InContact is a leading cloud-based contact center provider that serves over 800 customers. It has over 60,000 agents handling over 10 billion calls annually through its cloud platform. InContact provides omnichannel contact center solutions including ACD, IVR, reporting and more through a simple pay-as-you-go model without upfront costs. It has partnerships with large companies like Siemens and Verizon to expand its reach and provides a lower total cost of ownership compared to on-premise solutions.

1. inContact
The Power to Put Your Customer First
Dave Chytraus | 801.320.3359 |
dave.chytraus@inContact.com

2. Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: All statements included in this press release,
other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are
based on our current expectations, estimates and projections about our industry, management's beliefs, and certain assumptions
made by us, all of which are subject to change. Forward-looking statements can often be identified by words such as "anticipates,"
"expects," "intends," "plans," "predicts," "believes," "seeks," "estimates," "may," "will," "should," "would," "could," "potential,"
"continue," "ongoing," similar expressions, and variations or negatives of these words and include, but are not limited to,
statements regarding projected results of operations and management’s future strategic plans. These forward-looking statements
are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to
differ materially and adversely from those expressed in any forward-looking statement.
The risks and uncertainties referred to above include, but are not limited to, risks associated with our business model; our ability to
develop or acquire, and gain market acceptance for new products, including our new sales and marketing and voice automation
products, in a cost-effective and timely manner; the gain or loss of key customers; competitive pressures; our ability to expand
operations; fluctuations in our earnings as a result of the impact of stock-based compensation expense; interruptions or delays in
our hosting operations; breaches of our security measures; our ability to protect our intellectual property from infringement, and to
avoid infringing on the intellectual property rights of third parties; and our ability to expand, retain and motivate our employees and
manage our growth. Further information on potential factors that could affect our financial results is included in our Annual Report
on Form 10-K, quarterly reports of Form 10-Q, and in other filings with the Securities and Exchange Commission. The forward-
looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update
publicly any forward-looking statement for any reason.

3. COMPANY OVERVIEW
Key facts Revenue growth
 Leading cloud-based company for the contact
center marketplace
 2010 revenue: $82M
 2011 employees: ~300
 Headquartered in Salt Lake City
Satisfied customers
 800+ customers
 60,000 agents
 10 billion + calls
 90% customer retention
 Highest independently-documented
customer satisfaction rate

4. Proven Market
Leadership
“Companies should have
inContact on the shortlist of
hosted contact center
service providers.”

5. THE EXPERIENCE YOU NEED
800 Cloud
22 product Industry’s best-
Deployments
innovation published service
10 Billion Calls awards since level agreement
2007 of 99.99%
60,000 Agents

6. Integrated Redundancy

7. WE MAKE IT SIMPLE
Get started fast
A 10-digit direct dial number is all that is needed
“When we looked at other solutions in the cloud and looked at how well they’d be
able to integrate with our technology, inContact was fairly superior to anyone else.”
Paul Vaillancourt, Support.com

8. PAY AS YOU GO
• No up-front capital investment in hardware or
software required
• Buy only the services you need
• No need to pay for unused capacity
• Scale your business on-the-fly
“inContact lets us scale our infrastructure using their
port system any time we need to. If we don't need it,
we scale back.”
Taylor Halsey, Inservice America

9. OVERLAY WITH YOUR EXISTING PHONE SYSTEM
Pre-Integrated with Phone Systems

10. WE MAKE IT SIMPLE
VS
No IT support required
Non-technical personnel can make changes on-the-fly
No lengthy change orders
No wait: Implement changes immediately
“inContact enables us to manage 1300 remote agents with 1 IT support person.”
Arthur Nettleship, FamilySearch

11. SIMPLE PACKAGED APPLICATIONS
• ACD, IVR and connectivity all-in-one
• Rapid deployment with pre-configured packages
• Designed to be easy to implement, easy to use

12. INCONTACT ACD: BLENDED MEDIA
Ability to queue and route email,
chat, fax, and social media alerts
Unified queue with voice queue
simplifies management of queue
and SLA’s
Routed to agents based on skill
and proficiency
Unified agent interface to handle
all contacts

13. INTUITIVE AGENT AND ADMIN INTERFACE
Agent Interface
• Thin agent interface
• All channels are handled through one interface (voice,
email, chat, fax, and social media)
• No need to toggle between different screens
• Small screen footprint
Central Administration Portal
Easily manage agents, skills,
campaigns, outbound efforts,
dispositions, and point of contacts
Access all necessary solutions, like
reporting, from one portal

14. ACD REPORTING
inContact’s ACD includes
powerful and interactive
reporting tools that give
contact centers insight
into their organization by
applying business
intelligence to the
decision-making process.

15. THE INCONTACT IVR ADVANTAGE
Quick Start-Up
Superior
Affordable
Support and
Implementation
Service
Graphical Call Low Usage-
Flow Editor Based Pricing
Simple
Administration

16. IVR BENEFITS
• Increase self-service options
• Added flexibility and scalability
• Improve customer satisfaction
• Raise productivity
• Lower the cost of delivering service

17. IVR DRAG & DROP CALL FLOW BUILDER

18. LOWER TOTAL COST OF OWNERSHIP
Customer-Centric Strategies
Real savings in cloud-based vs. premises-based solution
Total Cost of Ownership
Agent Seats
% Savings over 3 years
50 Seats 30% Savings
100 Seats 42% Savings
250 Seats 51% Savings
500 Seats 58% Savings
Source: Frost & Sullivan, April 2011

19. CUSTOMERS LIKE YOU
Services
Technology
Utility
Healthcare
Retail
BPO /
Outsourcer

20. CLOUD MARKET LEADERSHIP
SIGNIFICANT MARKET PARTNERSHIPS
• inContact powers Siemens Enterprise • inContact powers Verizon’s new Virtual
Communications’ OpenScape contact center Contact Solution
offering
• Agreement expands Verizon’s world-class
• Exclusive master distributor in Europe, the contact center portfolio and executes Verizon
Middle East, and Africa enterprise cloud strategy
• Siemens Enterprise Communications will • Verizon has a sales and support presence in
private label, resell, and support the inContact 82 countries
cloud contact center portfolio
• Verizon will resell and support the inContact
• Siemens Enterprise Communications makes a solution for global Verizon customers
$24 million inContact equity stake, revenue
commitments
“After a lengthy due diligence process, we “We’ve joined forces with inContact, after an
were pleased to select inContact to power our extensive review of the players in the market,
cloud contact center offering.” to build on our successful track record of
developing and delivering innovative
-Chris Hummel, CMO and President, No. customer care solutions.”
America, Siemens Enterprise
Communications – Mike Palmer, Vice President of Enterprise
Strategy and Marketing, Verizon

21. • 800 deployments to date
• Largest deeply skilled SaaS
Implementation Professional Services
organization in the industry
and Support
• Robust self-service offerings
with extensive Knowledgebase
& Online Billing
The expertise when you need it,
self-service options when you don’t.

22. FOCUS ON GROWING YOUR BUSINESS
"Moving to the cloud initially was about money, but very quickly you
realize that its not just about making money it's about being able to
grow your company when you need it in a flexible environment.”
Mauricio Vincente, LSA
"What inContact has allowed us to do is to really focus on our
customer and not worry about managing the call flows.”
Pat Schaffhauser, Buyer’s Protection Group
“inContact allows us to efficiently route our incoming ACD calls to the
proper agent. The return on investment has been huge..”
Shaun Sanislo, VacationRoost