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Bassem Isaac 
361 Muttontown Eastwoods RD 
Syosset, NY 11791, U.S.A. 
Beesou@hotmail.com 
(516) 728-8278 
OBJECTIVE 
To obtain a challenging managerial position that will make use of my acquired skills and educational background. 
QUALIFICATIONS 
• Experienced and skilled with expertise in management, food and beverage operations, 
vendor relations, profit and loss management and guest services operations. 
• Recognized as an efficient manager and team player who generates growth in revenues and 
effectively motivates personnel to provide superior customer service. 
• Proven record of working within a budget. 
EDUCATION 
Long Island University, C.W. Post Campus, New York 
Masters of Science major in Computer Science, January 2002 
Sadat Academy for Management Sciences "Hotel Management", Cairo, Egypt 
Bachelor of Management Science major in Hospitality Management, May 1994 
WORK EXPERIENCE 
Le Caire Lounge Restaurant & Bar, New York City, New York 
Owner / Manager (April 2006 – May 2014) 
• Handled all aspects of operations 
• Responsible for hiring and training employees of all positions 
• Managed to increase sales/profits and reduce costs 
• Insured superior customer service and customers' satisfaction 
Residence Inn by Marriott, Plainview, New York 
Night Manager (January 2001 – March 2006) 
• Ensure quality service and resolve all guests’ complaints and needs 
• Run daily night audit/revenue report and reconcile with the daily paper work 
• Supervise and train staff for night audit and front desk 
Comfort Inn JFK, Brooklyn, New York 
Front Office Manager (February 2000 – December 
2000) 
• Supervised, trained and advised front desk employees 
• Checked guests in and out, handled reservations & cancellations 
• Ensured guests satisfaction 
Islandia Marriott, Hauppauge, New York 
Night Auditor & Manager on Duty (September 1998 – January 2000) 
• Responsible for all operations of the hotel during the course of my night shift 
Cairo Sheraton Hotel and Casino, Cairo, Egypt 
Guest Service Agent (March 1997 - August 1998) 
• Checked guests in and out, handled reservations & cancellations, and ensured guests satisfaction 
Hyatt Regency Hotel and Galleria, Dubai, UAE 
Guest Service Agent (June 1996 – January 1997) 
• Checked guests in and out, handled reservations & cancellations, and ensured guests satisfaction 
Abu Dhabi Sheraton Resorts, Abu Dhabi, UAE 
Guest Service Agent (August 1995 –June 1996) 
• Checked guests in and out, handled reservations & cancellations, and ensured guests satisfaction 
References available upon request
Hotel Resume-2014 a

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Hotel Resume-2014 a

  • 1. Bassem Isaac 361 Muttontown Eastwoods RD Syosset, NY 11791, U.S.A. Beesou@hotmail.com (516) 728-8278 OBJECTIVE To obtain a challenging managerial position that will make use of my acquired skills and educational background. QUALIFICATIONS • Experienced and skilled with expertise in management, food and beverage operations, vendor relations, profit and loss management and guest services operations. • Recognized as an efficient manager and team player who generates growth in revenues and effectively motivates personnel to provide superior customer service. • Proven record of working within a budget. EDUCATION Long Island University, C.W. Post Campus, New York Masters of Science major in Computer Science, January 2002 Sadat Academy for Management Sciences "Hotel Management", Cairo, Egypt Bachelor of Management Science major in Hospitality Management, May 1994 WORK EXPERIENCE Le Caire Lounge Restaurant & Bar, New York City, New York Owner / Manager (April 2006 – May 2014) • Handled all aspects of operations • Responsible for hiring and training employees of all positions • Managed to increase sales/profits and reduce costs • Insured superior customer service and customers' satisfaction Residence Inn by Marriott, Plainview, New York Night Manager (January 2001 – March 2006) • Ensure quality service and resolve all guests’ complaints and needs • Run daily night audit/revenue report and reconcile with the daily paper work • Supervise and train staff for night audit and front desk Comfort Inn JFK, Brooklyn, New York Front Office Manager (February 2000 – December 2000) • Supervised, trained and advised front desk employees • Checked guests in and out, handled reservations & cancellations • Ensured guests satisfaction Islandia Marriott, Hauppauge, New York Night Auditor & Manager on Duty (September 1998 – January 2000) • Responsible for all operations of the hotel during the course of my night shift Cairo Sheraton Hotel and Casino, Cairo, Egypt Guest Service Agent (March 1997 - August 1998) • Checked guests in and out, handled reservations & cancellations, and ensured guests satisfaction Hyatt Regency Hotel and Galleria, Dubai, UAE Guest Service Agent (June 1996 – January 1997) • Checked guests in and out, handled reservations & cancellations, and ensured guests satisfaction Abu Dhabi Sheraton Resorts, Abu Dhabi, UAE Guest Service Agent (August 1995 –June 1996) • Checked guests in and out, handled reservations & cancellations, and ensured guests satisfaction References available upon request