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Similar to kraigs new resume 2017 (20) kraigs new resume 20171. Kraig Carlson
18581 SW Ping ct
Beaverton, OR 97003
kcarlson1130@gmail.com
T 651.322.0074
● Sales professional experienced in inbound call center and retail sales, with over 15 years
of sales experience.
● Consistently demonstrated high performances standards concentrating specifically on
quality of work and overall environment in the workplace.
● Obtained a specialized skillset with management, and leading and assisting peers with
team concerns and difficulties with over 10 years of coaching experience.
EXPERIENCE
Sales Professional, Comcast — 2007-present
● Creator and participant of Tier Two troubleshooting pilot program
● New hire coach
● Awarded Elite status 2010, 2011, 2012, 2013, 2015, 2016
● Top Commissioned rep in the entire west division for inbound sales multiple years
● Received the coveted Bow Tie award
● Helped in a lead internship program
● Qualified for the 1.65 club 3 fiscal months
● Finished 1st
in the Elite program for the West Division
● Exceeded expectations in all my reviews and monthly score cards
Field Representative, Microsoft — 2003-2007
● Raised customer awareness in all Microsoft products
● Increased sales in all products with advanced merchandising and sales techniques
● Display management
● Managed 125+ locations throughout Minnesota
Hewlett-Packard Field Representative, Hewlett-Packard — 2003-2005
● Sold HP products in retail locations, generating sales and revenue
● Strengthened the HP brand in stores, raising awareness of all products
● Demonstrated product components to show devices capabilities
Assistant Wrestling Coach, Blaine, Chaska, Beaverton and Eden Prairie High School — 1999-present
● Created the 9th
grade program in Eden Prairie, giving more opportunities for success
● Coached a team from 2-14 to 4th
in the state 20-4 in 4 years
● Nominated for regional assistant coach of the year
● Worked individually with all levels, adding skill and techniques
● Organized multiple wrestling camps that improved team performance and unity
● Developed a new recruiting plan which increased the team size from 8 to 60 in the first year
Assistant Manager, Checker Auto Parts — 2003-2003
● Trained employees on sales and upselling, increasing revenue
● Upgraded the merchandising in the store to increase overall sales
● Improved productivity with better techniques for handling customers
Senior Sales Associate & Computer Technician, Best Buy — 2001-2003
● Top performer in a team that reached Eagle status.
EDUCATION & HONORS
Dakota County Technical College — 1 year of study in Sales and Marketing
Received the Bow Tie Award
Certified ALEX training to educate and coach new hire employees
Specialized product training for internet, cable and phone troubleshooting
Television Production Assistant Instructor, 6 quarters.
Outreach program for children, in Chicago, Mexico and Texas.