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Survey of student satisfaction
with education process
Full Prof. Sandra Lovrenčić, Ph.D.
Vice-dean for education and students
Faculty of organization and informatics
University of Zagreb
Croatia
E-learning before pandemic
• Faculty of organization and informatics adopted e-learning strategy in
2007, immediatelly after University of Zagreb
• LMS Moodle is continuously used for all courses in all study
programmes, but not at equall level
• Teachers improve their skills and participate in projects about e-
learning
Teaching process during pandemic
• First workshop about online teaching was held several days before
government decision to stop the teaching process in classrooms
• Along with workshops, new technologies are continuouslly
implemented
• In academic year 2020/2021 teaching process was conducted almost
completely online, as well as exams
• This year, theaching process is conducted hybridly
• Student satisfaction surveys are held during each semester
First survey – end of April 2020
• Survey for individual courses – 2200 surveys filled
• Four parts: course organization, teaching materials, knowledge
assesments and general information
• Textual suggestions for course organization, materials and assesments
• Intended as a feedback after a month and a half of online teaching
• Satisfaction with all elements was around 4 (out of 5), except with
frequency of knowledge (self)assesments that was 3
Surveys in 2020/2021
• After two thirds of each semester
• Revised questions
• Separate surveys for teaching process in general and for each course
(not teachers)
• Textual suggestions for course organization, materials and assesments
• Participants - 35% students in winter semester and 20% in summer
semester (teaching process in general)
Surveys in 2020/2021 - results
• Students were mostly satisfied with hybrid and online classes, as well
as with teachers’ proficiency with IT tools
• Online classes were interesting, but contact classes were easier to
follow
• The biggest advantage was that students could stay at home, and the
biggest disadvantage was difficult communication with teachers
followed by need for equipment
• Differences according to level of study
Winter semester 2020/2021
Summer semester 2020/2021
Conclusions
• Online teaching and learning is well accepted
• Undergraduate students give advantage to contact classes and
graduate students to online classes
• Students have difficuty communicating with teachers despite all the
technology used
• Teachers point out cheating on online assesments as a big problem
• Hybrid teaching is demanding for teachers

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Survey of student satisfaction with education process

  • 1.
  • 2. Survey of student satisfaction with education process Full Prof. Sandra Lovrenčić, Ph.D. Vice-dean for education and students Faculty of organization and informatics University of Zagreb Croatia
  • 3. E-learning before pandemic • Faculty of organization and informatics adopted e-learning strategy in 2007, immediatelly after University of Zagreb • LMS Moodle is continuously used for all courses in all study programmes, but not at equall level • Teachers improve their skills and participate in projects about e- learning
  • 4. Teaching process during pandemic • First workshop about online teaching was held several days before government decision to stop the teaching process in classrooms • Along with workshops, new technologies are continuouslly implemented • In academic year 2020/2021 teaching process was conducted almost completely online, as well as exams • This year, theaching process is conducted hybridly • Student satisfaction surveys are held during each semester
  • 5. First survey – end of April 2020 • Survey for individual courses – 2200 surveys filled • Four parts: course organization, teaching materials, knowledge assesments and general information • Textual suggestions for course organization, materials and assesments • Intended as a feedback after a month and a half of online teaching • Satisfaction with all elements was around 4 (out of 5), except with frequency of knowledge (self)assesments that was 3
  • 6. Surveys in 2020/2021 • After two thirds of each semester • Revised questions • Separate surveys for teaching process in general and for each course (not teachers) • Textual suggestions for course organization, materials and assesments • Participants - 35% students in winter semester and 20% in summer semester (teaching process in general)
  • 7. Surveys in 2020/2021 - results • Students were mostly satisfied with hybrid and online classes, as well as with teachers’ proficiency with IT tools • Online classes were interesting, but contact classes were easier to follow • The biggest advantage was that students could stay at home, and the biggest disadvantage was difficult communication with teachers followed by need for equipment • Differences according to level of study
  • 10. Conclusions • Online teaching and learning is well accepted • Undergraduate students give advantage to contact classes and graduate students to online classes • Students have difficuty communicating with teachers despite all the technology used • Teachers point out cheating on online assesments as a big problem • Hybrid teaching is demanding for teachers