The document outlines essential facilitation skills necessary for effectively guiding a group discussion, including preparation, active listening, and empathy. It distinguishes between the roles of a facilitator and a presenter, emphasizing that facilitators promote group engagement and process improvement, while presenters deliver prepared content. Key facilitator roles include motivator, guide, bridge builder, and taskmaster, with a focus on maintaining meeting structure and participant involvement.

1. Facilitation Skills
Presented by: Rutuja Doble
Version 1.0
Date: 03-12-2021

2. Objectives
At the end of the session you be able to:
• Describe facilitation
• Know the role of facilitator
• Essential Facilitator's skills
• Difference between presenting and facilitating

3. Essential Facilitator's skills
Preparing a meeting
• Ask the right questions
• Design the process
• Agenda planning
• Communicate with stakeholders
• Organise and manage
Running a Meeting
• Communicate clear instruction
• Empathy
• Active listening
• Use verbal facilitation skills
• Manage timings
• Stay neutral
• Record outcomes

4. Facilitation
Facilitation is a technique used by trainers to help learners acquire,
retain, and apply knowledge and skills.
Participants are introduced to content and then ask questions while the
trainer fosters the discussion, takes steps to enhance the experience for
the learners, and gives suggestions.
Facilitation skills are the abilities you use to provide opportunities
and resources to a group of people that enable them to make
progress and succeed.
Examples include: being prepared, setting guidelines, being flexible,
active listening and managing time.

5. Role of a facilitator
We have identified four distinct roles that a facilitator is likely to play during a session.
Facilitator
Motivator
Guide
Bridge
builder
Taskmaster
From the rousing opening statement to the
closing words of cheer, you ignite a fire within
the group, establish momentum, and keep the
pace.
You know the steps of the process the group
will execute from beginning to end and
carefully guide the participants through each
step in turn.
You know the steps of the process the group
will execute from beginning to end and
carefully guide the participants through each
step in turn.
Responsible for keeping the session on track. This entails
tactfully cutting short irrelevant discussions, preventing
detours, and maintaining a consistent level of detail
throughout the session.

6. Difference between
Presenter and facilitator
Presenting Facilitation
• Participants are present to received prepared
remarks
• Participants are present as member of team
and recommend new ideas and improvement
• Objectives are based on what to
communicate
• Objectives are based on process of
improvement
• Presenter's outline structure as a logical
presentation
• An agenda is used to structure the meeting
for effectiveness
• Presenter primarily answer rather ask
question
• Questions are used to develop individual
involvement in the group
• Data, charts, graphs • Use tool for problem solving
• One way presentation • Facilitator manages the meeting structure,
not content

7. Thank you