The document discusses quality assurance in healthcare organizations. It defines quality assurance as the degree of excellence and formal guarantee of quality in an organization's services. Quality assurance aims to evaluate and improve the quality of nursing care delivered through processes like concurrent patient care audits, retrospective reviews, and peer review. It promotes collaboration between healthcare professionals and focuses on improving critical factors, documentation, monitoring nursing processes, and utilizing feedback and data analysis to enhance outcomes.

1. Megan Jayle Carreon

2. “For an organization to be truly
effective, each part must
properly work together because
each part, each activity, each
person in the organization affects
each other.”

3. QUALITY ASSURANCE
Quality
- Degree of excellence and assurance
- Formal guarantee of a degree of
excellence
- Gives people with different functions in
the organization a common language for
improvement
- Exists to the degree that service is
efficient, well-executed, effective,
appropriate and meets costumer’s
satisfaction.

4. QUALITY ASSURANCE
Assurance
- Achieving a sense of
accomplishment
- Implies a guarantee of
excellence

5. QUALITY ASSURANCE
- Process of evaluation that is applied
to the health care system and the
provision of health care services by
health workers
- Promotes collegial and sharing
relationships among workers instead
of a feeling of threat when observed
and evaluated.

6. Primary purpose is to measure and
improve the quality of nursing
delivered in the agency

7. Quality of care
- Degree to which health services for
individuals and population increase
the likelihood of desired health
outcomes and are consistent with
current professional knowledge.

8. Quality of care
- The balance of benefits and harm to
a client, of effectiveness and
efficiency, and appropriateness of
care.

10. 1. All health professionals should
collaborate
2. Coordination
3. Resource expenditures
4. Focus on critical factors
5. Adequate documentation

11. 6. Effective monitoring of the
nursing process
7. Feedback to practitioners is
essential
8. Peer pressure
9. Reorganization
10. Collection and analysis of
data should be utilized

13. 1.Concurrent patient care audits
2.Retrospective patient care
audits
3.Peer review
4.Quality circles

15. Common approaches to
evaluation
Structure approach
Process approach
Outcome approach

16. Structure approach
Includes the physical setting,
instrumentalities and conditions
through which nursing care is
given such as the philosophy
and the objectives, the
building, the organizational
structure, financial resources
and equipment.

17. Process approach
Includes the steps in the
nursing process in
compliance with established
standards of nursing
practice.

18. Outcome approach
Identifies desirable changes in
the patients health status such
as modification of symptoms,
signs, knowledge, attitudes and
satisfaction, skill, level, and
compliance with the regimen.