Gary Wrenn has over 16 years of experience in customer service and leadership roles. He is currently the Head Trainer and Bartender at County Line BBQ, where he helps supervise and train new employees and produces videos and photos for social media. Prior to this, he worked at USAA for 3 years as a Customer Service Professional, handling insurance and banking issues. He also owns his own video production company, CG Vision Productions, where he creates professionally edited videos for clients. He aims to provide excellent customer service in all of his roles.

1. Gary Wrenn
13822 Shavano Glenn
San Antonio, TX 78230
210.508.8656
garywrenn@gmail.com
Skills Summary
 More than 16 years of successful experience in passionate customer service
 Proven leadership skills in all past positions
 Ability to train, motivate, and supervise customer service employees
 Dedicated call center representative with 3 years of experience in a fast-paced,
constantly evolving position
 Team player committed to job excellence and continuous learning in
challenging environments
 Experienced in video production skills and page to screen creative writing
 Ability to translate creative processes for business and personal goals
Professional Experience
Head Trainer/Bartender/Social Media Producer
2005-Present County Line BBQ, San Antonio,
TX
 Help supervise and train all new employees to execute excellent customer
service
 Produce and distribute corporate videos and photos for advertising and social
media objectives
 Continue to serve customers face to face in food presentation, mixology, and
private party functions
Customer Service Professional, Senior Specialist in Insurance and Banking
2012-2015 USAA, San
Antonio, TX
 Maintained and set-up auto and property policies for members in need of peace
of mind and maintenance of financial strength
 Quickly and effectively solved customer challenges
 Selected for a year servicing the PRIDE Marketing Team
Owner/Videographer/Editor/DVD Author/Photographer
2006-Present CG Vision Productions, LLC, San Antonio, TX
 Acquire clients with marketing strategies and produce professionally edited DVD
videos
 Maintain a strong work ethic and prove highly efficient in completing numerous
projects on time
 Completed projects for major companies such as HEB, Brinker International,
County Line BBQ, and Xenon Beauty School; also completed numerous
weddings, concerts, corporate events, documentaries, cooking classes, online
promotions, and audition reels
Floor Manager
2008-2009 Maria Maria La Cantina,
Austin, TX
 Scheduling manager for all positions front of house
 Helped to supervise front of house service standards and implement corporate
policies
College Intern
2003-2004 The Walt Disney Company,
Orlando, FL
 Trained in various roles to implement legendary face-to-face customer service
in the theme parks
 Completed “The Disney Way” customer service program and successfully
graduated from internship
Education
1999-2003 St. Mary’s University, San
Antonio, TX
Bachelors of Business Administration – Marketing - Magna Cum Laude – 3.86 GPA
 Dean’s List 5 consecutive semesters – Highest Honors
2006-2007 Attended Colorado Film School to master Film Theory, Final Cut Editing, and
Photoshop Classes