Introducing E-Governance in Bangladesh and the Opinion of Common People: A Study of District E-Service Center, Sylhet

1. To the
Seminar Presentation
On
Introducing E-Governance in Bangladesh and the
Opinion of Common People: A Study of District E-
Service Center, Sylhet

2. Name Reg.no.
Farah Tahsin 2010237009
Md. Bashir Uddin 2010237042
Nadim Miah 2010237055
Md.Sabbir Ahmed 2010237056
Habil Uddin 2010237076
Asad Miah 2009237068
Submitted to
Md. Assraf Seddiky
Assistant Professor
Department of Public Administration
Shahjalal University of Science and Technology, Sylhet
Course no.: PAD 400
Date of submission: 03/01/2013

3. INDEX
 Abstract
 Key words
 Introduction
 Objectives of the study
 Meaning of Governance
 Meaning of E-Governance
 Functions related to E-Governance
 Functions at the local level
 Barriers to provide services on the Development
 Opinion of the common people regarding E-Governance
 How the service can be strengthen
 The Result of Proper Service on the Development
 Own View
 Conclusion
 Reference

5. Keywords
 E-Governance
 technology
 communications
 common people
 development

6.  To explore the technical and human resource problems.
 To identify the types of benefits of the local people through
accessing e-services.
 To reveals the instructions regarding strengthens of e-services for
ensuring local development.
Specific
Objectives
Broad Objective
Objectives of the Study
To find out the efficiency and effectiveness of E-Governance at local
level/Zila Parishad

7. ‘Governance’ is the undertaking of activities,
management of resources, organization of men and
women by groups of people, communities, local
government bodies, business organization and
branches of the State (Legislature, Judiciary and
Executive) through social, political, administrative and
economic arrangements that meet the daily needs of
the people and ensure sustainable development. (Hye,
2000)
Meaning of Governance

8. Speed
Transparent
ResponsiveAccountable
Moral
SMART
Meaning of E-Governance

9. E-governance
Participatory
democracy
Decentralization
Efficiency &
effectiveness
Public policy
Citizen services
Accountability &
Transparency
Corruption
Development
Administration
Globalization
Accessibility &
awareness
Partnership
ICT
G2G
G2B
G2C
Figure: E-governance and Development Administration

10. Developing government-wide information infrastructure, shared
networks, data centers, business processes, and one-stop service
delivery centers
Formulating e-laws and frameworks for IT (information technology)
governance
Mobilizing, prioritizing, and allocating resources for E-Governance
infrastructure and services
Monitoring, evaluating, and communicating lessons of experience,
providing feedback, and ensuring accountability
Functions related to E-Governance

11. To achieve maximum capabilities of ICT tools in E-Governance practice at
the local level.
Requiring strong leadership to promote local E-Governance
objectives.
Inclusion of local E-Governance approach in the strategic plans of
individual organizations.
Functions at the Local level

12. To establish a local network connecting all the computers in the
local administration, or at least one computer in each
organization.
To implement a pragmatic information system at the local
government level
Functions at the Local level
(Cont.)
To function itself in accordance with the strategy that large
municipalities will use a high speed connectivity.

13. Inadequate ICT Infrastructure within the government
Inadequate access to ICT by government officials
Non-acceptability of IT systems
Barriers to provide services to the
common people at the local level
Lack of incentive structure for government officials
Lack of adequate training programs

14. Lack of reliable maintenance
Lack of sustainability of IT Systems
Barriers to provide services to the common people at the local
level(Cont.)
Frequent, unpredictable transfer of government
officials
Lack of ownership of IT systems
Lack of Bangla standardization
Technological problem

15. Positive opinion
Opinion of the common people regarding E-Governance
Solving of people’s land related problems and providing quick
information about the easier buying and selling procedure.
Direct complaining of any matters in a more proper and digital
way to the Deputy Commissioner.
Getting the chance to conduct cases against the government.
Getting services concerning on the matters of license approval
regarding any trade related matters, lease of Jalmahals,
consideration of the matter of Birth Certification and Election
process etc.

16. Known by a very few number of people.
Lack of understanding regarding the use of service.
Lack of transparency regarding the types of services.
Negative opinion
Time consuming process of submission and approval of
application.

17. Absence of spontaneous service providing by the employees.
Absence of providing services to more than 1 person at the same
time.
Misbehavior of the employees with the poor and illiterate people.
Unwillingness of the employees to support the applicants in the
matters of complain and application.
Negative opinion (Cont.)

18. How the Service can be Strengthen
Proper advertisement need to be done.
The instructions regarding how to get services should be made
clear.
Reform should be introduced in the time consuming process of
submission and approval of applications.
Employees should be friendly with the applicants.
The types of services should be listed and declared transparently.
Employees should provide the service spontaneously.
Chances should be provided to the people so that they can get
services at a same time.

19. The Result of Proper Service on the Development
E-Governance will greatly simplify the process of
information accumulation.
It will empower people to get involved in the process of
decision making.
It has the opportunity to strengthen the fabric of
democracy.
It will help to ensure that information regarding every work
of public welfare is easily available .
It will ensure much more transparency in order to reduce
corruption.

20. The Result of Proper Service on the Development (Cont.)
It has the potentiality to make every government department
responsible.
It will offer better management, greater convenience, revenue
growth, cost reductions etc.
It will help business access information that might be
important for them at a click.
E-Governance practices can make it possible for people to get
their work done online .

21. Own view
People are not familiar with the electronic services.
Remote areas are not reach high technologically developed.
Lack of electricity supply, load seeding is very much high.
Corruption in administrative body.
Lack of people’s participation .
Budget is insufficient at e-service level.