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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Innovation Delivered
1
Что нового было в Siebel в 2013 году
Краткий обзор
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Siebel Innovation Pack 2013
CX Integration
Integrated Knowledge Integrated Social Integrated Commerce
2
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted3
Connecting Siebel Service with Social
Engagement and Monitoring
Enable Customer Care Managers to listen to
social conversations, and respond and act
promptly by
– Creating Service Request to Resolve
Customer Issues
– Engage with Customers Directly in Social
Media
– Create a Community of Brand Advocates
To maximize affinity, loyalty and revenue
and the effectiveness of overall customer
care initiative
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted4
Connecting Siebel Service with Social
Engagement and Monitoring
Enable Marketers to execute closed-loop,
cross-channel marketing campaigns with
integrated social media to:
– Engage with prospects on social networks
– Capture response/leads based on their
social interactions and
– Build and leverage rich customer view with
integrated social insights
To maximize reach, relevance and revenue,
and overall marketing effectiveness
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 5
Siebel Open UI
Transform Your User Experience
Mobile
Social
In Store Contact
Center Field Service
Direct Sales
Channel SalesWeb
Siebel CRM
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Siebel Innovation Pack 2013
Omni-Channel
Customer 360 and Billing
Insight
Redesigned Partner Portal Connected and
Disconnected Mobile
6
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
China Telecom
• 20M subscribers
• Improve # of clicks by 64%
• Improve AHT by 66%
• B2B Account Managers;
then direct and indirect
sales
8
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Agility
9
3 Collect
Victim
Details
Download
Install &
Patching
Monitoring and
Diagnostics
Application
Rollout-
Deployment
Uptake
Innovation
Content and
Test
Customer
Business
Updates
Manage business-user
requirements through Run-
time configuration
Pick new Siebel versions with lower costs
using IRM (Incremental Repository Merge)
Reduce Initial Install size and
time by 50%
Clone and patch production
enterprises using final UAT
environment
Track end user transactions from
application to database
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Customer Business Updates
10
Single click button to change rendering at runtime
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Agility
• Use IRM wizard process flow for
uptake of Innovation Pack
content
• Automatic detection of
customers existing version and
decision whether to do IRM or
normal upgrades.
• Ability to distinguish critical
conflicts from informational ones
11
Incremental Repository Merge
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Взгляд в будущее
А ждёт многое, вот самое вкусное из планов
2014:
• Отказаться от SRF – все настройки в базе,
обновления структуры и экранов runtime
• Улучшение эргономики – потрясающие
механизмы навигации внутри системы
(Navigation Pattern)
• Интерактивный саммари по клиенту
• Обновлённый мобильный клиент
Oracle Confidential – Internal/Restricted/Highly Restricted12
Что ждёт впереди?

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Что нового появилось в Siebel в 2013 году

  • 1. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Innovation Delivered 1 Что нового было в Siebel в 2013 году Краткий обзор
  • 2. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Siebel Innovation Pack 2013 CX Integration Integrated Knowledge Integrated Social Integrated Commerce 2
  • 3. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted3 Connecting Siebel Service with Social Engagement and Monitoring Enable Customer Care Managers to listen to social conversations, and respond and act promptly by – Creating Service Request to Resolve Customer Issues – Engage with Customers Directly in Social Media – Create a Community of Brand Advocates To maximize affinity, loyalty and revenue and the effectiveness of overall customer care initiative
  • 4. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted4 Connecting Siebel Service with Social Engagement and Monitoring Enable Marketers to execute closed-loop, cross-channel marketing campaigns with integrated social media to: – Engage with prospects on social networks – Capture response/leads based on their social interactions and – Build and leverage rich customer view with integrated social insights To maximize reach, relevance and revenue, and overall marketing effectiveness
  • 5. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 5 Siebel Open UI Transform Your User Experience Mobile Social In Store Contact Center Field Service Direct Sales Channel SalesWeb Siebel CRM
  • 6. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Siebel Innovation Pack 2013 Omni-Channel Customer 360 and Billing Insight Redesigned Partner Portal Connected and Disconnected Mobile 6
  • 7. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
  • 8. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | China Telecom • 20M subscribers • Improve # of clicks by 64% • Improve AHT by 66% • B2B Account Managers; then direct and indirect sales 8
  • 9. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Business Agility 9 3 Collect Victim Details Download Install & Patching Monitoring and Diagnostics Application Rollout- Deployment Uptake Innovation Content and Test Customer Business Updates Manage business-user requirements through Run- time configuration Pick new Siebel versions with lower costs using IRM (Incremental Repository Merge) Reduce Initial Install size and time by 50% Clone and patch production enterprises using final UAT environment Track end user transactions from application to database
  • 10. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Customer Business Updates 10 Single click button to change rendering at runtime
  • 11. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Business Agility • Use IRM wizard process flow for uptake of Innovation Pack content • Automatic detection of customers existing version and decision whether to do IRM or normal upgrades. • Ability to distinguish critical conflicts from informational ones 11 Incremental Repository Merge
  • 12. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Взгляд в будущее А ждёт многое, вот самое вкусное из планов 2014: • Отказаться от SRF – все настройки в базе, обновления структуры и экранов runtime • Улучшение эргономики – потрясающие механизмы навигации внутри системы (Navigation Pattern) • Интерактивный саммари по клиенту • Обновлённый мобильный клиент Oracle Confidential – Internal/Restricted/Highly Restricted12 Что ждёт впереди?

Editor's Notes

  1. This is a Section Header with Picture slide ideal for including a picture with a brief title and optional subtitle. To customize this slide with your own picture: Right-click the slide area and choose Format Background from the pop-up menu. From the Fill menu, click Picture and texture fill. Under Insert from: click File. Locate your new picture and click Insert.
  2. This is a sample Three Pictures with Captions Layout slide ideal for including three pictures with brief descriptive statements. To Replace the Pictures on this Sample Slide (this applies to all slides in this template that contain replaceable pictures) Select the sample picture and press Delete. Click the icon inside the shape to open the Insert Picture dialog box. Navigate to the location where the picture is stored, select desired picture and click on the Insert button to fit the image proportionally within the shape. Note: Do not right-click the image to change the picture inside the picture placeholder. This will change the frame size of the picture placeholder. Instead, follow the steps outlined above.
  3. This is a sample Three Pictures with Captions Layout slide ideal for including three pictures with brief descriptive statements. To Replace the Pictures on this Sample Slide (this applies to all slides in this template that contain replaceable pictures) Select the sample picture and press Delete. Click the icon inside the shape to open the Insert Picture dialog box. Navigate to the location where the picture is stored, select desired picture and click on the Insert button to fit the image proportionally within the shape. Note: Do not right-click the image to change the picture inside the picture placeholder. This will change the frame size of the picture placeholder. Instead, follow the steps outlined above.