Troy-ann Freeman provides a resume summarizing her objective of compassionately supervising staff and patients as a leader in a fast-paced hospital setting. She has over 10 years of experience in healthcare administration, including roles as an administrative assistant at several healthcare facilities. Her resume details her education, including a Master's degree in Healthcare Administration, and highlights skills such as patient care, communication, problem solving, and staff management. She currently works as a Provider Audit Analyst at Blue Cross Blue Shield, where she audits claims and assists various departments.

1. Troy-ann Freeman Page 1 of 3
Troy-ann Freeman, M.S.
5836 Heidel Baton Rouge, La 70805
Home: 225-357-5179 Cell 225- 288-4473 Email: Freet780@gmail.com
Objective:
My desire is to compassionately and professionally supervise staff and patients. I aspire to be a hands- on
leader within a fast – paced hospital setting. I am Goal- driven as well as easily adaptable to the
integration of new Healthcare delivery systems and technology.
Core Competencies:
 Patient Access Management
 Decision Making and Problem Solving
Skills
 Clerical (typing, setting appointments,
recording minutes)
 Strong Communication Skills
 Sincere Patient Family Support
 Survey Design and Implementation
 Disease Prevention
 Staff Evaluation
 Conducting In- Service training
 Staff Development
 Marketing
 Compiling Patient Assessments and
Company Reports
 Oral Presentations
 Research Methodology
 Innovative tool Development
EDUCATION
High School Diploma 2002 - 2006
Baton Rouge Magnet High School, Baton Rouge, La – GPA 3.5
Associates Degree in Business Management 2007 - 2009
Baton Rouge Community College, Baton Rouge, La – GPA 3.87
Bachelor of Science Degree in Healthcare Administration 2009- 2011
Nicholls State University, Thibodaux, La GPA 3.5
Master of Science Degree in Healthcare Administration 2011- 2013
University of Louisiana at Lafayette, Lafayette, La – GPA 3.5

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Professional Experience:
**Southern Care Providers:
Administrative Assistant April 08- Nov 2008
Accountable for developing healthy patient meal plans, team building, marketing and
recruiting new patients, and patient care. Clerical: managed revenue cycle activities for
Medicare, Medicaid, and private insurance patients. Conducted recertification, insurance
verification, patient transportation, and program registration.
**Comfort Keepers:
Companion/ Office Assistant June 2009- May 2010
As an Office Assistant I use eloquent communication skills, time management, maintain
clerical duties, regularly informed family members of client’s health status. Budgeting
and ordering supplies, as well as marketing and handling public relations. Interviewing
potential staff and dispersing pay checks.
As a Companion I provided patient care such as assisting with grooming, meal
preparation, shopping services,assisting with medication and recreational activities.
**New Transitions Health Center:
Administrative Assistant Jan 2011- Jan 2012
Clerical, developing Healthy Patient meal plans, team building, Marketing and recruiting
of new patients, and patient care. Project Management and assured that all staff members
were in compliance of state mandated laws within the required time constraints.
Developed an after school program for children with mental disabilities.
**North Point Nursing Home:
Administrative Assistant Aug 2011- Dec 2011
Clerical, developing healthy patient meal plans, team building, Marketing and recruiting
new patients, and patient care. Financial Counseling, Project Management and assured
that all staff members were in compliance of state mandated laws within the required
time constraints.
Dillards :
Sales Manager June 2012- June 2013
Sales, marketing, scheduling, time management, event planning, customer service,
personnel relations, and management of the Bare Minerals counter and inventory,
interviewing, recruiting and training potential new hires. Review operational records and
reports to project sales and determine profitability. Direct and coordinate activities
involving sales of manufactured products and services.
Carmax:
Car Sales April 2014 – Jan 2015
Sales, marketing, public speaking, inventory management, customer relations
such as customer follow up and helping customers make an informed decision
based on their needs and finances. Financial counseling and problem solving on a
daily basis. Compiling weekly reports and analyzing budget projections.
Team Honda of Baton Rouge:
Car Sales Jan 2015- May 2015
Sales, marketing, public speaking, inventory management, customer relations
such as customer follow up and helping customers make an informed decision
based on their needs and finances. Financial counseling and problem solving on a
daily basis. Compiling weekly reports and analyzing budget projections.
** Reference Healthcare related occupations

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Blue Cross Blue Shield:
Provider Audit Analyst February 2016 – Present
Auditing Out of Network Claims on a daily basis from a computer generated reports.
Tracking and Compiling savings for each claim within excelspreadsheets. Daily clerical
duties and assisting various departments with projects.
Professional Development:
Masters in Healthcare Administration
CPR Training
Direct Service Worker Training
Participated in CASA of SoLa Redevelopment Plan
Managing Conflict in the Work Place
Utilizing and Implementing Proactive Measures
Staff Training and Management
References:
Pastor Warren S. Lands 225-505-2034 8 years
Joseph Delpit 225-802-7430 3 years
Theresa Malone 225-761-7293 2 years
Abraham Kollie 225- 931- 2265 26 years
Professor Anthony Zehyou 225- 937- 7477 22 years