1. DONNA GARNER
3355 George Busby Parkway, Kennesaw 30144• Mobile (706) 371-8115
Donna.garner@shos.com
SUMMARY______________________________________________________________________
Versatile, professional manager, adept in running all aspects of multiple Million dollar stores. Extensive experience in sales, service,
problem solving, training, and management. Driven Transition Store Manager with demonstrated skills in improving store operations,
increasing sales, and the retention of trained staff. Strong interpersonal and multi – tasking skills.
HIGHLIGHTS____________________________________________________________________
Exceptional Leader Retail Inventory Management
Outstanding Communications Skills Training & Development
Team-Oriented Retail Store Management
Conflict Resolution Skills Results-Oriented
Operations Management
WORK EXPERIENCE __
Sears Hometown & Outlet Stores 2010 - Present
Transition Store Manager United States
Successfully managed the activities of up to (5) five stores in multiple locations. Improved service quality and increased sales by
developing a strong knowledge of all aspects of running a successful transition store. Owned team productivity metrics and effectively
communicated with team members to maintain clearly defined expectations. Operation management of inventory control, receiving, and
all aspects of running a successful retail store. Interviewed, hired and trained new on-site store managers. Routinely prepared and
evaluated CRM reports to identify problems and areas for improvement.
2008 - 2010
Sears Hometown & Outlet Store Toccoa, GA
Store Manager
Grew store revenue by 20.6% in a repressed economy while exceeding all other measurements for a successful store operations. Won
award for most increased revenue in the southeast district from 2009-2010. Coached employees to exceed store metrics. Managed daily
operations of a Sears’s dealer store. Annual sales of one and one half million dollars ($1.5 M).
North Georgia Technical College 2007 - 2008
Adjunct Marketing Instructor Toccoa, GA
Responsible for Computer-Based Training (CBT) of the Microsoft Office suite to allow students to practice skills using simulated business
situations. Facilitated career-oriented education by teaching applied real-world, industry current programs.
RE/MAX 2002 - 2008
Realtor Lavonia, GA
Responsible for the sales and marketing of residential housing. Effective sales, negotiating, and closing skills. Million dollar producer five
consecutive years in a row.
MCI WORLDCOM 1989-2002
Management Atlanta, GA
Increasingly responsible positions and promotions in Strategic Sales, Marketing, Training, Client Relations and Management
represented by the following assignments.
- Strategic Account Sales 2001-2002
Provided resources to assist sale reps to successfully drive revenue. This included market research, competitive pricing, identifying new
and key contacts, and a plan to help close the sale.
• Researched target accounts, identified contacts, created solutions and developed strategic plans for sales
representatives penetrate a new account.
• Representation of a coach and trainer to facilitate increase in revenue
- Sales Program Manager 2000-2001
Acted as a liaison between all the departments in the conferencing channels. Created programs to promote teamwork between sales
representatives and internal organizations. Trained and motivated Sales Representatives on applications and resources in the company
to meet revenue goals. Hosted and conducted educational forums and training programs to facilitate revenue growth. Identified non-
revenue producing concerns and presented solutions to key executives.
• Improved communications between the sales force and billing group that reduced turnaround time while

2. improving productivity and revenues.
- Marketing Communication Manager 1998-2000
Developed targeted product and program launches for field applications using a variety of mediums to impact revenues and daily sales
activity. Delivered, maintained and updated field information. Served as a liaison between the marketing communication channel and
product program managers.
• Streamlined process between product and communications managers to ensure adherence to guidelines,
layouts and timelines.
• Provided strategic advice/guidance to product managers on best communication vehicles to meet their target
audiences.
- Manager Operations & Finance 1997-1998
Managed personnel who provided logistical support for over 5000 students. Built relationships with various departments in an effort to
improve turn-around time, service and accuracy of payments. Streamlined and produced accurate reporting while redesigning a home
page to improve user friendliness. Increased morale, customer satisfaction and created a win-win environment by increasing
accountability, reducing error, streamlining resources, allocating equal financial funding and building relationships.
• Analyzed full labor costs and benefits and recommended solutions that resulted in a department savings of
$10,000 per year.
• Redefined objectives and job descriptions to define expectations, accountability and performance that
increased morale and provided accurate evaluations.
- National Sales and Service Trainer 1995-1997
Motivated and inspired the new hire sales force through the delivery of sales training. Training ranged from computer based training, to
selling skills and negotiating skills. It incorporated actual role playing by video tape, product training and measured the success of the
program. This was a two week all encompassing training session for new employees.
• Developed relationships with internal organizations to improve marketing, training and communications.
• Managed classroom dynamics to ensure a successful delivery of content.
- National Account Support Manager 1989-1995
Managed and supported an account base of up to $1.5 million in monthly revenue. Achieved over 100% monthly growth in revenue
throughout career. Responsible for growth and retention through proactive service reviews that identified new applications and better
business solutions. Relationship building and up-selling of new products. Coordinated and implemented major networks. Managed
credits, receivables, reporting, identified and resolved customer issues through conflict management.
EDUCATION _____ _
North Georgia College, Dahlonega, Georgia
Bachelor of Science in Industrial Psychology 1988
Certified Customer Service Specialist
Microsoft Office Certified
Training provided by MCI WorldCom and North Georgia Technical College:
Negotiating for Success, Dimensions of Professional Selling, Interpersonal Communications, Making Appointments Count,
Proactive Customer Service, Seven Habits of Highly Effective People, Time Management, Stress Management, Managing your
Performance, Leadership skills, Presentation Skills. Large Account Selling, Network Implementation, Billing Solutions, Major
Account Management