The document discusses the need for integrated service delivery and a paradigm shift in how government services are provided. It outlines Service New Brunswick's efforts to offer integrated, user-centered services across multiple channels. It argues that truly integrated service requires moving beyond individual agencies and technologies to a holistic, collaborative approach that includes users in design and breaks down silos between levels of government. Achieving this vision will require calculated risks, open data sharing, and engaging partners across government, the private sector, non-profits and academia.