This document contains a resume for Kraig Carlson summarizing his professional experience. It shows that Kraig has over 15 years of experience in sales, primarily for Comcast where he has received numerous awards and recognition for his performance. It also outlines his experience in assistant wrestling coaching roles from 1999 to present, where he helped improve multiple high school wrestling programs.

1. Kraig​ ​Carlson
18581​ ​SW​ ​Ping​ ​ct
Beaverton,​ ​OR​ ​97003
kcarlson1130@gmail.com
T​ ​651.322.0074
● Sales​ ​professional​ ​experienced​ ​in​ ​inbound​ ​call​ ​center​ ​and​ ​retail​ ​sales,​ ​with​ ​over​ ​15​ ​years
of​ ​sales​ ​experience.
● Consistently​ ​demonstrated​ ​high​ ​performances​ ​standards​ ​concentrating​ ​specifically​ ​on
quality​ ​of​ ​work​ ​and​ ​overall​ ​environment​ ​in​ ​the​ ​workplace.
● Obtained​ ​a​ ​specialized​ ​skillset​ ​with​ ​management,​ ​and​ ​leading​ ​and​ ​assisting​ ​peers​ ​with
team​ ​concerns​ ​and​ ​difficulties​ ​with​ ​over​ ​10​ ​years​ ​of​ ​coaching​ ​experience.
EXPERIENCE
Sales​ ​Professional,​ ​Comcast​ ​—​ ​2007-present
● Creator​ ​and​ ​participant​ ​of​ ​Tier​ ​Two​ ​troubleshooting​ ​pilot​ ​program
● New​ ​hire​ ​coach
● Awarded​ ​Elite​ ​status​ ​2010,​ ​2011,​ ​2012,​ ​2013,​ ​2015,​ ​2016
● Top​ ​Commissioned​ ​rep​ ​in​ ​the​ ​entire​ ​west​ ​division​ ​for​ ​inbound​ ​sales​ ​multiple​ ​years
● Received​ ​the​ ​coveted​ ​Bow​ ​Tie​ ​award
● Helped​ ​in​ ​a​ ​lead​ ​internship​ ​program
● Qualified​ ​for​ ​the​ ​1.65​ ​club​ ​3​ ​fiscal​ ​months
● Finished​ ​1​st​
​ ​​ ​in​ ​the​ ​Elite​ ​program​ ​for​ ​the​ ​West​ ​Division
● Exceeded​ ​expectations​ ​in​ ​all​ ​my​ ​reviews​ ​and​ ​monthly​ ​score​ ​cards
Field​ ​Representative,​ ​Microsoft​ ​—​ ​2003-2007
● Raised​ ​customer​ ​awareness​ ​in​ ​all​ ​Microsoft​ ​products
● Increased​ ​sales​ ​in​ ​all​ ​products​ ​with​ ​advanced​ ​merchandising​ ​and​ ​sales​ ​techniques
● Display​ ​management
● Managed​ ​125+​ ​locations​ ​throughout​ ​Minnesota
Hewlett-Packard​ ​Field​ ​Representative,​ ​Hewlett-Packard​ ​—​ ​2003-2005
● Sold​ ​HP​ ​products​ ​in​ ​retail​ ​locations,​ ​generating​ ​sales​ ​and​ ​revenue
● Strengthened​ ​the​ ​HP​ ​brand​ ​in​ ​stores,​ ​raising​ ​awareness​ ​of​ ​all​ ​products
● Demonstrated​ ​product​ ​​ ​components​ ​​ ​to​ ​show​ ​devices​ ​capabilities
Assistant​ ​Wrestling​ ​Coach,​ ​Blaine,​ ​Chaska,​ ​Beaverton​ ​and​ ​Eden​ ​Prairie​ ​High​ ​School​ ​—​ ​1999-present
● Created​ ​​ ​the​ ​9​th​
​ ​grade​ ​program​ ​in​ ​Eden​ ​Prairie,​ ​giving​ ​more​ ​opportunities​ ​for​ ​success
● Coached​ ​a​ ​team​ ​from​ ​2-14​ ​to​ ​4​th​
​ ​in​ ​the​ ​state​ ​20-4​ ​in​ ​4​ ​years
● Nominated​ ​for​ ​regional​ ​assistant​ ​coach​ ​of​ ​the​ ​year
● Worked​ ​individually​ ​with​ ​all​ ​levels,​ ​adding​ ​skill​ ​and​ ​techniques
● Organized​ ​multiple​ ​wrestling​ ​camps​ ​that​ ​improved​ ​team​ ​performance​ ​and​ ​unity
● Developed​ ​a​ ​new​ ​recruiting​ ​plan​ ​which​ ​increased​ ​the​ ​team​ ​size​ ​from​ ​8​ ​to​ ​60​ ​in​ ​the​ ​first​ ​year
Assistant​ ​Manager,​ ​Checker​ ​Auto​ ​Parts​ ​—​ ​2003-2003
● Trained​ ​employees​ ​on​ ​sales​ ​and​ ​upselling,​ ​increasing​ ​revenue
● Upgraded​ ​the​ ​merchandising​ ​in​ ​the​ ​store​ ​to​ ​increase​ ​overall​ ​sales
● Improved​ ​productivity​ ​with​ ​better​ ​techniques​ ​for​ ​handling​ ​customers
Senior​ ​Sales​ ​Associate​ ​&​ ​Computer​ ​Technician,​ ​Best​ ​Buy​ ​—​ ​2001-2003
● Top​ ​performer​ ​in​ ​a​ ​team​ ​that​ ​reached​ ​Eagle​ ​status.
EDUCATION​ ​&​ ​HONORS
Dakota​ ​County​ ​Technical​ ​College​ ​—​ ​1​ ​year​ ​of​ ​study​ ​in​ ​Sales​ ​and​ ​Marketing
Received​ ​the​ ​Bow​ ​Tie​ ​Award
Certified​ ​ALEX​ ​training​ ​to​ ​educate​ ​and​ ​coach​ ​new​ ​hire​ ​employees
Specialized​ ​product​ ​training​ ​for​ ​internet,​ ​cable​ ​and​ ​phone​ ​troubleshooting
Television​ ​Production​ ​Assistant​ ​Instructor,​ ​6​ ​quarters.
Outreach​ ​program​ ​for​ ​children,​ ​in​ ​Chicago,​ ​Mexico​ ​and​ ​Texas.