Athena Salisbury is an experienced professional with over 15 years of experience in customer service, administrative, and medical office roles. She has strong communication, organization, and multi-tasking skills. Her background includes roles in registration, scheduling, data entry, and customer service for healthcare organizations, insurance companies, and dental offices. She is proficient in various computer applications and medical terminology.

1. ATHENA N. SALISBURY
4239 Trace Edge Lane
Indianapolis, IN 46254
Cell# 317-250-6282
Email: dlt1459@yahoo.com
PROFESSIONALPROFILE
1 A Team Worker; Works well with others also independently
2 Strong interpersonal skills; possess the ability to work effectively diverse groups
3 Highly organized & resourceful; works well under pressure.
4 Excellent communication capabilities, verbal and written
5 Dependable & responsible; thrive in challenging situations requiring new skills
Areas of Expertise
Multi-tasking Social Skills Computer Applications (IDX/Office Series)
Problem solving Quick study Marketing
Data Entry (40 wpm) Customer Service Verbal Communication
Administration Organization Hard Working
PROFESSIONALEXPERIENCE
Empowered Living - Co Owner
1/1/2014- Present
Social Media Liaison
Event Planning/Computer/Customer Service Support, Social Media and marketing liaison, event
planning, fundraising executive, customer service, coordinator, data entry, grant development, life
coaching
MKTG, Indianapolis, IN
02/2015- Present
Promotional Model, Marketing and Sales, Staging products,
Providing accurate information thru customer service,
Guide customers to our programs, serve samples while providing history and information to the patrons
of our products,
Be the face of the brand
IU Health- University Hospital D.A.L.D Clinic
10/2010- 4/2015
Registration Specialist
Check In/Out Registration
Data Entry- use multiple operating systems simultaneously including Cerner and IDXbilling/charges

2. Work History Continued:
Scheduling and Coordinating test with other appointments
Providing quality care to patients who are scared and confused
Organizing records and testing materials
Running Reports to better serve the patients and staff
Creating/Discontinued schedules, Maintain Doctor and Lab schedules
Creating Word documents to assist the clinic flow
Golden Rule/United Health Care Insurance Company, Indianapolis, IN
8/2007-10/2010
Customer Service/Call center
Assist customers in insurance & health care issues
Taking payments, setting up benefits & assisting others in daily activities
Accurately completed logs & other required forms
Provided quality customer service to all the clients
Discussed
The Care Group, Indianapolis, IN
8/2006-8/2007
Scheduler
Customer Service
Utilized personal computer for logging in & monitoring status of clients
Managed multi-line phone system-coordinated incoming calls
Took messages,& referred callers to appropriate party
Supplied clients with information & direction
Scheduled client appointments
Provided courteous, friendly, & professional customer service.
Maintained multiple doctor schedules
Rockville Road Dentistry, Indianapolis, IN
7/2002 -5/2006
Front Office Coordinator
Utilized personal computer for logging in & monitoring status of clients
Managed multi-line phone system: coordinated incoming calls
Took messages, referred callers to appropriate party
Supplied clients with information & direction.
Scheduled client appointments
Provided courteous, friendly, & professional customer service
Filed & Processed Claims Received. Maintained the Accounts Receivable Department
Accurately completed logs & other required forms

3. EDUCATION
Northwest High School Indianapolis, IN
Graduated June, 2000 Diploma from the Business/Finance Magnet
Indianapolis University Purdue University of Indianapolis, Indianapolis, IN
Pursued a degree in Forensic Science, Incomplete
PROFESSIONALDEVELOPMENT
** Volunteer history
**Treasurer and Assistant to Mark Brown for Sheriff Campaign (2014)
Cerner Certified IDX Certified
Medical Terminology (2007) Public Relations
** Give Kids a Smile Program (Dental Field) **Center for Leadership Development
**Partners for Peace Event Planning/Social Media Liaison
CPR Certified
References
1: Vicki Nash – Former Supervisor - 317-432-5126 - Email: vsnash1961@yahoo.com
2: Mark Brown- Former Supervisor- 317-627-6997- Email: markbrownsr11@gmail.com
3: Shannon Washington -- Coworker - 317-919-3086- Email: shanrwasah@yahoo.com
4: Ranada Dalton— Co owner - 317-709-2845 - Email: ranadadalton@hotmail.com