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Top 6 Telecom Industry Trends
The document summarizes the top 6 telecom industry trends: 1) driven by modern consumer expectations for mobility, security, and reliability, 2) demand for increased bandwidth, 3) focus on reliability and redundancy of services, 4) adoption of cloud services, 5) integration of telecom and CRM systems, and 6) unified communications. It provides details on each trend and how companies can expect savings of 20-40% and increased productivity by implementing strategies aligned with these trends.
Top 6 Telecom Industry Trends
- 1. © 2008 USAVoice & Data. All Rights Reserved. Your Trusted Telecom Advisor USA Voice & Data’s Review of the “Top 6 Telecom Industry Trends” © USA Voice & Data. All Rights Reserved. Presented by Sam Sansome, Principal, USA Voice & Data LLC ssansome@usavoicedata.com or 312-604-3069 www.usavoicedata.com
- 2. Contents • Top 6Telecom Industry Trends • Driven by modern consumer expectations • More Bandwidth, More Bandwidth!! • Reliability and Redundancy • Cloud Services • Telecom as Profit Center with CRM Integration • Unified Communications • What Sort Of Results Can You Expect From Implementing These Top 6 Telecom Industry Trends? • Prime Opportunities For Implementing These Top 6 Telecom Industry Trends • About USA Voice & Data © USA Voice & Data. All Rights Reserved.
- 3. Driven by modernconsumer expectations • More features please • Make them simple to use (using a simple browser interface) • Make it quick • Make it work on any device • Let me choose my preferred device (Bring Your Own Device – BYOD) • Let me choose where I want to work • Make it available anywhere I can get an internet connection - Mobility • Make my information secure and transferrable © USA Voice & Data. All Rights Reserved.
- 4. More Bandwidth, MoreBandwidth!! • Why should I have to deal with less bandwidth at work than at home? • Everything is moving online so more bandwidth equals more productivity • Carriers are regularly introducing new technology and products to respond to high bandwidth needs at a more affordable price point including: • Business Cable • DDSL • VDSL • Ethernet Over Copper © USA Voice & Data. All Rights Reserved.
- 5. • Outages areno longer acceptable, businesses have a better understanding of the impact on their bottom line • A missed call equals a lost customer, it is too easy to find a competitor online • As more transactions get completed online reliability becomes increasingly important • Backup circuits are inexpensive and more the rule than the exception • Has driven a mass migration from premise based solutions to cloud based solutions, with extra levels of redundancy built in © USA Voice & Data. All Rights Reserved. Reliability and Redundancy
- 6. • I don’twant to have to keep buying new equipment • I don’t want to have to manage a phone system any more • I want one throat to choke (not an equipment provider and a service provider) • I want a Future Proof solution where I don’t have to pay for or manage regular feature upgrades and user licenses • Can you package other cloud services with my telecom services? (For example, cloud file store and backup, hosted exchange, servers etc) © USA Voice & Data. All Rights Reserved. Fully Managed Cloud Services
- 7. • Allows screenpops directly to your CRM system and the caller’s client or vendor record reducing interaction time, improving customer service, and recording interactions within CRM records to allow tracking and provide actionable reporting • Allows click to dial from leading CRM’s and any web-browser • Outlook • Salesforce • Netsuite • SageCRM • Bullhorn • Etc… © USA Voice & Data. All Rights Reserved. Telecom as a Profit Center with CRM Integration
- 8. • Service andSupport • Provide inbound screen pops (derived from the caller ID of the caller) to show relevant customer information • Information to show: Customer data, recent tickets, cases, orders etc • Telemarketing • Allow staff to rapidly click-to-dial on leads directly from the CRM • Staff can tag calls with customized wrap up codes • Notes, and a record of the call, are automatically added to the CRM after the call • Create follow up tasks directly from the phone call • Marketing • Tie marketing phone numbers to campaigns • Present staff with screen pop with what campaign was dialed • Calculate ROI for campaigns © USA Voice & Data. All Rights Reserved. Telecom as a Profit Center with CRM Integration
- 9. • Sales • Salesstaff can make more outbound calls by using click-to-dial from leads and opportunities • Takes notes while on a sales call and have the notes automatically tied to the lead or opportunity • Create follow up tasks directly from the phone call • Accounting • Accounts receivable staff can make more collection calls via click-to-dial • Automatically log that a call was placed as a permanent record of the call • Management • Collect detailed phone based metrics to calculate customer profitably, leading indicators, and use for staff planning © USA Voice & Data. All Rights Reserved. Telecom as a Profit Center with CRM Integration
- 10. • Presence • IntegratedIM • Integrated SMS Text • Integrated email • Integrated file transfer • Integrated audio/web/video conferencing • Integrated desk share © USA Voice & Data. All Rights Reserved. Unified Communications
- 11. Presence – amassive productivity enhancer © USA Voice & Data. All Rights Reserved.
- 12. UCC – IntegratedXXXXX © USA Voice & Data. All Rights Reserved.
- 13. • Significant Savings(20% to 40% are very typical) • Significant Operational Efficiencies • Significant Productivity Improvements • Increased Customer Satisfaction • Increased Employee Satisfaction What Sort Of Results Can You Expect From Implementing These Top 6 Telecom Industry Trends? © USA Voice & Data. All Rights Reserved. Projected 3 Yr Savings For Your Operating Companies Current Annual Telecom Spend Savings @ 20% Savings @ 40% $100,000 $60,000 $120,000 $200,000 $120,000 $240,000 $500,000 $300,000 $600,000
- 14. • When YouAre Moving • When Your Business Is Growing/Shrinking • When Facing Budgetary/Economic Concerns • When You Are Wanting To Reduce Your Travel Costs • When You Are Wanting To Enable Remote Workers • When You Are Handling Contract Renewals • When Looking To Increase Employee Productivity • When Looking To Boost Sales • When Looking To Improve Customer Service • When Looking To Differentiate Yourself From Your Competition • When You Are Concerned With Your Equipment & Service Quality/Reliability • When Pulling Together Your Disaster Recovery Or Business Continuity Plan Prime Opportunities For Implementing These Top 6 Telecom Industry Trends © USA Voice & Data. All Rights Reserved.
- 15. © USA Voice& Data. All Rights Reserved. We are a leading telecom advisory and service brokering (procurement) specialist. (We buy we don’t sell) We help companies boost their bottom line through effectively managing their telecom spend and improving their productivity. ILECs AT&T CenturyLink Verizon CLECs & Resellers XO, Level 3, Windstream, MegaPath, Earthlink, TW Telecom, CBeyond, Access One, FirstComm, ACC Business, Airespring, Bullseye, Dynalink, Excel, Integra, Lightyear, Mosaic Networks, NetWolves, PowerNet Global, Telepacific, Access2Go, etc. ISPs Cogent GTT Internap Masergy PCCW Reliance Globalcom US Signal Zayo Group, etc. Hosted VoIP Specialists 8x8 Broadsmart Broadvox M5 Communications Panterra Networks Reallinx Vocal IP Networx West IP, etc. Wireless AT&T Sprint T-mobile Verizon TEM Solutions iTEMize Advantix CMS etc.. BC/DR/Data Center/Cloud Telecom Recovery, Equinix, Server Central, Latisys, 360CS, Sunguard, Telx, NewCloud, etc. Conferencing Conference Group Intercall Premier Global Webex, etc. We hold independent agent status with an exhaustive list of all the major voice, data, conferencing, wireless & other telecom service providers including: About USA Voice & Data Our leading online brokering capabilities help businesses realize huge savings (typically 20% to 40%) in their telecom spend and free up operational budgets to handle other critical projects. Cable Comcast Charter Business Time Warner Cable
- 16. USA Voice &Data’s Advisory & Brokering process and leading web- based brokering capability allows us to proactively manage each clients’ telecom service needs End-To-End Requirement Definition RFP Management Quote Management and Executive Reporting Service and Equipment Selection Order Management Provisioning Contract Management •Internet Connectivity (DSL/T1/Ethernet/DS3 etc) •Data Network Services (MPLS/PTP) •Voice Network Services (Local/LD/VoIP/Conferencing/Cellular) •Data Center/Colo/Cloud Services © USA Voice & Data. All Rights Reserved.
- 17. Most Customers ComeTo USA Voice & Data? When They: • Are MOVING OR ESTABLISHING A NEW OFFICE or FACILITY • Are RENEGOTIATING EXPIRING CONTRACTS • Need MORE BANDWIDTH or a NEW PHONE SYSTEM • Have no BUSINESS CONTINUITY or EMERGENCY NOTIFICATION SOLUTION • Want to NETWORK THEIR OFFICES or FACILITIES • Have EXPERIENCED RECURRING OUTAGES • Are concerned with RISING TRAVEL, TELECOM & INTERNET SPENDING • Are MOVING to a DATA CENTER or the CLOUD If You Are Facing These Issues We Would Be Delighted To Talk With You Contact USA Voice & Data for a free consultation info@usavoicedata.com or 312-604-3070 www.usavoicedata.com © USA Voice & Data. All Rights Reserved.