Carolyn R. Gloster is a logistics/accounts receivable specialist seeking a position that utilizes her strong organizational, analytical, and customer service skills. She has over 15 years of experience in data entry, billing, and customer service roles. Her background includes verifying billing data, creating shipping orders, resolving issues to increase customer satisfaction, and participating in process improvement teams. She is proficient in Microsoft Office, various accounting software, and IBM Mainframe systems.

1. CAROLYN R. GLOSTER
Thornton, CO 720-540-4923 sis852@msn.com
LOGISTICS/ACCOUNTS RECEIVABLE SPECIALIST
Logistics/Accounts Receivable Specialist who is dedicated and confident in driving business objectives with a
determination to succeed, bringing talent and skill to today’s competitive market. Resourceful and organized with a
strong attention to detail. Strong interpersonal skills with excellent written and oral communication. Team orientated
as well as independent and creative with a great work ethic and an absolute understanding of superior customer
service. Always presents a professional attitude and personality allowing for successful building and maintaining of
professional relationships.
Professional proficiencies include:
• Effective relationship and team building skills
• Skilled at organizing complex projects, defining
project priorities
• Strong organization, analytical and detail-
oriented, with creative problem solving skills
• Highly tuned time management skills
• Dependable, self starter and enthusiastic goal
setter
• Adept at managing multiple projects and
working within tight deadlines
• Excellent customer service skills including
telecommunications with ability to resolve
customer relation issues increasing
customer satisfaction
PROFESSIONAL EXPERIENCE
LAKESHORE, DENVER, CO
Contracted at Geodis - Data Entry Specialist, 2015 - 2016
 Verified accuracy of billing data
 Created international and local shipment, delivery and pick up orders
 Consolidated and filtered shipment orders for multiple carriers using Excel and in house software
 Problem solved roadblocks and created work arounds
 Assisted other departments with special projects
 Created procedure manuals
Q3 CONTRACTING INC., COMMERCE CITY, CO
Billing Specialist, 2014 - 2015
 Verified accuracy of billing data and revised any errors
 Prepared itemized statements and invoices and recorded amounts due for items purchased or services rendered
 Filed, sorted, organized and photocopied records of invoices and support documents
 Reviewed and balanced purchase orders to ensure accurate billing
 Matched records, created invoices and created unique tracking number
 Resolved billing discrepancies
NOVITEX ENTERPRISE SOLUTIONS, DENVER, CO
Consulted at Tiaa Cref - Customer Service Associate, 2011 - 2014
 Created or updated participant profiles including EFT information, address changes, phone and name changes,
beneficiary and survivor information
 Proficient in Lean Process Improvement
 Planned and led multi-site team meetings
 Participated in Production Team compiling daily metrics
 Participated in Standards Team implementing standard operating procedure and Lean Process Improvement changes
 Updated metrics boards containing daily team statistics and daily SLA goals
 Received and directed incoming calls from all over the country as a Tiaa Cref operator
 Directed international calls for Tiaa Cref employees

2. TECHNICAL SKILLS
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Internet Explorer, Firefox, internet search
engines, IBM Mainframe, Power Image EXP AG, Transaction Portal (MDM), Siebel, in house package software
TRAINING AND CERTIFICATIONS
Adams County Employee Training and Management Development Program, 1998 – 2002
 Advanced Customer Relations
 Essentials of Managing the Front Desk
 Creative Conflict
 The Art of Communication
 How to Handle Difficult People
 Project Management
 OSHA Compliance Workplace Safety
 Microsoft Word and Excel
 Problem Solving and Creative Thinking