1. SHUA A. WALLY
4429 Red Eagle Court
Douglasville, GA 30135
shuawally@yahoo.com
(404) 665-6164
Personal Statement
My passion is providing excellent customer service. With energetic and passionate attitude, I seek to give
everyone I come in contact with a positive image of the company I represent.
Summary of Skills
Knowledgeable of Microsoft applications and all office equipment.
Education
Walden University, BS. Human Service 2018
Lifestyle Learning Institute, College Park, GA 30337
Certificate in Apartment Leasing and Marketing-April 2015
Bauder College, Atlanta GA, 30313
Certificate in Medical Assisting-May 2011
Experience
Clinical Administrative Assistant, DaVita Southern Crescent Dialysis, Atlanta, GA August 2015-
Current
Support patients and their families as the “face of the facility. Ensure the timely and accurate completion of
change requisitions, treatment logs, patient charts, invoices and purchase orders. Assist patients with
transportation arrangements and physician appointments.
Maintenance Dispatch, Temporary Apartment Management Inc. Atlanta GA May 2015-August 2015
Work directly with Maintenance Technicians to coordinate day-to-day scheduling within assigned portfolio.
Utilize computer software to dispatch Maintenance Technicians to homes or to relay messages to and from
other associates.
Receive telephone calls requesting emergency or non-emergency maintenance- related services.
Verify and dispatch the appropriate number and level of technicians with regards to service requests.
Track service requests and maintenance work performed in appropriate systems.
Carry out administrative tasks or other duties as assigned.
Leasing Consultant, Allied/Orion, Pines by the Creek Apts., Newnan, GA-May 2015
Filled-in for property manager on a tax credit property. Opened office and handled all resident and applicant
issues or concerns. Organized existing and pending files. Prepared and edited tax credit documents for
compliance approval. Inspected units on property. Followed-up with applicants requesting pertinent
information for final approval. Prepared Tenant Income Certifications and collected rent.
Marketing and Direct Sales Associate, LegalShield-Oklahoma City, OK-May 2014-Current

2. Marketing Prepaid Legal Services to the community by hosting events and facilitating meetings via face- to-
face marketing and social media. Recruited new agents and registered new customers.
Administrative Assistant, Liberty Voice of Holiness-College Park, GA-January 2009-Current
Initiate on-going outreach programs and events on behalf of the church and the community it serves.
Responsible for marketing campaigns, business relations and general clerical tasks for a non-profit
corporation.
Customer Service, Arise Virtual Solutions-Ocoee, FL-April 2012-May 2014
Operated various computer systems, handled customer inquiries by telephone and email.
Quickly and effectively solved customer challenges, maintained quality control, and constantly sought new
ways to improve customer service.
Medical Assistant, Children 1st Pediatrics-Fayetteville, GA-May 2011-April 2012
Greeted patients and vendors, registered patients, scheduled appointments and procedures, answered multi-
line phone system, operated fax and copy equipment, received and posted payments, verified medical
insurance. Triaged patient and performed basic lab procedures.