1. ‍‍Sion Britto
Al Qusais 1 near Al Nahda metro station | +971503554858 | sion.s.britto@gmail.com
Objective
A reliable, committed and articulates Customer service and support professional who is able to
multi-task, handle pressure, work as part of a team and most importantly inspire customers to
make a purchase. Extensive Knowledge dealing in US medical claims and insurance claims
management.
Looking forward to make a significant contribution in an ambitious and exciting organization that
offers a genuine opportunity for progression.
Skills & Abilities
• Customer service and support
• Communication skills
• Identifying sales opportunities
• Client conversion
• Extensive Knowledge of US healthcare
• Handling medical claims
• Highly motivated
Work Experience
CUSTOMER SERVICE -TEAM LEADER | JD INFOLABS SYSTEMS AND SOLUTIONS | MARCH
2013- DECEMBER 2015
Customer service agent with extensive knowledge with the US health care industry and insurance
claims management and office administration. Familiar with ICD 9-10 and CPT codes, Energetic,
outgoing and driven to reach company goals. Dedicated Customer service representative motivated
to maintain client satisfaction and contribute to company success.

2. • Worked with the US providers (Doctors) and customers (Patients) and diligently completed
all assigned tasks, working overtime as needed.
• Responding to customer inquiries regarding their claims, insurance benefits and with
medical records.
• Outbound telephonic follow up of claims with insurances.
• Interacted with clients in the US ensuring reliable and high speed delivery.
• Provided required weekly, monthly and quarterly reports listing figures and client track
records.
• Assisted in managing the company database verified, edited and modified member’s
information.
• Cross- Trained and provided back-up for other service representatives when needed.
• Generated collection and inventory reports in Excel with data from a variety of sources,
maintaining a 100 % accuracy rate.
• Checking Eligibility, Benefits and Analyze explanation of benefits/invoice correspondence
and call insurance for denied claims.
CUSTOMER SERVICE- ASSOCIATE| INVENTURUS KNOWLEDGE SERVICES | MARCH 2012-
FEBRUARY 2013
• Clam submission.
• Working on rejections of claims.
• Validating claim denials.
• Follow up with insurances (out bound).
• Obtaining pre authorizations from hospital to render a service to the customer (patient).
• Verification of member eligibility with the insurances.
• Obtaining feedbacks and working on complaints received by the customers (patient).
SALES EXECUTIVE | REEBOK | AUGUST 2011 – FEBRUARY 2012
Responsible for contributing to the overall performance of the store by driving sales at every
oppurtunity whilst at the same time making sure every customer receives exceptional levels of
service and enjoys their visit to the store.
• Serving customers at the sales counter.
• Offering face to face advice to customers on the products.
Page 2

3. • Maximizing store revenue by suggesting upgrades/ add-ons to customers.
• Processing returns and refunds as required in line with the company procedures.
• Using the stock management system to log, check, locate, and move stock both in and out of
the store.
• Handling customer complaints in a calm manor.
• Managing cash and payment systems in accordance with company procedures and policies.
Academic Qualification
• Bachelors of Computer science, AJ College of Science and Technology
Achievements
• Earned Golden warrior award(Oct 2012, Nov 2012 and Dec 2012), Invy of the month award
(Sep 2012) Certificate of applause award(July 2012)
Personal Details
Sion S. Britto
Address: Al Qusias1, near Al Nahda metro station
M: + 971 503554858
Email: sion.s.britto@gmail.com
DOB: 17-June-1990
Driving license: Yes (Indian)
Nationality: India
Marital status: Married
Visa status: Visit visa valid till 3rd August 16.
Page 3