This document outlines the syllabus and topics for a course on management and leadership taught by Dr. Hatem el Bitar. The course will cover the differences between management and leadership, functions of management including planning and organizing, management roles, theories of management skills, traditional management styles, the focus of management versus the vision of leadership, what leadership is today compared to the past, leadership theories, and an interview with Tom Segesta from the Four Seasons Hotel for next week's class.

1. Management & Leadership
By dr Hatem el Bitar

2. Guidelines & Syllabus
 Welcome
 Biography
 Course Guidelines
 Reading Assignments
 Class Assignments
 Final Exam
 Attendance & Participation
 Office Hours
 Evaluation System
 Academic Honesty
 Syllabus
 Student Profiles
 Resumes
 Contact Information
 Questions

3. Leadership vs. Management
 What is management?
 What is leadership?
 What has effected the nature of management
and leadership?
 Focus will be on leadership
 Your success as both a manager and leader will
depend upon your willingness and ability to
change

4. Functions of Management
 Planning
 Organizing
 Coordinating
 Staffing
 Directing
 Controlling
 Why does the gap exist between these functions
and actual behavior of managers?

5. Management Roles
 Interpersonal
 figurehead, leader, liaison
 Informational
 monitor, disseminator, spokesperson
 Decisional
 Entrepreneur, disturbance handler, resource allocator,
negotiator

6. Theory of Management Skills
 Technical
 Human Relations
 Conceptual
 Which is more important?

7. Traditional Management Styles
 Autocratic
 Bureaucratic
 Democratic
 Which styles are best and when?

8. Focus vs. Vision
Focus of Management
 Do things right
 Direct operations
 Enforce policies and rules
 Design procedures and
tasks
 Control results
 Foster stability
Vision of Leadership
 Do the right things
 Monitor guest
expectations
 Communicate vision and
values
 Manage systems and
procedures
 Support people
 Engage in continuous
improvement

9. What Is Leadership Today?
Then
 Commerce
 Work
 Answers
 High-tech
 Directives
 Rationalism
 Serious
 Independent
 Exclusive
 Return-on-investment
Now
 Compassion
 Balance life and work
 Questions
 High-touch
 Participation
 Spirituality
 Fun
 Interdependence
 Inclusive
 Human worth

10. …and still there’s more!
Then
 Directives
 Homeostasis
 Company goals
 Conventional
 Speaks
 Objective
 Colloquial
Now
 Conversations
 Ambiguity
 Self-knowledge
 Unconventional
 Listens
 Relational
 Global

11. Leadership Theories
 Personality-based
 Situational
 Transactional
 Transformational

12. Next Week
 Chapter 1: The Changing Nature of Leadership
and Management
 Tom Segesta – Four Seasons Hotel