Tiffany Thornton is seeking a position that allows her to utilize her knowledge and experiences to help with company growth. She has over 10 years of experience as an Assistant General Manager for California Pizza Kitchen, where she increased sales, maintained expenses below budget, and achieved daily profit goals. She also has 2 years of experience as a Customer Service Representative for E-Loan, where she assisted customers with loans and applications. Tiffany has strong skills in management, marketing, budgeting, training, and customer service.

1. TIFFANY M. THORNTON
1529 Reel Lake Dr.
Atlanta, GA, 30331
334-707-1141
tiffmthornt3@hotmail.com
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Objective: To provide exceptional service while using my knowledge and experiences to
help with company growth.
Education: August 2000 - May 2006
Tuskegee University, Tuskegee, AL
Bachelor of Science in Sales and Marketing
Summary of Qualifications:
10/2006 – Present Assistant General Manager, California Pizza Kitchen, Atlanta, GA
Accomplishments:
 Successfully managed restaurant and increased sales by utilizing family values, exceptional
customer service and providing quality food.
 Maintained expenses below budget through accurate planning, purchasing and cost effective
operational procedures.
 Achieved daily positive profit sales goals.
 Recommended ideas to motivate suggestive sales needs to achieve overall profit sales gain
with excellent overall guest experience.
 Developed and implemented short and long-term program initiatives to achieve daily
positive profit sales.
 Built and maintained new relationships with vendors for products and services (i.e., Nestle,
local area and national Liquor distributors, Ecolab, Freshpoint, MBM).
 Utilized strong work ethics to build lasting guests and business-to-business relationships.
Management/Administration:
 Expert knowledge in retail and operations management, sales, budget development, staffing,
inventory and cost control.
 Accountable for budgeting cost control, payroll, profit and losses, food, labor, accurate
forecasting, general accounting and full profit and loss to meet corporate goals.
 Designs, analyzes and establishes service delivery objectives and standards.
 Defines target market to develop marketing campaigns and determines advertisement to
insure visibility of the restaurant.
 Manages marketing strategies, volume forecasts and vendor relationships.
 Researches, analyzes and solves practical problems.

2.  Ensures teams are provided current data regarding sales, business changes, events and
promotions.
 Knowledge of employment laws, workers compensation, Family and Medical Leave Act,
Occupational Safety and Health Act and other related government and state requirements.
Food/Equipment/Customer Service:
 Maintains food and equipment inventories and maintains records.
 Investigates and resolves food quality and service complaints ensuring customer satisfaction.
 Creates new business through community involvement and active public relations.
 Analyzes different techniques to maintain spending on goods and waste of food.
 Prepares reports of findings, makes recommendations and creates tools that bring in positive
results. Communicates results to the staff.
Supervising/Training:
 Recruits, hires, supervises, schedules and motivates a cross functional team of 45-50
employees.
 Prepares and conducts training workshops to motivate employees to perform at their
maximum potential to enhance customer service and increases profits.
 Improves productivity and morale by initiating systems for accountability.
 Maintains positivity and drive for new products, services, and changes within the company.
 Ability to lead cross-functional teams during each shift
 Supervises, delegates work and provides employees with job expectations/criteria.
 Updates human resource information for team members.
Oral/Written Communication:
 Works and communicated with staff and management in a manner that inspired respect and
confidence.
 Ability to develop and conduct training in a classroom environment.
 Maintains effective communication between staff and customers both verbally and in writing.
08/2006 – 01/2008 Customer Service Representative, E-Loan, Pleasanton, CA
 Answered questions and assisted customers regarding loans and transactions.
 Interviewed loan applicants in order to obtain personal and financial data; and assisted
them in completing applications.
 Prepared and typed loan applications, closing documents, legal documents, letters,
forms, government notices and checks.
 Recorded applications for loan and credit, loan information and disbursements of
funds.
 Submitted loan applications with recommendation for underwriting approval.

3. Special Skills:
 Great organizational skills to meet or exceed production goals.
 Analytic skills with strategic thinking.
 Able to work both as a team player and independently and perform multi-tasks.
 Ability to analyze and resolve problems.
 Excellent time management skills.
 Ability to coordinate projects and work assignments.
 Ability to conduct training in a classroom environment.
 Self-motivated, self-starter ready to achieve and accomplishment my next goals.
Computer Skills and Software Programs:
 Microsoft Office Programs: Word, Excel, Power Point and Outlook
 AS400