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Case Study of SURE! Unified Communications
Magnaquest, established in 1997, offers real-time billing, CRM, and service fulfillment solutions for converged networks, targeting medium to large customers with over 450 employees worldwide. Their product line includes solutions for cloud services, telecommunications, and utilities, with a strong emphasis on minimizing revenue leakage and enhancing customer satisfaction. The company aims to empower service providers through best practices in billing and service delivery, maximizing efficiency and improving revenue through innovative technologies.
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Case Study of SURE! Unified Communications
- 1. Product Snapshot Copyright@2014 SURE!All Rights Reserved. Broadband & Telecom | Cloud | Media & Entertainment | Managed Services Unified Communications | Utilities
- 2. Agenda About Magnaquest Our Journey ProductLine Industry Focus Solution Offering USP & Key Differentiators Value Proposition Awards & Accolades Q & A
- 3. About Magnaquest Key Facts •Established in 1997 • Offering Real-time Billing ,CRM & Service Fulfillment solutions to Converged networks • More than 450 employees • Software R&D facility in Hyderabad, India; Subsidiaries in Malaysia, US, UAE & Zambia
- 4. About Magnaquest Globally Proven •150+ satisfied customers • Deployed in over 30+ countries • Expected to manage over 30 million subscribers by 2015 • Strong player in the medium to large customer segment worldwide; Market leader in India Continued…
- 5. About Magnaquest Domains • Cloud(IaaS, SaaS, Unified Communication) • Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play • Telecom, MVNO & M2M • Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT) • Utilities Continued…
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- 7. Product Line CRM CONTACT CENTERSOLUTION • Empowers organizations with a comprehensive Customer Engagement Process through an integrated Contact Center & IVR Solution FIELD FORCE AUTOMATION • Empowers organizations with a complete customer relationship lifecycle management at their door step ! • Enables subscription based businesses to support 360-degree view of sales, marketing, inventory, customer support and beyond
- 8. Continued… Product Line Real TimePricing • Real time Pricing of the usage events and subsequent authorization of the service CONVERGED BILLING • Real time and pre-integrated billing engine that maximizes revenue for converged networks accurately and efficiently. AAA • Integrated management of Authorization, Authentication & Accounting in converged networks --- ASSURED
- 9. Continued… Product Line PCRF • RealTime policy Enforcement for superior Customer Experience & Revenue Optimization BUSINESS INTELLIGENCE • Tool that helps you see hidden trends, business insights and inefficiencies, and enables you for intelligent decision making. CAMPAIGN MANAGEMENT • Assists businesses and organizations in connecting with their customers worldwide through multi-channel marketing.
- 10. Cloud Industry Focus Infrastructure-as-a-Service •Datacenters providing cloud computing services, managed services or co-location services) Platform-as-a-Service (similar to Amazon App Store) Software-as-a-Service X-as-a-Service • Any vendor providing *ANY* sort of Solution-as-a-Service Unified Communication 01 02 03 0504
- 11. SURE! Offering SURE! Offeringfor Unified Communications
- 12. Market & Challenges AutomatedService Activation & Deactivation 01 02 03 04 05 06 07 On the fly Service Bundling and tariff changes Managing Call Termination with Partners Rating of Multiple Call Types and Service Bundles Billing & Collections Management Technology Compliance Real Time Event Pricing and Response 08 09 Interconnect Revenue Settlement & Reconciliation Prepaid Top-ups
- 13. We Recommend aSolution Empower Service Providers with “best practices” in the areas of product catalogue management, contract management, billing, mediation and interconnect revenue settlement. 01 03 02 Enable service providers to better focus on their core business and service delivery. Minimize revenue leakage with real time rating of CDR’s , UDR‘s and online revenue sharing with partners
- 14. Continued… We Recommend aSolution 04 Provide transparency to customers through online web self care with complete usage statistics, invoices & payment details. 05 Enables quick launch of new services and ensures faster time to market. 06 Option for customers to set correct policies and avoid ‘bill-shock’ 07 Improve revenues through credit limit enforcements & extensive payments follow up processes.
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- 16. Converged BSS –Functional Overview
- 17. Solution Differentiators Domain Expertise End-to-EndSolution ConsultingApproach Software Licensing Delivery Models Multi-Level Billing Capability Observer Agent Technology Customized and Flexible Business Process Integration Increased Customer Satisfaction ManagedServices
- 18. Why SURE! Integration Experiencein the Eco-system • Network Elements (Virtualization Platforms, Bandwidth Managers, AAA servers, CAS) • Service Portal • Third Party systems (Financial Accounting providers; ERP; CRM/ Sales force; • Payment Processing Platforms / Payment or Bank Gateways / ACH ; IVRS & CTI ; Mobile SMS ) Industry Focused Product Roadmap 01 02 Cost effective and flexible Software Hosting/Licensing options 03 • Multi-Tenant Hosting • Dedicated Hosting • On-Premises Hosting
- 19. Unique Selling Proposition– Product & Practices Product & Practices Out of the Box Solution - Configure & Use, Faster Roll out Rule Driven Engines - No coding, Drag& Drop, Re-use Configurable GUIs - Change Look & Feel based on LOB’s - In-house Integration Flexibility – Configure In- House, Web Services, APIs Work Flow Management & Active Mediation Normalized Data Model - Configurable Model, Data Dictionary Cost Effective- Commodity H/w & S/w ( Intel/AMD, Linux) support High Available Architecture with DR – Jgroups, RAC and Datagaurd support Horizontally & Vertically Scalable Architecture Faster ROI – Revenue Assurance Features, Effective Product Packaging Agile Development Methodology Automated Regression Suites 01 02 03 04 05 06 07 08 09 10 11 12
- 20. Unique Selling Proposition– AMS AMS Operations - Scheduling, Monitoring and Execution 01 02 03 04 05 06 07 Service Desk and Problem Management Root Cause Analysis, Known Error Database – Preventive Maintenance Performance Monitoring and Reporting VAS – Trend Based Alarm System (Developed and Deployed) Release and Patch Management Configuration Management
- 21. Case Study –Unified Communication Provider About Customer • A rapidly growing communication provider based out of US, offering end to end business communications services to corporate. • The service suite includes Interactive Voice Response, Automatic Call Distribution and IP Telephony (VoIP) services. Solution Highlights: • Replaced the existing in-house billing system for managing the complex billing operations. • Integrated with Soft switch & other systems for automated provisioning & mediation. • Configured complex tax structure at different levels - local, state & federal • Collection and near real time rating of CDR’s from multiple soft switches. • Collections Management - Service interruption and restoration based on outstanding balance
- 22. Continued… Case Study –Unified Communication Provider Solution Benefits: • Centralized solution for End-to-end billing operations • Quick launch of new services and ensures faster time to market • Minimized the operational complexities with optimum automation by applying workflows. • Centralized provisioning • Improved revenues with effective follow up processes • Near-real time rating of multiple services and presentment of usage statistics to customers
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- 26. Conclusion Designed for yourindustry Scaled for Your Business Future Ready
- 27. Our Promise We areExperts in Service / License Consumption Based Billing
- 28. Thank You India Magnaquest SolutionsLtd. 1523 & 1524, Durga Enclave Road No:12, Banjara Hills Hyderabad - 500 034 Andhra Pradesh India Tel : +91 - 40 - 2332 0220/975, Fax : +91 - 40 - 2337 0037 Email : mqindia@magnaquest.com Malaysia Magnaquest Solutions Sdn Bhd (566396-A) Units A-2-07 & A-2-09 SME Technopreneur Centre Cyberjaya 2270, jalan Usahawan 2 63000, Cyberjaya, Selangor DE Malaysia Tel: +603 83192864, 83182544 Fax: +603 83192534 Email: venu.madhav@magnaquest.com USA Magnaquest Inc. 16219 S, 31st way, Phoenix Arizona, 85048 USA Tel : + 1 480 706 3444, 602 228 9248 Fax : + 1 413 403 0081 Email : mqusa@magnaquest.com Copyright@2014 SURE! All Rights Reserved.