Joseph Gass is seeking a sales position and has over 10 years of experience in customer service, sales, and fitness coaching roles. He has exceptional sales skills and the ability to work independently or as part of a team. His experience includes positions as a fitness coach, retail stock associate, customer advocate resolving emergency roadside assistance calls, sales representative retaining cable customers and resolving mobile account issues, and attaining over 100% of call center goals. He has a business management degree and barber's certification.

1. JOSEPH GASS
1200 Floral Springs Blvd, Apt. 3206, Port Orange, FL
32129 | josephgass@outlook.com | 407-308-7011
OBJECTIVE Highly motivated and drive professional, seeking a sales position that
will benefit from a highly engaged team player with a strong customer
focus and the motivation to deliver exceptional sales results.
SKILLS &
ABILITIES
Exceptional sales skills
Works well independently or as part of a team
Effective communicator
Detail oriented, results driven
Proficient in Microsoft applications
Negotiation and conflict resolution expert
Thrive in a fast paced and dynamic environment
Strong work ethics, shows initiative, proactive
EXPERIENCE FITNESS COACH YOUFIT HEALTH CLUBS
AUG 2015 -
❖ Performing fitness assessments for members of the facility.
❖ Developing action plans to attain individual health and wellness goals.
❖ Plan and execute prescribed workouts focusing on form, safety, and
results.
RETAIL STOCKASSOCIATE WALMART
AUG 2013 – OCT 2014
❖ Responsible for putting merchandise on the shelves during hours when
stores are either closed or don’t have much customer traffic.
❖ Setup merchandise, organize displays, and removal of damaged items.
❖ Adjusted prices, completing logs and documentation so stores know
when more products are needed.
ERS CUSTOMERADVOCATE II AAA AUTO CLUB SOUTH
JAN 2012 – FEB 2013
❖ Dispatched emergency road service calls to members and
communicated with law enforcement and tow companies to assist
disabled vehicles in a timely and effective manner.

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❖ Activated AAA memberships, managed account billing, assisted in
upgrading account packages to fit customer needs, sent payments to tow
companies and audited accounts daily.
RETENTION SALES REPRESENTATIVE CABLEVISION
JUNE 2011 – DEC 2011
❖ Maintained company’s quota by effective problem solving and by
providing dissatisfied customers creative solutions to their needs in order
to keep member loyalty.
ACCOUNT SERVICE REPRESENTATIVE SPRINT NEXTEL CORP
SEPT 2008 –AUG 2010
❖ Retained customers requesting to disconnect services by resolving
their mobile account and product issues.
❖ Appointed contact escalation manager for customer complaints
❖ Attained 103% of call center monthly goals
EDUCATION DAYTONASTATE UNIVERSITY, DAYTONA BEACH, FL
2013-2015 - BARBER’S CERFITICATION
SOUTH UNIVERSITY, SAVANNAH, GA
2008-2008 - BUSINESS MANAGEMENT
BETHUNE-COOKMAN UNIVERSITY, DAYTONABEACH, FL
2003- 2005 - BUSINESS MANAGEMENT, ACCOUNTING
REFERENCES KEMAR COLE, SALES REPRESENTATIVE
CELLULAR SALES, VERIZON
386-366-0648
JOSHUAHOOKS, FITNESS DIRECTOR
YOUFIT HEALTH CLUBS
407-571-1748
ZAVIAN CLARKE, ESCALATION SUPERVISOR
SPRINT NEXTEL
561-985-2222