Segenet Tadesse Alemu is a dynamic retail assistant from Ethiopia seeking a position in Abu Dhabi, UAE. She has over 2 years of experience working in retail in the UAE. She is reliable, trustworthy, and has excellent customer service and communication skills. Segenet holds degrees in Medical Laboratory and Applied Biology from Addis Ababa University and diplomas in French and Computer skills. She is fluent in English, Amharic, and has good communication skills in French and Arabic.

1. Segenet Tadesse Alemu
Contact – 0558151468/0554735021
Email: segitade7@yahoo.com
Address:AbuDhabi, U.A.E
Visa status:Employment visa
PROFESSIONAL PROFILE
A dynamic, resourceful and hard-working retail assistant with excellent interpersonal skills and
the ability to communicate concisely at all levels. Enjoys being part of a successful and
productive team, proven through work experience and involvement with local clubs and
organizations. Pays great attention to detail and would make a significant contribution to the
business.
KEY SKILLS & EXPERTISE
• Over 2 years experience working in a retail environment in UAE
• Excellent problem-solving skills, able to work productively and instinctively with good
initiative
• Reliable, trustworthy and an excellent understanding of customer care and service
• Confident in communicating both over the telephone and face to face
• Able to build good relationships with colleagues and customers
• Excellent time management skills
CAREER SUMMARY
Nov 2014 – Present:
Fashion consultant BCBG MAXAZARIA,Al Futaim UAE
Key Responsibilities:
• Experience in all aspects of stock control – ordering, invoicing and processing
• Successfully promote positive customer care, helping as much as possible to find/order
items
• Handling customer complaints and returns.
• Keeping the shop and displays clean and tidy at all times.
• Unpacking and checking of all new deliveries to the department
• Using market and customer information to assist in the development of brand
• Experience in using effective selling techniques, capable of up-selling and promoting
• Language Skills – excellent communication skills with a friendly and professional manner
• Policy – Aware of Health & Safety measures in a shop environment
• Actively greeting customers and maintaining a level of conversation during their store visit

2. 1 Feb 2012 – 10 Aug 2014 :
Team leader Prana Promotion, Ethiopia
Key Responsibilities:
Responsibilities included receiving and distributing messages fromtelephone/email as
appropriate, and taking clear messages and passing the messages to the appropriate member
of the team using judgment of urgency.
• Prepare exhibition
• Organize events
• Promotion of potential sectors and industries
• Arrange for collection and received documents from local and international courier company
• Type confidential documents on a word processing system
• Keeping records of the store and maintain the incoming and outgoing items.
• Assist in the planning and preparation of meetings, conferences and conference telephone
calls
• Prepares and submit daily collection feedback
EDUCATION AND QUALIFICATIONS
BSc, Degree byMedical Laboratory,AddisAbaba,Ethiopia
BSc, Degree byAppliedBiology,AddisAbaba,Ethiopia
DiplomabyFrenchLanguage , AddisAbaba,Ethiopia
DiplomabyComputertrainingcourses , AddisAbaba,Ethiopia
LANGUAGE SKILLS
 English− fluent speaking , reading and writing
 Amharic −fluent speaking, reading and writing mother tongue
 French− good communication
 Arabic− day to day communication
PERSONAL DATA
 Full name : Segenet Tadesse Alemu
 Sex : Female
 Citizenship : Ethiopian
 DOB : 2 Jan 1987
 Birth place : Addis Ababa (Ethiopia)
 Marital status : Married
 I hereby certify that the above information is true and correct to the best of my knowledge and
belief.
Last update 10/07/2016