Fultech Group offers tailored IT solutions to address challenges faced by organizations, such as cost, complexity, competence, and trust in technology providers. They specialize in cloud and networking solutions, providing unbiased recommendations through a consultative approach. Their Unified Communications as a Service (UCaaS) integrates various communication services, promising significant cost savings and efficiency improvements for clients.

1. Fultech Group
Company Overview
and Unified Communications Capabilities
January 2014

2. Addressing today’s challenges
With more technology and provider options available than ever before, IT
organizations of every size face a number of significant challenges in keeping their
environment up to date and running cost effectively
•
Challenge 1: Cost
–
•
Network infrastructure represents the 2nd largest expense in most IT budgets (1st is headcount)
Challenge 2: Complexity
–
New technologies and innovations are constantly being introduced:
•
•
–
–
•
Hundreds of carriers, ISPs and technology providers make the landscape difficult to navigate
Pricing and quality can vary significantly between providers
Challenge 3: Competence
–
•
Co-location and hosting services
Cloud-based services for infrastructure, mail / collaboration, voice and storage
Most technology provider sales and support staff lack experience, expertise and creativity
Challenge 4: Trust
–
Incumbent IT service providers have a strong financial motive to prevent / delay adoption of new
technologies
01/22/2014
For public release
2

3. About Fultech
Fultech was founded by experienced technology industry veterans, who believed
that mid-sized businesses could benefit from their expertise in the networking,
telecommunications and cloud computing market
Our client engagements work in the following way:
1. You discuss your goals
and requirements with
our team
•
•
•
2. Fultech designs
a tailored solution
to met your needs
3. Fultech supports
you throughout the
entire lifecycle
We have extensive experience with vendor and technology
agnostic solution design
We use this experience to offer a consultative engagement
delivering client-tailored solutions
This relationship benefits all parties and allows Fultech to offer
truly independent advice and support for our clients
01/22/2014
For public release
3

4. Our services and solutions
We specialize in cloud, networking and consulting solutions. Our independent
position allows us to provide our client with unbiased, actionable recommendations
that keep up with the ever-changing market options
Cloud & Hosting Solutions
•
•
•
•
•
•
•
•
•
Cloud-based applications
Infrastructure as a service
(IaaS)
Platform as a service (PaaS)
Private Cloud
Hosted / Cloud-based IP
Telephony
Hosted Unified
Communications (UCaaS)
Cloud transition and
datacenter migration
Cloud storage / backup
Colocation and managed
hosting
01/22/2014
For public release
Networking Solutions
•
•
•
•
•
•
Consulting Solutions
Wide Area Networks (VPLS,
MPLS)
Internet access
On-site IP Telephony
Traditional voice services
Custom fiber
Low-latency transport
•
•
•
4
Telecom design, consulting,
integration and management
services
Wholesale datacenter design
and consulting
Telecom inventory and
expense management

5. Introduction to Unified Communications
Unified Communications as a Service (UCaaS) consists of cloud-based services
covering a wide range of communication services such as voice, video and web
conferencing and instant messaging
Voice
Mobility
• Local phone service (PRI,
PSTN, etc.)
• Phone Systems (PBX, Call
Manager)
• Long Distance
• SIP
• Integrated service on all
employee devices
(phone, laptop, tablet)
• Enable a BYOD strategy
• Avoid communications
silos
Analytics
Presence
• Understand how your
employees are
communicating (or not)
with clients:
• Calls answered,
abandoned, transferred,
by holdtime, by duration,
by employee
• Know who is available
• Instant Message, voice, or
video conference from a
simple user interface
• Transfer calls regardless
of location or device-type
Contact Center
• Easy integration with 3rd party CRM
• Real-time control of queues, automated outbound
communications, and skills-based routing
• Lower CAPEX of traditional call center platforms
• Location independence
01/22/2014
For public release
Conferencing
• Instant Audio and Video conferencing capabilities
• Share documents & collaborate in real-time
• Increase adoption of ad-hoc screen or document sharing to
improve productivity
5

6. UCaaS – Determining the ROI
UCaaS is one of the easiest investments to cost justify with hard-dollar savings that
often exceed 50% of current costs
Hard Costs:
Current Hard Costs
Local Phone Service
UCaaS Hard Costs
PRIs, BRIs, PSTN lines, etc
PBX/Call Manager
Maintenance & Management
One Fixed Monthly Fee
Long-Distance
Cost Per Minute based
Audio & Video conferencing
Cost Per Minute based
Static solution
Solution flexes based on demand
Separate costs from voice environment
Separate or combined as part of service
Current Soft Costs
UCaaS Soft Costs
Contracts
Multiple
Single contract
Supplier Invoices
Multiple
Single invoice
Account Teams
Multiple
Single account team
NOCs
Multiple
Single NOC
PBX Management and Configuration
Multiple
Single management portal
Infrastructure overhead
WAN
Soft Costs:
01/22/2014
For public release
6

7. UCaaS – Design Overview
A UCaaS solution has a higher dependence on the WAN than traditional voice /
video conferencing services. However, the service provider is responsible for the
redundancy and availability of the core infrastructure.
Redundant paths to multiple
PSTN / POTS providers
PSTN / POTS
SIP <-> PSTN Gateways
Redundant routers
Redundant routers
Private Ethernetbased Core
Multiple Tier-1 ISP
Connections
Customer Premises
Internet
01/22/2014
For public release
7

8. UCaaS – Competitive Landscape
Fultech’s channel relationships cover each provider in Gartner’s Leader quadrant, as
well as several emerging options
01/22/2014
For public release
8

9. UCaaS – Design Considerations
The design of the solution will depend on the current investments in infrastructure,
the geographic scope of the network and the architecture of the wide area network
• Current Investments:
– Call Manager – leverage or replace?
– IP Handsets – leverage or replace?
• Geographic scope:
– North America only
– NA & Europe
– Global
• Desire for CRM/ERP integration
• Call Center?
• Public or Private WAN (IPSec vs MPLS)
01/22/2014
For public release
9

10. Engagement model
Our engagement model is simple, straightforward and client-driven. The overall
objective is to gain an understanding of your environment, business needs and
challenges, and use this to identify the most appropriate solutions
•
Client Workshop
–
–
–
•
Provider Analysis
–
–
–
•
Client
Vendor
Occurs 2-3 weeks after workshop
Provider bids and a recommended solution will be provided
Fultech
Supplier Selection
–
•
A shortlist of suitable partners will be selected based on your needs
3-5 separate bids will be requested for the scope
of engagement
Bids will be evaluated and consolidated into a single
customer deliverable
Solution Presentation
–
–
•
Understanding of Current environment and business / technical objectives
Budget analysis
Decision process and timelines
With Fultech support, client selects the most suitable supplier(s) for the desired scope.
Lifecycle Involvement
–
The Fultech team stays engaged with your business for the full duration of supplier relationships.
From cradle to grave we live with every solution we recommend.
01/22/2014
For public release
10

11. Thank You
facebook.com/fultechgroup
Fultech Group LLC
27 N. Wacker Drive, Chicago, IL 60606
(312) 253-7196
@fultechgroup
www.fultech-group.com
info@fultech-group.com