Design thinking a more insightful approach to problem-solvingrobgirvan
This document provides an overview of design thinking and its value as an approach to problem solving. It discusses what design thinking is, the key phases of the design thinking process which include exploring the problem space and solution space through divergence and convergence. The value of design thinking is that it helps create new user experiences for products, services, and policies by considering business viability, customer desirability, and technological feasibility. Sample design challenges and an agenda for a design thinking workshop are also presented.