Owing to a complex monthly billing cycle, Joyent needed to efficiently and accurately invoice its customers. This would help the accounting and billing department with reduced cost and increased productivity, which in turn helps in the generation of timely and accurate policy based bills. The case study focuses on the features and solution drivers of SURE!, an end to end Subscriber Management system

1. Industry :
Application & Web Hosting
SURE! Solution Drivers:
Contract Management
Company Snapshot:
• SURE! is a Subscription Management, Metering & Billing Platform
• Over 10 years of rich domain experience
• Global Customer base with presence in more than 25 countries
• Employees with offices in USA, India and Malaysia
We are very pleased with the results we have seen with SURE!’s service. The integration capa-
bilities of the platform allowed us to systematically migrate. With SURE!’s platform we were able to
consolidate our usage based billing mechanism.” Peter Watridge , CFO , Joyent Inc.
Customer Brief
Joyent is a Cloud Computing vendor of ‘Infrastructure as a Service’ (IaaS). Joyent’s main product is a
line of virtualized servers called Joyent Accelerators. Joyent’s cli-ents use collections of Accelerators to
power-large scale web sites and web applica-tions. Joyent provides a more flexible and cost-effective
alternative to buying and run-ning your own IT infrastructure, while still providing all the security,
cost stability, and enterprise-grade performance of a dedicated private data center. Joyent’s clients in-
clude ABC/Disney, LinkedIn, SympathyTree, Major League Baseball’s MLB.com, the hit shopping site
Gilt.com, and over 25% of the daily active application usage on Facebook.
Customer Challenge
With a complex monthly billing cycle, Joyent needed to efficiently and accurately in-voice their
customers. Doing so would help the accounting and billing department with
Improved customer satisfaction: by providing accurate policy based bills
Joyent Switches to SURE!
Systematic, Intuitive & Easy to Use
As used in this document, SURE! is a Magnaquest Product. Please visit www.experiencesure.com for a detailed description of the end to end Subscription
Lifecycle Management suite. Please visit www.magnaquest .com for a detailed corporate profile.
Abstract
Owing to a complex monthly billing cycle, Joyent needed to efficiently and accurately invoice
its customers. This would help the accounting and billing department with reduced cost and
increased productivity, which in turn helps in the generation of timely and accurate policy
based bills. The case study focuses on the features and solution drivers of SURE!, an end to end
Subscriber Management system.

2. About SURE!
SURE! (Subscription Revenues Enhanced), is one of the world’s leading Billing and
Subscriber Management System from Magnaquest. Enabling 150+ customers spread across
25 countries in Pay TV, Broadband and Cloud businesses.
For more details, please visit www.experiencesure.com
Reduced cost & increased productivity: by reducing time dedicated to manual
Customer Solution
Joyent took a look at a) building an in house billing solution and b) buying platform services from
vendors. After evaluating the capabilities of SURE!’s On Demand Monetization Platform (eOMP), and
other competitive alternatives, they chose it. The eOMP:
Collates data from heterogeneous platforms deployed at Joyent.
Integrates seamlessly with usage repository and aggregates the information on an easy to use
dashboard
Helps Joyent visualize how customers are utilizing their business services
Provides a detailed view of how specific customers are using/not using the ser-vices
Allows modeling of complex pricing and subscription plans
Stores contract terms for billing based on service usage
Integrates with Joyent’s accounting system
The Benefits
Saved ~$200K development expense
Systematic, Intuitive & easy to use, with no need for extensive training
Better utilization of scarce resources to value-added projects & offerings Intuitive & ease to use,
without a need for special training
This publication contains general information only and is based on the experiences and research of SURE! practitioners. SURE! is not, by means of this
publication, rendering business, financial, investment, or other professional advice or services. This publication is not a substitute for such professional
advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any
action that may affect your business, you should consult a qualified professional advisor. SURE!, its affiliates, and related entities shall not be responsible
for any loss sustained by any person who relies on this publication.
Copyright © 2014 SURE! A Magnaquest Product. All rights reserved.
MALAYSIA
Magnaquest Solutions Sdn Bhd (566396-A)
mqmalaysia@magnaquest.com | +60 3 8318 2964
Magnaquest Technologies
Limited
Plot No.1523 & 1524, Road No.12,
Banjara Hills, Hyderabad 500 034
Tel : +91 40 23320220 / 23320975
Fax : +91 40 23370037
mqindia@magnaquest.com
USA
Magnaquest Solutions Inc.
mqusa@magnaquest.com | +14807063444