Rasheda Stallings is seeking long-term employment to grow professionally and enhance her communication and account management skills. She has over 5 years of experience in customer service roles, including her current role as a Senior Customer Service Rep at Iron Mountain where she handles inquiries and provides quotes for clients. Prior to that, she held administrative and customer service roles at Penn State University, Fedloan Servicing, and as a teacher's assistant where she assisted with tasks such as record keeping, tutoring, and facilitating discussions. She is proficient in CRM software like Salesforce and Avaya.

1. Rasheda Stallings 267-770-6068
2315 N. Beechwood St, Philadelphia, PA 19132 rms53289@gmail.com
Objective:
I am currently seeking long-term employment within an organization where I can grow professionally,
continue to enhance my communication and account management skills; become a great asset to the
company’s team.
Work History
Senior Customer Service Rep: Iron Mountain Mar 2014-Present
 Used ethical procedures and professional judgment to provide solutions to problems that might
arise from operations.
 Use interpersonal communication skills to build healthy relationships with clients.
 Handled incoming calls and emails from customers, responding to inquiries, provided quotes, and
project management.
 Managed financial, healthcare, and government projects in a group and/or individual basis.
Administrative Assistant: Penn State University June 2011-May 2013
 Keeping automated records of the circulation of materials of the library
 Make sure alloffice assignmentsare completed ontime.
 Making sure the library has a clean and safe environment for patrons.
 Answered research questions and provided the proper material
Customer Service Agent: Fedloan Servicing June 2011-Jan 2013
 Recorded and kepttrackofthe accounts ofcustomers.
 Maintainedfinancialaccountsby processingcustomeradjustments.
 Resolved product or service problems by clarifying the customer's complaint; selecting and
explaining the best solution to solve the problem.
Teacher’s Assistant: Penn State University Aug 2011-Jan 2013
 Kept records ofstudent’sgradesandattendance.
 Conducted tutoringsessionsand taughta groupofabout 20students
 Aided professor with creating classroom lessons and hands on activities
 Facilitated group discussions
Customer Relationship Management Software:
 Salesforce
 Avaya
 Agent Workflows
 Microsoft Excel
Education: Communications Arts & Sciences – Interpersonal Communication
 Bachelor’s Degree Penn State Uni., University Park, PA