This document is a resume for Mohamed Abdel Aty Ibrahim outlining his work experience in hospitality and tourism roles over 20 years. It includes positions in hotel management, sales leadership, tourism operations management, customer service, and reception. His experience spans companies in Egypt working with hotels, travel agencies, airlines, and logistics firms. He possesses skills in hospitality, tourism, sales, operations, customer service, and Microsoft Office programs.

1. 1
Mohamed Abdel Aty Ibrahim
Bachelor of Hotels Management 1997
32 Mansour Mohamed St. Maasara – Cairo - Egypt
Cell # (+2) 012 28 111 252
012 26 662 574
mohamed.aty@aol.com
info.starops@aol.com
Employment Record
Communications Skill
- Microsoft Office
- Internet
Company System Working
- Nabelio
- Comsys
- Cosmos
- Lan Mark
- PMS
- Fidelio
- SITA
- Keops
- Tapro
Personal Information
Military Status : Exempted
Date of Birth 15 / 02 / 1975
Qualifications courses get it from company was worked in and other's
 Hotels and hospitality
 Tourism travel agent – tour operator
 The shipping and couriers
 Real Estate
 Airlines and aviations
 Sales in many different carriers

2. 2
Amer Group 2011 – 2014
http://www.amer-group.com
-Senior Sales teams leaders
- Convincing prospective clients that your agency is the right one to handle their sale and agree the terms
- Arranging advertising to promote the property
- Sending out details of new properties on the market to people on your database
- Finding buyers in a position to proceed with purchase and willing to pay an acceptable price
- collecting information about a property and arranging for photographs
- visiting and talking to the buyer about the project wish to buy
- Offering all company projects the properties for sale;
- making sure that a price is agreed that is acceptable to both buyer and the company
- Convincing prospective clients that your agency is the right one to handle their sale and agree the terms
- Arranging advertising to promote the property
- Sending out details of new properties on the market to people on your database
- Making appointments and showing buyers around a property
- Finding buyers in a position to proceed with purchase and willing to pay an acceptable price
- Sales teams leaders must know their company's mission, as well as the products and services it offers, inside and
out. They must be passionate about reaching sales goals, constantly aiming to instill a strong
work ethic in their team members. When it comes to training,
- sales team leaders often must show how
products and services are used, explaining the history and value of buying them. In addition to preparing a team, sales
leaders often have to do some selling themselves. They also set up bonuses and incentives for members of a team to
keep morale high.
- Sales team leaders are not only in charge of leading a staff that helps a company reach, and even
surpass, its sales goals. They also interview, hire and train members of the team, then assign territories
and help manage existing accounts and develop new ones. Sales team leaders not only must oversee and schedule a
team but also keep it motivated and working as a unit.
From 2014 till now working as a free license in many different job like
- Travel Agent
- Airlines Passengers
- Real Estates and Contracting
- Customs
- Import and Export

3. 3
Blue Star Cooperation Tour and Transportations 2007 - 2011
http://www.bluestartour.com
*Cooperation's In Tourism – Transportation – Limo
- Tourism manager – Sharm el Sheikh Branch Manager
- Follow and monitoring accommodation and tour availability and cost and hotels reservations - private excursions - limousine -
cancellations - no show - transport,
- arrange bookings and documentation for travel and accommodation, and collect payment
- Operations handling
- Income operations meet and assist
- Hotels reservations
- Excursion In red sea and south sinai including cairo and upper Egypt
- VIP Private trip handling
- Provide customers with product and service information.
- Up sell products and tourism services
- Research, prepare and gain agreement for the annual sales and Operations plan to meet the business objectives
- Organize, control and motivate sales and Tourism staff to achieve the sales objectives within agreed profit margins
- Select, train and develop for staff to meet the immediate and longer term needs of the function
- Research and monitor changes in the market situation that will influence future changes in demand, or create new opportunities
- Coordinating the travel plans of travel writers and assigning them locations to go to
- Recruiting writers who are suitable for the needs of the company
- Maintain and supervise financial records and Travel Cost
- answer questions from tourists, visitors, local residents and other tourism industry colleagues, in person, over the phone, via email or
online
- make suggestions on tours, travel routes, accommodation and local attractions
- provide literature and information on local, interstate and international tours and places of interest

4. 4
Network Corporate ( Timeshare ) 2002 / 2007
( Domina Gardenia Plaza Resort Sharm El Sheikh )
http://www.gardeniaplazahotel.com
- Sales Executive – Sales Team Leader
- Sell vacation ownership packages face to face in a professional and ethical manner.
- Maintain a professional relationship with owners & Club members to develop trust and commitment.
- Maintain open and frequent communication with owners & Club members to encourage participation in the owner
referral program.
- Attend all required sales meetings and training.
- Present purchase offers to sellers for consideration.
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and
conditions of purchase agreements are met before closing dates.
- Interview clients to determine what kinds of properties they are seeking.
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and
leases.
- Coordinate property closings, overseeing signing of documents and disbursement of funds.
- Act as an intermediary in negotiations between the company and customer , generally representing one or the
other.
FedEx Federal Express ( Head Quarter ) 1999 – 2002
Managed by Egypt Express
http://www.fedex.com
Customer Service Agent - Local Operation Manager
- Customer service agent as of Trace agent and call center agent
- Customs Trace Agent (Primary)
- Manage ( FedEX ) EGYPT operations by planning and implementing strategies and tactics to ensure
improvement in both service and transit time performance whilst managing costs. develop automation to speed up
delivery and clearance tools deployment. Improve & Manage courier and customs clearance to preset standards &
adherence to local regulations.
- Primary responsibilities:
- Manage all operational activity for the Country.
- Ensure the effective implementation and deployment of Regional and Country programmers'.
- Set security operation standards.
- Identify commercial opportunities.
- Evaluate procedures and methods to achieve optimum service and cost performance.
- Ensure that the team is provided with clear direction.
- Maadi branch manager

5. 5
- Provide customers with product and service information.
- CSA Trainer the new hire before active training
- Operations response and dealing with the station and airport
- UTL (Unable To Locate) exceptions trace agent
- Answer phones and respond to customer Tracking requests.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Research misapplied payments.
- Recognize, document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
- International exhibition duty covering
- Station Controller
- Fast dealing with company branch's
- Trainer for the new hire for CSA and OPS department
- Meridian call center working
* Swiss INN Hotels El Gouna 1997 - 1999
http://www.swissinn.net
- Receptionist – Shift Leader
- Reservation
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's
name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintains intimate knowledge of departmental standards and procedures
- Cashes hotel guest's personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Responsible and attends to guest's request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, and Loyalty
programs
- Attends to guest's complaints, inquiries and requests, referees problems to supervisor /
Assistant Manager if He / she unable to assist
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- When on night shift, prepare all necessary forms for the guest arrival
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to
read e-mail, messages, and how to interpret availability sources' within the reservation systems
Sincerely
Mohamed A. Ibrahim
Cell # (+2) 0122 8111 252
0122 6 662 574
mohamed.aty@aol.com
info.starops@aol.com