This document provides a summary of Ma. Lourdes C. Sia's work experience and qualifications. She has over 15 years of experience in credit and collection roles for hotels and banks. Currently, she is the Credit and Collection Manager for Crowne Plaza and Holiday Inn Manila Galleria, where she evaluates credit, ensures timely collections, and handles various financial responsibilities. Previously, she held credit and collection roles at Citibank N.A. and worked as a Marketing Consultant developing strategies for overseas Filipino workers at Development Bank of the Philippines. She has a Bachelor's degree in Mass Communication from St. Paul College University and is proficient in Microsoft Office.

1. Ma. LOURDES C. SIA
Email Ad : lcsia@yahoo.com
Contact Number : 0925-5797961 and 02-2098083
Work Experience CROWNE PLAZA and HOLIDAY INN MANILA GALLERIA
Nature of Business: HOTEL
FINANCE - CREDIT AND COLLECTION MANAGER
July 2009-present
• To evaluate and approve credit to corporate client and travel agents.
• To ensure timely collection of all outstanding receivables.
• Handle credit and debit card payments, credit back, charge back,
reversal, retrieval, and third party liability.
• Ensure that all individual, corporate billing are prepared and mailed
correctly and efficiently.
• Ensures that policies and procedures as contained in the Credit
Manual are strictly implemented.
• Undertakes regularly the collection of accounts receivables in a firm
but diplomatic manner so as to maintain and preserve good relations
with the clients.
• Conduct internal monthly credit meeting with concerned departments.
• Represents the hotel in participating in the monthly Association credit
meeting of ACETI (Association of Credit Executives in the Tourism
Industry).
• Conducts company of the week meeting with Corporate Clients
• Handles different staff, training, and development of staff.
• Endorsed as a Coach or Training Manager to represent the
Finance Team

2. DEVELOPMENT BANK OF THE PHILS
MARKETING CONSULTANT (Treasury Department)
2008-2009
• Conducted Market Research for Overseas Filipino workers.
• Developed a Market Strategy for OFW loan.
• Performs the function championing customer relationship
management in the organization.
CITIBANK N.A.
CREDIT AND COLLECTION OFFICER
1996-2007
• Has the responsibility for managing all delinquent accounts for the
purpose of collecting past-due balances.
• Evaluates quality of accounts receivable and assigns risk factors by
generating reports and conducting credit reviews.
• Assesses credit practices and recommends changes in procedures
and policies.
• Responsible for the overall management of the Credit and
Collections department, which includes developing and improving
the operational goals of the department.
• Handles different staff, training, and development of staff.
• Supervises credit representatives who are responsible for
conducting credit investigations and collecting on delinquent
accounts.

3. Education COLLEGE ST. PAUL COLLEGE UNIVERSITY
Quezon City
March 1996
COURSE AB Mass Communication
SECONDARY ST. PAUL PASIG
March 1992
KNOWLEDGE & PROFICIENCES: Proficient in use of Microsoft Office
(Excel/Word), knowledgeable in OPERA System and Powerpoint.
Personal Data Age 42
Birthday February 9, 1974
Status Married
Languages spoken English, Filipino
Height 5’1
Weight 115 lbs.
Character
References Froilan Bacurio Assistant Finance Controller
0925-7107188
Crowne Plaza & Holiday Inn Manila Galleria
Marie Angeline Co Finance Manager
0908-1374665
Crowne Plaza & Holiday Inn Manila Galleria