Crystal Moews has over 15 years of experience in customer service, administration, and healthcare management. She holds a Bachelor's Degree in Healthcare Management from Southern Illinois University and a Certificate in Business Essentials from Heartland Community College. Currently, she works as a Department Manager at Walmart, where she supervises employees, handles customer complaints, and ensures the department runs smoothly. Previously, she has held roles such as Subrogation Specialist, Patient Account Representative, Student Worker, and Customer Service Manager. In all roles, she has demonstrated the ability to resolve difficult problems, maintain excellent customer relationships, and quickly learn new skills.

1. Crystal Moews
3 Pinecone Court Apt. M133
Bloomington, IL 61704
Phone: (309)585-7708 Crystal.Moews@gmail.com
Professional Summary:
Outstanding administrative assistant with several years of experience in customer service who is able to successfully
resolve difficult problems by adapting and quickly learning new skills. Experience includes a combination of
difficult customer service assignments and challenging administrative work.
Education:
Southern Illinois University Carbondale Carbondale, IL
Healthcare Management Bachelor Degree 2014
Heartland Community College Business Essentials I Certificate 2008 Normal, IL
● 16 Credit hours focused on Microsoft Office 2003, customer service, and business communication.
Professional Experience:
Wal-mart- Bloomington, IL 61704 August 2015- Current
Department Manager
Supervises and coordinates activities of workers in department of retail store: Trains employees in store
policies, department procedures, and job duties.Evaluates worker performance to recommend personnel
actions such as retention or dismissal of workers. Places orders and plans department layout of merchandise
and advertising displays. Handles customer complaints, and resolves problems to restore and promote public
relations.
Wilber & Associates-Normal, IL 61761 August 2015- June 2016
Subrogation Specialist
Responsibilities include negotiating payment agreements with uninsured customers and providing required
documentation through building and maintaining excellent customer relationships.Generating income for
clients by handling difficult situations in a respectful manner and providing resolutions that are beneficial to all
parties involved.
Southern Illinois Healthcare- Carbondale, IL 62901 September 2014-August 2015
Patient Account Representative
Responsibilities included handling insurance claim denials and adjustments while maintaining HIPAA
compliance. Communicated with health insurance companies to resolve issues and generate profit. Located errors
and applied corrections, composed appeals and submitted requests for reimbursement.
Southern Illinois University Carbondale-Carbondale, IL June 2012- August 2014 Student
Worker-Administration

2. Responsibilities included assisting customers,faculty, and staff while providing excellent customer service.
Created and maintained records and documentations with accuracy and timeliness. Handled communications in
office and via telephone,fax, email, and written communication.
Advocate Medical Group Patient account specialist January 2010-June 2010
Responsibilities included management of patient billing accounts.Communicated with patients and medical
offices to correct errors and expedite payment.
Walmart- Normal, IL Customer Service Manager 2006-2010
Responsibilities included management of 40 cashiers and customer assistance
Kelly Services/ Express Personnel, Bloomington, IL 2005-2010
Customer Service
Responsibilities included handling incoming sales calls and booking reservations for the Hyatt Vacation Club
by providing highly-detailed information using an intricate dual-reservation system. Provided exceptional
customer service with an error-free booking record.
AFNI (Formerly Anderson Financial Network, Inc.), Bloomington, IL 2000-2005 Collections
Specialist (2004-2005)
Negotiated payment agreements with clients and provided reconnection services. Consistently led the office
with the highest collection and reconnection rates. Easily diffused emotional situations to help bring about
resolutions in a focused and professional manner.
Multi Skill Group (2000-2004)
Performed data entry and internet support for client accounts.Added to the spirit of teamwork by taking the
time to help others accomplish their assignments.Consistently the most productive internet specialist in
processing reconnection orders and service alterations.