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1. Lecture 9
Strategic HRM

2. 3. Strategies for Knowledge
Management

3. Knowledge management
• Knowledge management is ‘any process or
practice of creating, acquiring, capturing,
sharing and using knowledge, wherever it
resides, to enhance learning and performance
in organizations’
• Stocks and Flows

4. Tacit Vs Explicit Knowledge

6. Knowledge Management Strategies
1. The codification strategy
2. The personalization strategy

7. 4. Commitment Strategy

8. • The concept of commitment refers to feelings
of attachment and loyalty to the organization.
• Performance would be greater if the
organization moved away from the traditional
control-orientated approach.

9. 1. Affective Commitment
2. Continuance Commitment
3. Normative Commitment

10. How can we increase
commitment level of employees?

11. Communication Programmes
• Education & Training opportunities
• Developing ownership
• Performance Management
• Rewards

12. 5. Strategies for developing a
Climate of Trust

13. Importance of trust environment
• Trust is a ‘unique human resource capability
that helps the organization fulfill its
competitive advantage’ – a core competency
that leads to high business performance.

14. Strategies
• Honest communication
• Fair treatment
• Equity theory
• Know each other personally
• Never blame

15. 6. Quality Management
Strategies

16. Quality
• Quality management is concerned with all the
activities required to ensure that products and
services conform to the standards set by the
organization and meet expectations of
customers.

17. Strategies
• Use effective tools (Efficient processes)
• Uniformity in culture
• Ensure consistency
• Importance of Values
• Products Vs Services