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taking  social   media   to the  next level Demetrio Maguigad New Media Manager, Community Media Workshop [email_address] @dmaguigad or @npcommunicator www.communitymediaworkshop.org
[object Object]
who’s  in the   room
social media ,   tools   &   tactics
It’s   kind   of  like …
 
creating  a   plan   of  action
developing  a   social media   policy   &   plan online communications strategy
social media   plan
elements of a  social media   plan … audience measurable goals analysis of media landscape desired outcomes – what is to be changed? messaging and framing defined content & conversations tactics resources needed
Goals ,   Audience ,   Messages ,   Tools ,   Outcomes
Goals Inform educate persuade appeal to emotions
Audience impact audience influencers gate keepers opposition
Message consistent flexible timely direct
Outcomes problem internal & external changes position authority
Tools
social media   policy
a  social media   policy  defines and sets guidelines for… who is communicating online what is to be communicated how and where organizational messages are communicated what is NOT to be communicated demonstrating and strengthening the organizational voice, it’s values and over all brand Preventing communications crisis or procedures for handling crisis  much more…
social media   policy   case studies
social media   policy   worksheet exercise
10 min  break
and we are  back
tactics  =   tools   +   time
how do you  fix a broken sink ?
 
Blogs ,   Facebook ,   Twitter ,   Dashboards ,   Youtube  &   Other Tactics
Blogs goals content style & voice build authority
What you should be doing with your  Blog
1. Read other blogs and link 2. Respond to other blogs or comment 3. Create conversations based on four basic goals 4. Be inclusive 5. Share your posts across platforms 6. Be timely and always appropriately tag and categorize your stories
Facebook administration privacy settings community platform push & pull
What you should be doing on  Facebook
1. Allow more then one administrator 2. Open the space to your fans 3. Create unique experiences for your fans 4. Use Facebook Ads & other tools 5. Introduce and provide context to content you share 6. Communicate visually
Twitter Listen & monitor Tweet speaks to all Follow & share Immediate & wide
What you should be doing on  Twitter
1. Create a personable avatar and profile 2. Use hashtags but make them short 3. Search, Listen & Follow 4. Retweet relevant tweets to your followers 5. Always reply to tweets directed to you 6. Create lists
Dashboards Manage social accounts Streamline your communications
What you should be doing on  Dashboards
1. Import Facebook profile and pages, Twitter, Linkedin and other social profiles 2. Launch statuses across platforms 3. Search and save streams 4. Coordinate with other staff 5. Manage your time
Other Tools Youtube E-Mail Print QR Codes Other
listening and monitoring participating in conversations generating buzz creating and sharing  multimedia  content nurturing a community  tools time
push  +   pull   =   control
 
10 min  break
and we are  back
Other Tactics
Listen & Monitoring Understanding your audience Identifying new and emerging audiences Understand trends Keeping informed and educated
Influencing & Authority Quality & quantity of conversations Consistency of conversations Nurturing relationships
Generating Buzz Campaign specific Getting supporters involved Speak to your audiences but target their friends Be visible and lead people to a destination
Nurturing a Community Sustaining buzz Finding a platform and opening communications Listen, respond and engage with the community Allow members to take leadership and initiative
social  media   game !
Rules 1. Each group will receive one set of social media cards that have a specific credit. 2. Each group will then be given an Objective Card. Your goals is to choose the most appropriate tools to achieve your objectives but you can not exceed a total of 10 credits. 3. You will then be given a Situation Card which will allow you more credits to use or will take away from your total credits. 4. You will need to strategize accordingly and then present your strategy to the group.
Q  +   A
taking  social   media   to the  next level Demetrio Maguigad New Media Manager, Community Media Workshop [email_address] @dmaguigad or @npcommunicator www.communitymediaworkshop.org

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Social media-presentation-crossroads

  • 1. taking social media to the next level Demetrio Maguigad New Media Manager, Community Media Workshop [email_address] @dmaguigad or @npcommunicator www.communitymediaworkshop.org
  • 2.
  • 3. who’s in the room
  • 4. social media , tools & tactics
  • 5. It’s kind of like …
  • 6.  
  • 7. creating a plan of action
  • 8. developing a social media policy & plan online communications strategy
  • 10. elements of a social media plan … audience measurable goals analysis of media landscape desired outcomes – what is to be changed? messaging and framing defined content & conversations tactics resources needed
  • 11. Goals , Audience , Messages , Tools , Outcomes
  • 12. Goals Inform educate persuade appeal to emotions
  • 13. Audience impact audience influencers gate keepers opposition
  • 15. Outcomes problem internal & external changes position authority
  • 16. Tools
  • 17. social media policy
  • 18. a social media policy defines and sets guidelines for… who is communicating online what is to be communicated how and where organizational messages are communicated what is NOT to be communicated demonstrating and strengthening the organizational voice, it’s values and over all brand Preventing communications crisis or procedures for handling crisis much more…
  • 19. social media policy case studies
  • 20. social media policy worksheet exercise
  • 21. 10 min break
  • 22. and we are back
  • 23. tactics = tools + time
  • 24. how do you fix a broken sink ?
  • 25.  
  • 26. Blogs , Facebook , Twitter , Dashboards , Youtube & Other Tactics
  • 27. Blogs goals content style & voice build authority
  • 28. What you should be doing with your Blog
  • 29. 1. Read other blogs and link 2. Respond to other blogs or comment 3. Create conversations based on four basic goals 4. Be inclusive 5. Share your posts across platforms 6. Be timely and always appropriately tag and categorize your stories
  • 30. Facebook administration privacy settings community platform push & pull
  • 31. What you should be doing on Facebook
  • 32. 1. Allow more then one administrator 2. Open the space to your fans 3. Create unique experiences for your fans 4. Use Facebook Ads & other tools 5. Introduce and provide context to content you share 6. Communicate visually
  • 33. Twitter Listen & monitor Tweet speaks to all Follow & share Immediate & wide
  • 34. What you should be doing on Twitter
  • 35. 1. Create a personable avatar and profile 2. Use hashtags but make them short 3. Search, Listen & Follow 4. Retweet relevant tweets to your followers 5. Always reply to tweets directed to you 6. Create lists
  • 36. Dashboards Manage social accounts Streamline your communications
  • 37. What you should be doing on Dashboards
  • 38. 1. Import Facebook profile and pages, Twitter, Linkedin and other social profiles 2. Launch statuses across platforms 3. Search and save streams 4. Coordinate with other staff 5. Manage your time
  • 39. Other Tools Youtube E-Mail Print QR Codes Other
  • 40. listening and monitoring participating in conversations generating buzz creating and sharing multimedia content nurturing a community tools time
  • 41. push + pull = control
  • 42.  
  • 43. 10 min break
  • 44. and we are back
  • 46. Listen & Monitoring Understanding your audience Identifying new and emerging audiences Understand trends Keeping informed and educated
  • 47. Influencing & Authority Quality & quantity of conversations Consistency of conversations Nurturing relationships
  • 48. Generating Buzz Campaign specific Getting supporters involved Speak to your audiences but target their friends Be visible and lead people to a destination
  • 49. Nurturing a Community Sustaining buzz Finding a platform and opening communications Listen, respond and engage with the community Allow members to take leadership and initiative
  • 50. social media game !
  • 51. Rules 1. Each group will receive one set of social media cards that have a specific credit. 2. Each group will then be given an Objective Card. Your goals is to choose the most appropriate tools to achieve your objectives but you can not exceed a total of 10 credits. 3. You will then be given a Situation Card which will allow you more credits to use or will take away from your total credits. 4. You will need to strategize accordingly and then present your strategy to the group.
  • 52. Q + A
  • 53. taking social media to the next level Demetrio Maguigad New Media Manager, Community Media Workshop [email_address] @dmaguigad or @npcommunicator www.communitymediaworkshop.org

Editor's Notes

  1. Introduction Demetrio Maguigad
  2. Who is CMW? Who we are What we do
  3. Discuss what will be covered: Gaining a perspective of the social web Developing a social media policy Developing a social media strategy Understanding tools and tactics Search engine optimization Then discuss what they would like to learn or focus on
  4. Preparing for the dance Understanding the dynamics of the dance Niche groups Listening and engagement
  5. Creating an online communications strategy by developing a social media policy and plan of action Example of problem and developing strategy: Strategy Center LA
  6. RAZORFISH Coca-Cola
  7. Exercise using the Social Media Policy Worksheet Have a few people read their policy Show them the Social Media Policy Generator
  8. Managing the day to day Social media is not free – you need to invest time to be successful
  9. Identify the problem first, develop a plan and then acquire the appropriate tools
  10. Don’t go to the hardware store first – ending up spending unnecessary time acquiring the wrong or inefficient tools
  11. Tactics encompass the learning and use of tools and providing the time to reach the goals.
  12. Measuring landing pages
  13. Introduction Demetrio Maguigad