Anita B. Spencer has over 18 years of experience in executive administrative support and customer service roles. She has assisted top-level executives and provided administrative support across various industries, including healthcare, staffing, utilities, and direct sales. Spencer is proficient in Microsoft Office, and has experience in customer needs assessments, sales tracking, data entry, bookkeeping, and office administration tasks. She aims to utilize her leadership skills, problem-solving abilities, and attention to detail to continue supporting organizations effectively.

1. Anita B. Spencer
51 North Street, Apt. 2C Bronx, NY 10468, nitabspen@gmail.com, (917) 565-5939
Profile
A dedicated professionalwith 18 years combined experience as an executive administrative assistant and customer service specialist. Demonstrated
administrative support to top-levelexecutives while managing day-to-day front office operations. Exhibited leadership skills, used coaching techniques,
increased revenue, improved performance, improved sales, and promoted growth within organizations. Provided excellent customer service expertise by using
problem solving skills & performing needs assessments using professional & courteous interaction. Self-motivated top-performer and team player.
Experience
Distributor, It Works, New York, NY, April 2016 - Present
Interacts with potenital clients and existing clients by assessing health goals to strategically setup a plan. Assists each client with the registration & selection
process. Tracks customer activity for a 3- month period.
Administrative Support, Manpower, January 2016 - Present
Available to assist with all facets of office admiinstration as needed.
Consultant, Avon Products, New York, NY, June 2000 - Aug 2014
Established new business relationships. Provided one-ton-one needs assesment consultations to assist clients with selections &purchases of accesories. Delivered
merchandise weekly. Performed monetary transactions. Placed follow-up calls to ensure product satisfaction.
Administrative Assistant, SEBCO, Bronx, NY, February 2011 - May 2011
Assisted the Center Director of Father Smith’s Residence with every facet of set-up for the men’s shelter for the up-coming year. Assisted the Center Director,
Head of Nursing, and Head of Maintenance by typing correspondences using Microsoft Word. Created Excel spreadsheets to keep track of each resident’s
progress regarding health screenings and employment search. Recorded weekly meetings, prepared meeting agenda & typed pastminutes for up-comingmeetings.
Assisted each department head by setting up their filing system.
Consultant - Independent Contractor, New York, NY, July 2010 - December 2010
Provided seasonal customer service support as a salesperson. Employed by Just Energy as a consultant to assist clients with choosing energy and gas providers
suitable for their budget. Employed by Luxe Marketing to assist customers with choosing phone, cable, & internet providers. In a door-to-door setting, greeted
potential clients, determined their needs, used handheld tablets to input products selected, communicated with providers by telephone and performed TPV
verification.
Consultant, Allconnect, Atlanta, GA, June 2009 - February 2010
Answered inbound calls professionally and assisted clients with setup of utilities and entertainment services for thehome. Established new business relationships
using interaction and strategic intervention within a call center environment. Exemplified excellent sales strategies by using product knowledge (Verizon,
Comcast, AT&T) to entice customer interest in products and services. Increased revenue & tracked sales to maintain weekly and monthly sales quotas.
Administrative Support, Snelling Personnel, Atlanta, GA, June 2008 - June 2009
Assembled training packets, assisted fleet manager with trailer assignments, assisted dispatcher by relaying travel assignments to drivers. Performed other
administrative duties for clients of Snelling as assigned.
Consultant, Windstream Communication, Leeds, AL, August 2007 - May 2008
Provided one-on-one sales consulting tips to consumers. Strategically advised them regarding home service purchases to supply appropriateentertainment at an
affordable costs to ensure that contractual agreements would be met. Collected bill payments and used accounting skills to balance drawers nightly and weekly.
Maintained weekly quota and aspired toward exceeding goals.
Administrative Support, Manpower, Inc., Birmingham, AL, October 2005 - June 2007
Worked as a central point of contact in thehospital’s security department conducting security checks for new hires. Worked periodically in place of regular staff
members to maintain the flow of operations. Performed secretarial tasks such as collecting personal information, scheduling work hours, setting new hire
appointments, &maintaining office inventory. Provided direct support to theGeneralManager, Group Business Developer, & Maintenance Supervisor. Served
as a liaison between theGroup Business Developer and potentialtenants by performingpre-screenings, collecting booth rent, & ensuring validity of lease licenses.
Updated internal files and databases using Microsoft Word and Excel. Maintained paper filing system.
Administrative, Assistant, Preferred Staffing Services, Metairie, LA, June 1998 to August 2005
Managed front office operations in the Hematology/Oncology Department. Maintained accounting budget standards and expectations by utilizing networking
skills to successfully obtain data for futuredevelopment purposes. Submitted travelexpense records for Department Head and other Subheads of the Accounting
Department. Supported District Sales Manager with inventory and sales projections for bi-weekly reporting. Trained new Sales Associates to utilize sales
techniques, conduct inventory counts, and operatethecash register. Verified profits, completed paperwork, Setup cash tills, and performed bank deposits. Created
work schedules and served as rotating supervisor at The Sheraton Hotel and Wyndham Hotel.
Computer Instructor, Dryades YMCA, New Orleans, LA, January 1997 - March 1998
Employed as a private contractor to provide instructions in the areas of proper office etiquette. Trained students to use Word Perfect, Lotus 123, and database
management software to develop business correspondences and spreadsheets. Supervised students as they performed on-the-job training assignments. Assisted
students with resume writing and interview techniques during the abscence of the Job Developer. Conducted evaluations and reported developments to the
Business Director.
Education

2. Southern University, New Orleans, LA - BS in Computer Information Systems
Skills
Proficient user of Microsoft Office Suite, Safari, Internet Explorer, Typist, Minute Taker, Filer, Copier, 10 Key Calculator & Switchboard operator.