This document provides guidance on effective facilitation. It defines facilitation as making things easier and assisting to allow progress, rather than forcing progress. Good facilitators can interpret difficulties, resolve conflicts, and develop new practices. When facilitating groups, disparate views can be considered to arrive at a mutually agreed outcome. Facilitators act as translators to help others understand differing perspectives. The roles of a facilitator include being a knowledge expert, instructor, entertainer, coordinator, technician, motivator, and questioner. Effective facilitation uses multiple mediums, starts by building trust, listens carefully to capture all perspectives, and closes by reviewing content and thanking participants.

1. FACILITATION PRESENTATION John T. Beaver, MBA

2. FACILITATION Definition - To make things easier, to smooth the progress of and to assist in making things happen. Facilitation is not about forcibly moving things forward. Facilitation is about allowing and creating an environment where things can move forward.

3. Presentation or Facilitation?

4. Good facilitators see and hear not only the obvious, but are tuned in to what else might be going on that isn't quite so apparent. They are skilled in interpreting the difficulties, resolving conflict, cutting through time wasting and diversionary tactics, and develop new practices that will work.

5. Presentation Facilitation

6. Whenever groups of people get together, two things are usually true: Everyone sees the world differently, no matter how similar their points of view may be. Everyone thinks their view is the right one.

7. What is the outcome of facilitation ? When there is a spirit of cooperation and a willingness to arrive at a mutually agreed outcome, disparate points of view can work together, and people go away satisfied that their point of view has been taken into consideration and utilized in some way.

8. Sometimes a facilitator acts as a translator. Not only reflecting back what they've heard, but also interpreting it in a way that other people can understand. A good facilitator gets practiced in understanding the differing nuances, jargon and meanings in what various people are saying and being able to explain that difference to others. A useful phrase is "So what you're saying is…."

9. Roles of a Facilitator • Knowledge Expert • Instructor • Entertainer • Coordinator • Technician • Motivator • Questioner • Moderator

10. The Presentation that is Facilitated • Create with your objectives in mind • Remember it is the process that matters • Use multiple mediums Flip charts White Boards PowerPoint Demonstrations •“ So what?”-factor

11. Start HERE HOW it’s done: The model forms a wheel. You start at the Bottom (the trust building phase) You start with the question that brings the group together, and ask them, “ So what’s the Solution?” The Facilitator must listen carefully and capture EVERYTHING.

12. Opening a Session Only one chance to make a first impression! Law of Primacy : People remember most what they hear first Welcome attendees Introduce the topics/agenda Show your enthusiasm/passion for subject matter Attendees remember most the first 10 minutes and the last 10 minutes of a presentation

13. Getting Participation • Smile and nod • Show genuine interest in your audience • Listen, Listen, Listen • Pause • Make eye contact • Ask questions and ask for personal examples • Solicit feedback and thoughts on a topic 45 minutes maximum time sitting 90 minutes maximum between breaks

14. Asking Questions Ask open ended questions Ask follow-up questions Include wait time Do not answer your own question Design time for questions, not just at the end

15. Answering Questions Repeat the question for clarification Answer concisely Make eye contact with the questioner and the audience Verify that you have answered the question

16. Practice - Energizing Delivery Physical Body Language Eye Contact Facial expression Use of Space Can Everyone See You? Movement / gestures

17. Energizing Delivery - Tips Stay Focused On The Customer Be Enthusiastic Use Conversational Style Use Notes As Needed Adapt to Situation

18. Plan to connect with your audience and keep them engaged throughout your presentation. Prepare using a framework that allows you to make powerful, customer focused presentations every time. Present so that your audience retains the information and moves the sale forward.

19. Importance of Closing • The last impression of the class is long-lasting • Law of Recency : People remember best what they hear last. Review the content Answer questions and items left on “Parking Lot” • Again, attendees remember most the first 10 minutes and the last 10 minutes of a presentation • Smile and Thank them for coming!