This document discusses how an enterprise content management (ECM) system is vital for a successful Guidewire implementation. It notes that while Guidewire integrators are experienced with Guidewire, they have little expertise with ECM. The document advocates using an ECM expert to help optimize document input streams and ensure a smooth implementation. It presents The Dayhuff Group's Guidewire-FileNet framework, which includes assessments, architecture design, and experienced resources to integrate Guidewire, FileNet, and Thunderhead and manage the ECM transformation process.

1. Leaders in
Enterprise Content Management
Connecting Content | Driving Performance

2. “Lack of attention to the document management process during our Guidewire
implementation caused delays and cost overruns”
Guidewire Program manager, Fortune 500 Insurance Company
•Guidewire is winning!
•They have a great product that is driving a new standard in insurance
•Great at the sale
•Consider ECM an “ancillary” system
•Integrators of Guidewire are very expensive and possess little ECM expertise.

3. WHY IS ECM SO VITAL
To a Guidewire Implementation
Let The Rocket Scientist Launch the Rocket
•Guidewire Integrators are great at installing, configuring
and integrating
•Have little experience with ECM
•More to it than pulling documents from FileNet
•An ECM expert knows how to optimize input streams

4. WHY IS ECM SO VITAL II
• Don’t strap a jet engine to a Pinto
• Evaluate all the options:
o Mobile Access & Input
o Forms Automation and Generation
o One Version of The Truth
o Enhanced Claims Fraud
Investigation
Real
flying
Pinto

5. Guidewire ECM Challange
Risks to project from the changing input streams:
•Your document capture system needs to change
•Lack of attention to use cases
•Delays in processing
•Reduced Productivity in paper chasing
• Sneaker Brigade
•Inefficient capture processes
•Decreased implementation satisfaction
•Higher rate of exception processing
•Lack of trust in the overall solution
•Inaccuracies in processing
SECRET - NOT MUCH HAPPENS IN GUIDEWIRE WITHOUT A
DOCUMENT

6. Guidewire / FileNet Framework
FileNet enhances a Guidewire implementation:
•Seamless automation of multiple document input streams
•Single source of the truth document repository
•Improves seed of transaction
GW/FN

7. Changing Input Streams
Documents
Centralized Document Capture
• New use cases
• New information needed in capture process
• Potential volume increases
• Indexing automation changes
• Upgrade to existing Kofax
• Hardware upgrade on scanners
• Potential new forms development from GW output for auto recognition
• Capture process needs to mature to keep up
• Additional matrix
• Integrated reporting with GW workflows

8. Changing Input Streams-
Customer Correspondence
Thunderhead Correspondence Management
• Identify use cases
• Sync GW data availability with form generation process (round trip)
• Define standards for forms
• Define distribution channels and impact to forms
• Email
• Fax
• Web
• PDF
• Mobile

9. Changing Input Streams-
Desktop Experience
Desktop Interaction
• Use case development
• Document templates
• Indexing data and auto population
• Email input and indexing
• Email attachment-attachments
• Drag and drop management

10. Changing Input Streams-
Other
Mobile and Internet
• Define use cases
• Define security
• Devices supported
• Network/performance
Workflows outside GW workflows needs to be handled
• Adhoc exception processing
• Fraud investigation
• Intradepartmental processing

11. PROVEN MODEL

12. THE FRAMEWORK
The Construction of the Framework encompasses design,
architecture, integration, deployment and training:
•Input Stream Assessment
 Workshops to identify the detailed requirements
•Solution Architecture
 Appropriate sizing of the solution to insure the system can handle the volumes
and complexity.
•Process Transformation
 The Dayhuff Group has 17 years experience transforming redundant,
cumbersome processes

13. THE FRAMEWORK cont’d
• GWFN Gateway*
 We have created a seamless integration that can be configured to communicate
and pass information between all three components: Guidewire, FileNet and
Thunderhead
• ECM Program Management
 Managing the transformation of the ECM process in concert with your Guidewire
solution is essential and requires vast experience. We will guide and mitigate
potential risk by aligning project personnel, providing consistent communication
and utilizing an established project approach

14. GW ECM Deployment Team
Use a project team that has successfully complete the same solution:
•ECM Program Manager
•Solution Architect
•Business Analysts
•FileNet Specialist
•Thunderhead Reports Writer Mentor
•Capture Specialist (design/technical)
PHASE ONE Jan Feb Mar April May June July Aug Sept Oct Nov Dec Jan Feb Mar April May June July Aug Sept Oct Nov Dec
Program Manager
Solutions Architect
Business Analyst
Business Analyst
SR IT Specialist
Capture Specialist
Thunderhead Dev
FN Specialist
FN Specialist

15. The Dayhuff Group has a long history of providing
enterprise content management solutions in a wide
variety of industries.
• Successful business for over 17 years
• IBM Premier Business Partner, Software ValueNet Partner
• IBM Information On Demand 2012 Excellence Award
• Over 200 projects at over 80 companies
• 98% customer satisfaction rating
15
Short-cycle project completion
within real-world budgets.

16. A smooth implementation of Guidewire requires a
successful deployment of a document management
system. The overall Project is dependent upon both
solutions being effective.
The Dayhuff Group Guidewire FileNet Framework will
mitigate risk and reduce cost. More than anything, it
will ensure that the business will get the optimization
and efficiency for which you are investing.
Let’s Get Started

17. Supporting Docs

18. Digital Input Management
IBM Datacap
•Provides option to customize capture
processes to match YOUR needs
•Is used to ingest and identify information from
multiple sources
•Provides consistent way to manage intake
and the communication between Guidewire
and FileNet
•Handles high volume scanning operations
and provides mobile capture capabilities for
agents in the field.
•Standardizes rules for input to assure
information is consistently captured and stored
•Acts as the central hub for rules
•Provides detailed reports to ensure accuracy
Claims and Underwriting are
paper intensive processes…

19. Claims Fraud Investigation
IBM’s Intelligent Investigation
Manager
•IIM is a powerful tool that expands the data
collection of Guidewire to improve the way
fraud is identified and managed
•Coordinates and reports on cases, provides
analysis and visualization
•Enables more efficient and effective
investigations
•Visualization of fraud within structured and
unstructured data across silos
•Augments existing enterprise fraud solutions
with fraud intelligence analysis, content
analytics and thread detection analytics
Guidewire ClaimCenter
transforms the way and
insurance company
manages claims……
But together, IIM and Guidewire
ClaimCenter provide a powerful set of
tools for robust fraud investigation
capabilities to minimize risk and loss.