 2016 Paris group international L.L.C – Dubai, UAE
Training& Customer Service Manager
Job Responsibilities
Training & Development:
• Overall responsible for the employee training & development program of PARIS GROUP.
• Acquire multimedia aids and educational materials.
• Leading by example, training, developing and coaching on product knowledge, selling skills, visual merchandising
and delivering the highest standard of customer experience.
• Support members in UAE and surrounding countries

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• Ensuring that the materials used for training are upgraded as per the new rules and regulations of the company.
• Develop, evaluate, design, and implement training and staff development programs.
• Process, Input, Output & Leading KPIs
• Organize a census of the training needs, define the training methods to be used, create a training plan, divide the
training between internal and external training.
• Provide support to Learners in order to assist them in achieving their qualification.
• Follow up on training needs based on performance appraisals.
• Develop a framework for testing and evaluation of training program.
• Conducting the tests for evaluating the skills of the employees with seeking new and relevant training tools.
• Liaising with external HR firms and outsources training programs to them.
• Supervise the training staff and ensure that they are following the planned schedule.
• Liaising & Development between different departments: -
o Maintain contact with all Learners.
o Liaise and assist the Training Specialists.
o Build and maintain rapport with all departments within the organization.
• Financials: -
o Participate in forecasting yearly training needs and budget.
o Optimize the use of training budget.
Customer Service Management:
• Setting best practices in Customer Services Development and Retail operations for higher customer retention.
• Managing Key accounts and achieving customer service excellence by promoting strong customer relationships and
high retail standards.
• Ensuring customer needs are met and complaints/queries are resolved in a timely manner.
• Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling
expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational
environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and
applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and
communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving
problems; disseminating advisories, warnings, new techniques; detecting and diagnosing network problems.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining
personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.
February 2009 –May 2013 Paris group international L.L.C – Dubai, UAE
Showroom/ Mall Manager
Job Responsibilities
• Over all responsible for number of stores, developing and maintaining high standard of merchandising, store
branding, and proper display techniques in order to create inviting impression for customers.
• Promote strong customer service and high retail standards.
• Ensured that the sales team meets all sales & customer acquisition targets.
• Preparing schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.
• Managing shop operations such as inventory control, maintenance, responding to customer's complaints or
inquiries etc.
• Ensure accurate knowledge of Brand performance, best sellers & stock level to generate ideas & action plans to
increase overall sales.
• Ensure team deliver the best service to customers.

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01/05/2008 – 20/02/2009 Leader LLC / A member of Juma Al Majid Group – Dubai, UAE
Commercial executive
Job Responsibilities
• Initiate contact with new business leads to sell a range of products and services.
• Manage all aspects of the sales process form initial contact to sales (close).
• Ensure sales are recorded and monitored in line with agreed processes.
• Ensure products purchased are delivered in a timely way.
• Manage ongoing relationships with commercial partners once recruited and provide good customer service.
• Represent the planning portal at major exhibitions in order to sell services to exhibiting companies.
• Work in conjunction with the commercial team to identify new market segments and define leads.
• Recommend changes in tactics, approach or new products based on market data.
14/08/2007 – 13/04/2008 UAE Enterprises – Dubai, UAE
Sales Engineer
Job Responsibilities
• Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team
productivity and profit, or as directed by the sales manager.
• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and
unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to
ensure appropriate support.
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’
business requirements.
• Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams
supported.
• Provides coaching and professional development to team member sales associates in order to enhance their
product knowledge, technical acumen, and technical sales skills.
01/05/2006 – 20/07/2007 Intercontinental Hotels Group & Radisson Sas Hotels Groups– Dubai, UAE
Visa Officer & PRO
Job Responsibilities
• Provide administrative support to the Visa Office.
• Undertake the duties of a Sub-Collector of Public Money.
• Assess applications for migration and/or temporary entry to UAE accordance with UAE immigration law and policy.
• Effectively manage own and team’s caseloads under time pressures and within resource constraints
• Deal with a range of clients and stakeholders, including other DIAC Dubai offices, and respond to enquiries. Provide
accurate, timely and appropriate advice.
• Prepare correspondence to clients and stakeholders.
• Undertake case-related investigation, including site visits. Prepare clear and logical reports of such.
• Assist A-based officers and colleagues, including with ad hoc interpreting.
• Meet all Departmental standards as advised by the management of the section. This includes, but is not limited to
the Code of Conduct, Client Service Standards and record-keeping requirements.
• Other duties and all reasonable directions as outlined by A-based officers.
15/10/1999 – 28/02/2006 FAROOJ TAYAB - Own Business, - Egypt
Chief Executive Officer
Job Responsibilities
• Achievement of budgeted food sales, beverage sales, labor costs, and profitability.
• Completion of Customer Follow-up calls on a timely basis.

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• Timely analysis of Food & Beverage Prices in relation to competition.
• Participation and input towards F&B Marketing activities.
• Entertainment of potential and existing customers.
• Development and maintenance of all department control procedures.
• Handle all Food & Beverage inquiries and ensure timely follow up on the same business day.
• Directly responsible for large function billings and overseeing medium/small function billings with particular regard
to accuracy and timeliness (48 hours).
• Quality of Food & Beverage services and department phone handling.
• Attendance and participation at weekly F & B meeting, Department Head meeting and Participation in Manager on
Duty shifts as required.
• Work with the Chef, Assistant Director of Food & Beverage and Food & Beverage Supervisor to ensure all
arrangements and details are dealt with.
• Teamwork-Relations with co-workers and management.
• Minimize number of customer complaints.
• Ensuring that services meet customer specifications.
01/01/1998 – 01/06/1999 Pharco for Medicine, Cairo – Egypt
Accountant
KEY ACHIEVMENT:
• Initiate contact with new business leads to sell a range of products and services
• A service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work
schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work
plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, and
delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making
recommendations to management.
TRAINING & CERTIFICATION:
• Nov. 2013 Diploma – Excellence in Consumer Service (Department of Economic Development).
• Jun. 2015 Course – Self Inspection (Department of Economic Development).
• Mar. 2008 Diploma – Improving your sales skills (Spearhead Training).
• May. 2006 Development training - Be my guest program (Intercontinental Hotel Group).
• Oct. 2006 Diploma – Delivering the Promise Program (Radisson Blu).
PERSONAL DATA
Date of birth: 12
th
May 1975
Sex: Male
Nationality: Egyptian
Marital status: Married
Address: 1507 Al Falasy Tower- Cornish mina road- Sharjah
Military Status: Exempted
Driving License UAE Light Vehicle
Importance of professional development plan