Presentation about the work by Digital Agency of Japan and METI. Japanese government accelerates digitalization of public services. Digital Agency tries to build a new organizational structure and management system.

1. Aim for user-centric
government digital services
-Hack the government-

2. Hiroki YOSHIDA
2021- Director, Digital Agency
2020-2022 Director, Information Project Office, METI
2017-2022 Information Project Office, METI
2017 Fellow, Ash center, HKS
2015-2017 NUS MBA, LKYSPP MPM
2008 Joined Ministry of Economy, Trade and Industry

3. Quality of services Private services
Time
Gap
Digital
Transformation
Digitization
1990s 2000s 2010s
Multi-devices use
Government
services
Close the gap between public and private services

4. As is To be
Plan
Do
Not
See
Do
(Deliver)
Plan See
Change the service process of public administration
Emphasis on Plan Cycles for Deliver

5. 2017
2016
2014
2011
Organization under
the president
2021
（10 years after UK）
Organization under
the prime minister
Organization under
the prime minister
Organization under
the prime minister
UK US
Singapore
Organization under
Ministry of Finance
1. Deliver citizen-centric services
2. Modernize digital infrastructure for
inclusive growth
3. Strength digital resilience
Digital Agency of Japan founded in Sept. 2021
Canada

6. Service Design
Thinking
Architecture
Thinking
Userʼs view & Total optimization

7. Thinking about user experiences
“Service Design Thinking”
Is it close to the usersʼ touch-points? : Mobile First, etc.
Is it intuitive for users? : Usability of interface
Is it designed to save usersʼ time? : Process optimization

8. Paper-driven
（Natural language）
Data-driven
（Machine Language）
補助⾦申請様式
代表者名
企業名
所在地
申請年⽉⽇
申請理由
申請⾦額
連絡先
担当者⽒名 印
Data items format
申請年⽉⽇ yyyy/mm/dd
代表者⽒名 ⽒
名
法⼈番号 13桁
企業名 前株、後株等不要
所在地 都道府県
区市町村
以下１ー２−３等
担当者⽒名 ⽒
名
連絡先 電話番号
123-4567-8910
メール
●●＠●●
申請⾦額 百万円単位
●●（百万円）
申請理由 全⾓500字以内
Reuse digital data

9. Use data in the vaccination process
App for Vaccination Certificate
Data dashboard about Vaccination

10. Track the data to understand spread of Individual Number cards
Linkage rate with health
insurance certificate
Linkage rate with
bank account
Acquisition rate of
My Number Cards

11. Establish a Design System
to standardize the government service experiences.

12. Capture the whole system in a Layer Structure
“Architecture Thinking”
Network
Server
Operating System
Middleware
Software
Device
Diversification of devices
Smartphones, Tablets, Wearables
Expansion of Cloud Software
SaaS
Expansion of Cloud Development
PaaS
Expansion of Cloud Server
IaaS
Huge capacity of Data Traffic

13. Review the overall architecture of government software
Authentication, e-Sign, Payment
Data Exchange Platform
Citizens’
data
Businesses’
data
Real estates’
data
…
• Group and standardize
software by procedure type.
• Reuse data through a data
exchange platform
• Manage basic data for
common use in the same
data-base and utilize them
in several procedures
• Uniformize basic functions
across all procedures.
・・・
Grants
A
Grants
B
Grants
C
Certificate
D
Certificate
E

14. gBizSTACK
gBizINFO
gBizID
gBizCONNECT
Data Exchange
Layer
Digital ID
Layer
Open Data
Open source
Application
Layer
gBizANALYSIS
Data Analysis
Layer
Layered functions for government services to businesses

15. Software
（Machine language）
Physical Infrastructure
（Network, Server, Device）
Rules like laws
（Human language）
Limitations
by social rules
Limitations
by functionalities
Digital services
Slow and little
changes
Rapid innovations
Limited functions
by limitations of
rules
Change the rules to realize efficient digital services.

16. Number of provisions set for review
4,000
About
Visual
inspection
1,617 877
Field audits
57
residency/full-
time
260
written-notice
339
in-person
course
91 652
regular inspection
and other
inspection
on-site
viewing/inspection
DAJ finalized policy for review of approximately
10,000 analog regulatory clauses
Analog procedures

17. Apps
Database
authentication・
payments・notification etc.
Data Exchange
Think about total architecture for government systems
Basic functions for
online transactions
Digital Services
Data connection
between systems
Accumulation of
basic data
India
India Stack
Korea
eGovernment
Framework
Estonia
X-Road
Denmark
Base registry
Laws
Denmark
Digital legislation
office
Rules for digitalization
Software
Rules
Server
Network
Hardware
Physical network
between servers
Physical Server
for system
Layer Function
US
cloud.gov
Foreign
Examples
Digital Agency
Digital Administration Act
My Number Cards etc.
Administration SaaS
Public Service Mesh
Base Registry
Gov. Cloud
Gov. Network

18. It is necessary to aim for an organization with the
ability and culture as an ”Digital Service Provider".
Good
organization
Good
services
Only good organization can provide good services

19. Hiring IT experts is important to reform
government digital services and organization itself
Govern
ment
officials
IT
vendor
Big communication gap
Vendorʼs lock-in
Services not intended
and difficult to use
Govern
ment
officials
IT
Vendor
IT
Experts
User-centered digital services
①Translate
②Accumulate
knowledge
③Improve IT skills of
government officials

20. HR
Accounting
Budgeting
Services
for SMEs
Regulations
for industrial
safety
・・・
Frontservices BackOffice
METIʼs organizational structure for digitalization
Director of DX
- Manage front services
- Manage back-office services
- Process reform and Evidence Based Policy Making
：DX office
：IT system office
：Business reform division
METI PMO
Experts for Digitalization
from private sector

21. Experts from various background join DAJ
Tech companies,
Startups, Large
companies,
Academia, etc.
Central & local
governments
• Hire diverse of experts based on job descriptions.
• Each expert joins projects based on their requirement.
• 1/3 of members come from private sector.

22. Itʼs important to share the values because of Diversity
Mission
Vision Values
• Government as a Service
• Government as a Startup
• For every individual
• Always with a sense of purpose
• Across all positions
• Continue to challenge
ourselves for results
Human-Friendly Digitalization: No One Left Behind.

23. Create a New culture for a New government agency
Volunteer activities to promote
Recognition of MVP, Vision and
Introduction of multifaceted, va
Introduction of a regular meetin
Creation of a mechanism for pu
Regular Agency-wide meetings t
Creation of opportunities to lea
Value ambassadors
MVV Award
360-degree review
1-on-1 meetings
Buddy system
All-hands meetings
Study groups
iences, it is essential to
ion to hardware aspects
ing on soft aspects such
within the Agency. By
work productively from
Onboarding
Introduction of HR SaaS
Remote environment
Chat tools
Communication policy
Organizational culture Working environment

24. Create new standards for working in the government sector
Most government
agencies
• Work based on old rules
• Work without choices for
environment
• Work with learning
outside the organization
Digital Agency
• Work based on the most
efficient ways
• Work with free choices of
environment
• Work with learning through
the projects

25. Gain trust with stakeholders from Owned Media & SNS

26. Create an ecosystem and Create our future together
Governments
Companies Citizens
Digital Day
31
ntire society to regularly look back on, experience, and review digitalization
gitization across society.
hink about
ty as a whole.
order to achieve “Human-friendly
Month (October 2022)
were implemented to gather
1).
Number of participating
municipalities
1,100municipalities
people
Number of employees of local governments
participating in the digital reform co-creation
platform
3,500
and ministries’ officials to realize a digital society across Japan.
n between local municipalities and ministries.
of
d
duals
r, but
ry of
m co-
such
Digital reform
co-creation platform
Ecosystem for Govtech

27. LinkedIn
Hack the government.
Book(Japanese)