Shalonda Armour has over 15 years of experience in customer service, administrative, and banking roles. She has strong skills in Microsoft Office, accounting, cash handling, and customer service. Her most recent roles include front desk agent at Days Inn Hotel where she greeted guests and managed registrations, and client service representative at H&R Block where she scheduled clients and ensured their needs were met.

1. SHALONNA ARMOUR
6103 Marbut Road Lithonia, GA. 30058
shalonnaarmour@yahoo.com
770-744-8143
SKILLS
Windows 95 - XP, Outlook, Word, Excel, PowerPoint, and Access.
Typing (55wpm), cashiering, bank teller, answering phones,
Calculators, faxing, auditing and customer service.
PROFESSIONAL EXPERIENCE
Days Inn Hotel, College Park, GA
Front Desk Agent
Greet guests and patrons as they arrive
Manage the registration process
Handle guest check-ins and check-outs appropriately
Balance cash at the end of the shift and generate accounting reports for the benefit of the next
shift
H&R Block, Decatur, GA 2014 - 2015
Client Service Representative
Greeting clients in a personalized, friendly, and inviting manner
Matching clients with the best suited tax professional for their needs
Scheduling clients how they would like to be scheduled
Handling client exits by assuring all current and future needs are met
Maintaining office cleanliness and organization of resources with team members

2. Sears Holding Corporation, Atlanta, GA 2013 - 2014
Human Resources/Cash Office Assistant
Responsible for processing the daily deposit and preparing various documents.
Place order for bills and coins.
Submit payroll weekly.
May receive and process information of a confidential nature; ensures such information is
maintained in strict confidentiality.
Establishes and maintains a variety of records, logs, and filing systems pertaining to areas of
responsibility.
A. George Consulting, Fairburn, GA 2008-2013
Administrative Assistant
• Greets visitors and ensures visitor protocol is followed.
• Orders materials, supplies, furniture and equipment upon approval.
• Arranges and schedules a variety of meetings; notifying participants, confirming dates
and times, reserving meeting sites and preparing materials and catering as needed.
• Acts as office receptionist; answering telephones, making reservations and appointments,
receiving and responding to all levels of staff and the general public providing
information and assistance whenever possible.
Establishes and maintains a variety of records, logs, and filing systems pertaining to
area(s)
Capitol City Bank & Trust Company, Atlanta, GA. 2007 - 2008
Teller
• Process basic banking transactions such as, cashing checks and making deposits for
customers.
Bank of America, Atlanta, GA. 2004 - 2006
Teller
• Act as an ambassador of the bank - smile and greet customers, provide basic teller

3. services.
• Perform transactions in a professional manner to build customer confidence and trust.
• Promote consumer services and products, via customer education and cross-sell referrals.
Bank of America, Atlanta, GA.
Associate Operations Representative 2001 – 2004
• Responsible for operating a DP 500/600 Proof Encoding machine, encodes, endorses
checks and deposits.
• Inspects encoding prior to completing a run, cleaning machine, machine maintenance and
high/low speed ending ribbons.
• Works with management and peers to ensure all department goals and deadlines are met.
FIRST UNION BANK. Atlanta, GA 1999 - 2001
OS Proof Operator
• Prepare teller work for processing.
• Verify that debits and credits are in balance for each transaction.
EDUCATION
A.A. Business Administration 1998 - 2002
Atlanta Metropolitan College, Atlanta, GA
References available upon request