A set of slides that can be used alongside the Facilitator Guide to train practitioners in key Facilitation Skills and Attitudes. The Facilitator Guide can be found at http://www.slideshare.net/pmsd-map/step0training-guide

1. TRAINING MATERIALS
Facilitation Skills & Attitudes
Purpose:
Participants are more confident and competent in using
a variety of facilitation skills, enabling them to put the
tools and principles of PMSD into practice.
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2. PMSD Evolution
Objective per Phase Market Actors Market Facilitator
Phase 1 - Preparation
& Relationship Building
Adapted from a diagram by Bernet, Devaux, Ortiz and Thiele, (2005) http://
portals.wi.wur.nl/files/docs/ppme/MarticipatoryMarketChainApproach.pdf
- get to know the market system Interest Taking a lead
and the actors. Start building
relationships between actors.
Phase 2 – Trust Building
Market actors identify opportunities Trust Facilitation
and constraints
Phase 3 - Collaboration
Implementing joint action plans: Collaboration Backstopping
 New linkages
 Sustainable services
 Advocacy
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3. Three Principles of PMSD
 Systemic Thinking
 Participation
 Facilitation
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4. 5 Key Skills of a Market Facilitator
1. Communication
2. Relationship building
3. Facilitating Negotiation
4. Systems thinking
5. Group facilitation
Inspired by EWB Canada [http://untappedmarkets.ca/files/2011/06/Market-Facilitation-Roles-and-Capacities-Guide.pdf]
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5. Module Agenda
 Intro
 How good is our communication?
 Facilitating negotiation
 Understanding the principles of systems
 Roles of the Facilitator
 Managing group dynamics
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6. Interest-based negotiation
 Build trust through mutual
understanding and meaningful
communication
 Focus on revealing
underlying interests rather
than positions
 Widen the options for a
solution through the creativity
and lateral thinking that
comes from joint problem
solving
 Reach agreement that © The Partnering Initiative / International Business
satisfies interests and adds Leaders Forum
value for all parties.
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7. Roles of the Facilitator
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8. Group Dynamics Discussion
 What could be the underlying cause/reason?
 What can you do in preparation?
 What can you do in the moment?
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9. Feedback
 Aim for mastery; this can only be achieved by:
 Experience – different groups, dynamics,
situations, processes, content – every
experience, good or bad, will build your skills
 Feedback – from a variety of sources, both
positive and critical (but always constructive) –
will help you to improve
 Reflection – what do I think about that
feedback? What was my experience? What
worked well? what would I do differently?
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10. Further reading and development
 ‘Market Facilitation - Good, Bad and Ugly’
 ‘Being a Market Facilitator’
 (includes a self-assessment)
 The Roadmap!
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