Systems of health care service delivery and methods of quality assurance vary throughout the world. Proposals for quality improvement should include accreditation, licensure, and certification to comprehensively maintain and improve quality, ensure public safety, and establish entry requirements for health care professionals and organizations. Quality in health care means doing the right thing at the right time in the right way for the right person to achieve the best possible results.

1. https://www.youtube.com/watch?v=Iq
nigADvZrM

2.  Means doing the right thing
 At the right time (when)
 In the right way (what)
 For the right person (to whom)
 Having the best possible results (why)
 Although we would like to think that every
health plan, doctor, hospital, and other provider
gives high-quality care, this is not always so.
Quality varies, for many reasons.

3.  Quality Control (QC)
 Quality Assurance (QA)
 Continuous Quality Improvement (CQI)
 Total Quality Management (TQM)

5.  Technical competence
 Access to service
 Effectiveness
 Efficiency
 Amenities
 Interpersonal relations
 Continuity
 Safety

6.  Safe
 Avoiding injuries to patients from the care that is intended to
help them.
 Effective
 Providing services based on scientific knowledge to all who
could benefit and refraining from providing services to those
not likely to benefit (avoiding underuse and overuse)
 Patient-centered
 providing care that is respectful of and responsive to
individual patient preferences, needs and values and
ensuring that patients values guide all clinical decisions.

7.  Timely
 Reducing waits and sometimes harmful delays for both those who
receive and those who give care.
 Efficient
 Avoiding waste, including waste of equipment, supplies, ideas and
energy.
 Equitable
 Providing care that does not vary in quality because of personal
characteristics such as gender, ethnicity, geographic location, and
socio-economic status.

8.  Identifying health care quality indicators
 systems for allowing patients to provide
information into their medical records
 Systems for better allowing patients to
request their medical records
 Standard algorithm for measuring quality
 Standard system for reporting results

9.  Development of public domain tool kits for use by:
 physicians
 Administrators
 Patient groups who want to participate in assessing and
improving quality
 There should be a computer-based decision system
which prompts physicians to ask patients
standardized questions to decide whether to do a
procedure, and this process should generate
efficacy data

10.  Maintain quality
 Improve quality
 Ensure public safety
 Establish entry level requirements and legal
recognition
 Verify that design or maintenance
specifications are met

11.  Document special capability as an organization or
health care professional
 Risk management
 Implementation of new delivery settings
 Address national public health issues
 Allocation of limited resources
 Create centers of excellence
 Formation of new systems or networks of services

12. BENEFITS
OF
ACCREDITATION

13.  Continuity of care & Safe transport
 Pain management & Focus on patient safety
 Patient satisfaction is evaluated
 Rights are respected and protected
 Access to a quality focused organization
 Credentialed and privileged medical staff
 High quality of care
 Understandable education and
communication

14.  Improves professional staff development
 Provides education on consensus standards
 Provides leadership for quality improvement
within medicine and nursing
 Increases satisfaction with continuous
learning, good working environment,
leadership and ownership

15.  Improves care
 Stimulates continuous improvement
 Demonstrates commitment to quality care
 Raises community confidence
 Opportunity to benchmark with the best

16.  Quality revolution
 Disaster preparedness
 Epidemics
 Access to comparative database

17.  http://www.khaleejtimes.com/kt-article-
display-
1.asp?xfile=data/nationhealth/2014/June/na
tionhealth_June27.xml&section=nationhealth

18.  Systems of health care service delivery, political
processes of:
 Health care reform and methods of quality assurance vary
through out the world.
 Proposals for quality improvement should be comprehensive
to include:
 Accreditation
 Licensure
 Certification.

19.  Association, W. H. (2015). What is Quality in Health Care? Retrieved 3 2, 2015, from myschospital.org:
http://www.myschospital.org/WhatQualityHealthCare.aspx
 David B. Nash, M. J. ((2012)). Health Care Quality: The Clinician's Primer. American : American College of
Physician Executives .
 Elizabeth R. Ransom, M. S. (2015). The Healthcare Quality Book: Vision, Strategy, and Tools, . Health
Administration Press; 2 edition .
 Joshi, M. (2014). journal. healthcare quality.
 organization, w. h. (2006). quality of care. Retrieved 3 2, 2015, from www.who.int:
http://www.who.int/management/quality/assurance/QualityCare_B.Def.pdf
 Press, I. S. (2015). International Journal for Quality in Health Care. Quality in Health Care.
 Robert C. Lloyd, P. a. (2001). Measuring Quality Improvement in Healthcare. USA: Barry S. Bader.
 Wam. (2014). UAE quality of healthcare services. UAE to take all efforts to improve quality of healthcare
services, p.3.

20.  Mariam Al Dosari(H00205468)
 Maha Al Hosani(H00205394)
 Dr. Ahmaed Sharafeldin
 HCL-4303 (23602) 04B7HCL21