Catherine Muchina is an experienced office administrator and HR professional seeking a position in office or facility management. She has over 15 years of experience in roles such as office manager, personal assistant, HR administrator, and accounts assistant. Her skills include office administration, personnel management, accounting, and customer service. Currently she works as the office manager and HR administrator for a venture capital firm in the UAE, managing administrative functions, personnel issues, and facility operations.

1. Experience
Summary
UAE Experience
3 years as:
Office Admin,
manager,
PA to CEO/COO
HR & Payroll
Administrator
PRO Coordinator
Catherine Muchina
Mobile: +971 56 9757631
Email: catherinegmuchina@gmail.com
Creative & pro-active professional seeking assignments in fields like Office Manager cum HR Administrator
with an organization of high repute.
PROFILE SUMMARY
 Dedicated and technically skilled business professional with a versatile administrative support
skill set developed through experience as an office manager, and HR /Payroll administrator;
 Excel in resolving employer challenges with innovative solutions, systems and process improvements proven
to increase efficiency, customer satisfaction ;
 Offer advanced computer skills in MS Office Suite and other applications/systems.
CORE COMPETENCIES
 Office Management
 Teambuilding & Supervision
 Staff Development & Training
 Policies & Procedures Manuals
 Report & Document Preparation
 Accounts data entry Peachtree/QuickBooks
 Accounts Payable/Receivable
 Bookkeeping & Payroll
 Records Management
 Meeting & Event Planning
 Inventory Management
 Expense Reduction
ORGANIZATIONAL EXPERIENCE
Since March 2014 to Present - Active M Investments LLC (category Venture Capital Firm as
Office Manager cum HR Administrator
Responsible for Admin and PA to CEO/COO
 Personal Assistant to CEO support manage workload and activities;
 Responsible for heavy calendar management;
 Book tickets and accommodations related to the executives heavy travel schedules;
 Involvement in management discussions on the organization’s policies & strategic development;
 Deal with incoming email, telephone, faxes and post, often respond on behalf of the senior
management;
 Design and implement filing systems, uploading all official documents in google docs and ensuring
security and confidentiality of data;
 Maintain client database, arrange printing of management business cards and advertising
marketing materials;
 Organize the office layout and maintain supplies and equipment repairs and replacements;
 Recording office expenditure and managing its budget;
 Respond to customer enquiries and complaints;
 Coordinating meetings and networking events;
HR Administrator cum PRO Coordinator
 First point of contact for all HR-related queries;
 Planning and directing all areas of Human Resources that includes but is not limited to:
benefits, compensation, employment law, employee relations, on-boarding, payroll, performance
management, policy & procedures, recruitment, safety, supervision & training, employment
contract, employee medical insurance, annual leave scheduling; Organize periodic renewal of
Licenses;
 Maintain and update the Free zone portal on a regular basis by checking for expiry on company
licenses, employment visa and uploading of required documents in portal accounts and ensure
to manage the minimum required fund on the portal;

2. PERSONAL SKILLS
Time management
Reliable &
trustworthy
Communication
skills
Organisational
skills
Making decisions
Multi tasking
 Submission and ensuring the processing of all types of applications to the local government bodies,
including visit visas, employment or residence visas, car registrations, Trade License, labor permit,
Emirates ID; Medical test and efficient collection take place when completed;
 Represent the Company at locations such as the Police Station, Airport, Hotels, Embassies,
Ministries/Municipalities & other significant Departments & in accordance with services such as
mobile & landline phone services (connections/disconnections/repairs), mail, electricity;
 Manage the visa checklist as when the rules on visa/labor change;
 Maintain of employee database of all passports and residence visas by scanning all documents
and directly updating the database when details change.
Since March 2012 – March 2014 Excel Accounting & Bookkeeping, as Office Manager cum HR
Administrator and Accounts Assistant
Admin Deliverables
 Answer telephone, relay messages and provide information to callers and prepare letters and
documents and responding to emails;
 Deal with queries from the public and customers;
 Manage all administrative tasks for CEO, senior management and senior consultant;
 Arrange in-house transport scheduling dropping and pickup of consultants and documentation to
and from the client’s office;
 Schedule appointments, maintain appointment diary either manually or electronically;
 Office maintenance;
 Designing of filling systems, ensuring files are maintained and kept up to date and making
computer backup periodically.
 Maintain and replenish inventory
Account assistant & HR duties
 Prepare clients invoices, follow-up payment collections;
 Monitoring client contract expiring date and organizing of contract renewal;
 Prepare payments to vendor after verifying of invoice and supply;
 Data entry of accounting transactions into the accounting system Peachtree;
 Preparation of financial reports and budget ;
 Petty cash control;
 Sourcing quotation from vendor and doing comparison of price to determine best price.
HR duties
 Managing a team of 15 which includes senior and junior consultants;
 Preparation of payroll and processing salaries under WPS formats, processing claims check and
verify the validity of staff refund claims, benefits, compensation, on-boarding process;
 Controlling of annual leave/sick leave /personal leave records and staff attendance;
 Preparing employee daily, weekly, monthly timesheet report for management;
 Follow-up with client to make sure the employee allocated to do the task is performing according
to the client contract agreement;
 Preparing of associate task scheduling and client al location, to ensuring client deliverables are
done on time
 Monitoring employment contract, medical Insurance, trade license expiry dates and processing
renewals;
 Coordinating with company PRO for new visa and renewal and prepare required paper work;

3. AREAS OF EXPERTISE
Diary management
Project management
Delegating tasks
Staff reviews /
training
Data management
Human resources
Forward planning
Space management
Facilities
Management
Energetic & growth
oriented
Since March 2010 – 2011 - Dutch International Group of Companies (Construction Equipment
Industry) worked as Office Administrator and PA to CEO
Duties:
 Answer direct CEO phone lines and act as liaison between clients and Management.
 Schedule all appointments and briefings for CEO, as well as track and maintain busy CEO schedules.
 Track and account for all expenses, utilizing correct client codes and invoicing procedures.
 Schedule all travel arrangements for CEO,
 Interact with customer to provide information on products and services and to handle resolve
complaints using computer systems
 Coordination and compilation of strategic plans, periodic reports and performance targets.
 Distribution of work and overseeing the completion of the work on daily basis and reporting to the
Departmental Manager.
 Provide world class customer service paying attention to detail with a “can do” attitude and carry
out a thorough research on our product, our competition and look for ways to improve so as to
remain on top of the business.
 Carry out a data research from the customers on the complaints and respond to the customers’
satisfaction.
 Maintaining and managing exceptional relationship with the clientele and colleagues.
 Training and managing day-to-day activities of the Company and ensure top quality and world class
services to the Customer.
 Manage staff and resources allocated through effective monitoring of performance.
Since 2005 – 2009 - Green Acres International School as Administrator and Personal Assistant to
Executive Director. (Number of Student 1600 from Nursery, Primary and secondary Level)
 Vast working experience in a school
 PA to the organization’s Executive Director
 Promoted our school to parents and potential students, to assist in meeting our enrolment goals.
 Provided parents accurate information regarding our school, such as the daily schedules,
assessment test, tuition and fees.
 Maintained day to day operations of the campus including, locating outside contractors and
vendors as needed.
 Maintained financial records to ensure all expenses did not exceed allocated budget.
 Data entry, student file reviews and assisted in various other duties as assigned.
 Recorded Board Meeting minutes.
 Worked with instructors by providing material and supplies for their classes.
 Responded to questions and provide information regarding the school
 Ensured adequate stock of supplies for classroom and office use
Since 2001– 2004 - Elite International Business Ltd (Category Industry Communication Technology
Industry) worked as Person Assistant and Executive Secretary and Customer Care Representative
 Screening telephone calls, enquiries and requests handling them appropriately; Meeting and
greeting visitors at all levels of seniority;
 Organizing and maintaining diaries and making appointments for the CEO;
 Dealing with incoming email, faxes and post, often corresponding on behalf of Company’s CEO.
 Producing high level documents, policy documents, briefing papers, reports and power points
presentations.

4. PERSONAL DETAILS
Nationality: Kenyan
Hobbies:
Traveling &
Reading,
M: 971 56 9757631
 Arranging travel and accommodation and, occasionally, traveling with the CEO to take minutes
 Organizing and attending meetings and ensuring the senior management level is well-prepared for
meetings
 Liaising with clients locally and abroad, suppliers and other staff
 Stepping in for the CEO and making decisions and delegating work to others in his absence;
 Devising and maintaining office systems, including data management, filing, etc.;
 Responsible for accounts receivables and budgets of the Company.
 Taking on some of the responsibilities and working more closely with Senior level management
 Recruiting and training junior staff
 Maintain customer relations; act as the first stage of the customer relationship management (CRM)
 Support sales team by answering all their inquiries to ensure customer satisfaction
 Administer customer relations policies in an effort to build and retain a loyal customer base.
 Answer any inquires customers may have, respond to inquiries within a short time-span to ensure
customer satisfaction, update the call logs to verify completion of the inquiries.
 Re-direct customer inquiries to appropriate personnel within the company and across regional sales
offices who can assist in solving the complaints.
Since March 1991 – 1998 - Creative Innovations Ltd (Category Industry - Indoor & Outdoor
Lighting) worked as Executive Secretary to Regional Manager
 Making travel arrangements on behalf of the Regional Manager,
 Organizing events engagements and running errands,
 Managing appointments and the calendar
 Making reservations and placing orders,
 Answering, screening and returning calls and administrative clerical and support duties
 In charge of the budget
 Carry out data research on our products, competitors and look for ways to improve so as to
always remain on top of the business
 Distribution of work and overseeing the completion of the work on daily basis and reporting to
the Regional Manager
EDUCATIONAL BACKGROUND
 Bachelor of Business Administration from Kenya Methodist University in year 2007, Marketing as the major.
 Diploma in Front Office Management / Sales & Marketing from The Kenya Institution of Management in year
1999.
 Full Secretarial Course in Pwani Commercial College in year 1990
PERSONAL DATA
LANGUAGES: Excellent English and Kiswahili-Spoken and written
NATIONALITY: Kenyan
VISA STATUS: Employment Visa (need to give one month notice)
REFERENCES
References can be provided upon request.