The document discusses e-governance initiatives in Pakistan. It defines e-governance as using technology, especially the internet, to achieve better government. The author outlines Pakistan's vision for e-government, including increasing citizens' access to government information and services. Key e-governance processes discussed are publishing information online, enabling civic participation, and making government services available transactionally online. The author provides recommendations for successful e-governance transformation, including leadership, strategic investment, and civic engagement.

1. MANAGING E-GOVERNANCE
IN PAKISTAN
Asif Kabani, MBA
Deputy Director, Decentralization Support Program, NPSO
Asian Development Bank & Ministry of Finance
Government of Pakistan, Islamabad, Pakistan
© 2005
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

2. PRESENTATION OULINE
1 – Managing E-Governance in Pakistan
What is E-Governance, Definition and Situational Analysis of E-
governance
2 - Strategic Impact of e-governance in Pakistan
Vision for E-Government in Pakistan, Roadmap for E-Government
Programme and Components
3 - Target of e-governance and Impact
4 – Process of E-Governance
(Experience & Recommendations for Strategic Initiative)
1: PUBLISH - using ICT to expand access to government information
2: INTERACT - broadening civic participation in government
3-TRANSACT: Making government services available online
5- Process of Transforming Governments
through E-Government
6- Five Elements of Successful E-Governance
Transformation
7- Recommendations: Civic Engagement
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

3. MANAGING E-GOVERNANCE IN
PAKISTAN
1. What is E-Governance
2. Definition
– The definition of e-governance is “the use of information and communication
technologies, and particularly the Internet, as a tool to achieve better government”.
– The e-governance is more about government than about “e”. Governments are
adopting information society tools and working practices to remain responsive to
citizens’ needs.
– The impact of e-governance is simply better government, by enabling better policy
outcomes, higher quality services, greater engagement with citizens, and by improving
efficiency, contributing to economic policy objectives and advancing the public reform
agenda. OECD, 2000
3. Situational Analysis of E-governance
 RS. 2.6BN PLAN FOR E-GOVERNANCE IN PAKISTAN: KARACHI, Oct 14, 2001
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

4. STRATEGIC IMPACT OF
E-GOVERNANCE IN PAKISTAN
1. Vision for E-Government in Pakistan
– awareness of government information and government services
accessible and available to citizen’s i.e Access to Justice, Service
Delivery at the grass root level and Planning & Development
2. Roadmap for E-Government
Donate Online @ President Relief
Funds for Earthquake Victims
www.presidentofpakistan.gov.pk
 National IT Policy 2000 approved
3. Programme Components
 Providing services through internet through the GoP
web portal, www.pakistan.gov.pk)
 Provision of services through Kiosks and ATMs
 IT Skills enablement of government functionaries
 Networking of government organizations
 Comprehensive automation of government
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

5. TARGET OF E-GOVERNANCE AND
IMPACT
• Citizen Online - provision of services through GOP portal: (Completed)
• Salary Disbursement through ATMs
• IT Skills Training program for Probationary Government Officers (Completed)
• Process Mapping for improving efficiency at Ministry of Science & Technology: (Completed)
• Survey of Federal Divisions for LAN & Hardware Requirements: (Completed)
• Federal Government Data Center: (under implementation)
• Electronic Office at Ministry of Information Technology (MoIT): (under implementation)
• Secure Electronic Communications and Office Automation at Prime Minister's Secretariat: (under implementation)
• Project "Lexicon, Machine Translation & Text-To-Speech Urdu Software". (under implementation)
• Access to Statutory/Case Laws at District Bar Associations (under implementation)
• E-Enabling of Majlis-e-Shoora (National Assembly of Pakistan and Senate of Pakistan): (under implementation)
• Technical Support to IT Departments of Provinces and Azad Jammu & Kashmir: (under implementation)
• Online Recruitment System for Federal Public Service Commission: (under implementation)
• E-Services for Submission of Documents at Securities Exchange Commission of Pakistan: (under implementation)
• E-Services to Citizens in Food, Agriculture and Livestock Sector: (under implementation)
• E-Services for Commissioner's Office, Islamabad: (under implementation)
• E-Services for Islamabad Police (under implementation)
• E-Services for Capital Development Authority: (under implementation)
• Online Processing of Hajj Applications (under implementation)
• Hospital Management Information System for PIMS: (under implementation)
• Hospital Management Information System for CDA Hospital: (under implementation)
• Automation of Patent Office (under implementation)
• E-Enablement of Press Clubs (under implementation)
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

6. TARGET OF E-GOVERNANCE AND
IMPACT (Continued)
• E-Enablement of Establishment Division
• Enterprise Budget System for Finance Division
• PSDP Management System for Planning Division
• E-Enablement of Civil Services Academy
• E-Services for Ministry of Health
• E-Services for Ministry of Interior
• E-Services for Ministry of Population Welfare
• Automation of Estate Office, Ministry of Housing & Works
• Capacity building of SMEs for online submission of returns for SECP
• Business Intelligence & information dissemination by SECP
• Market monitoring & surveillance at SECP
• Content Development Cell
• Consultancy for formulating of projects for online services
• Consultancy for Re-engineering of GoP business processes
• District Government Automation - DG Khan
• District Government Automation - Rawalpindi
• Provincial Government Web sites www.punjab.gov.pk vs www.sindh.gov.pk
• Managing Transition through support for accounts systems in the Government on NAM/SAP/R3 Solution (Ministry of
Finance)
• Database on Taxes and Taxpayers in Tando Adam, Sindh
• Capacity Building /Technical Support to National Finance Commission (NFC) Secretariat
• Institutional Development of PFCs
• E-Justice sponsored by UNDP
• Gender Mainstreaming United Nations Development Program with Government
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

7. PROCESS OF E-GOVERNANCE
(Experience & Recommendations for Strategic Initiative)
Process of E-Governance
1: PUBLISH - using ICT to expand access
to government information
2: INTERACT - broadening civic
participation in government
3: TRANSACT: Making government
services available online
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

8. PROCESS OF E-GOVERNANCE
(Experience & Recommendations for Strategic Initiative)
PUBLISH: using ICT to expand access to government information
• Governments generate huge volumes of information, much of it potentially useful to
individuals and businesses.
• The Internet and other advanced communications technologies can bring this
information quickly and more directly to citizens.
• Enabling citizens and businesses to readily access government information without
having to travel to government offices, stand in long lines or pay bribes can be a
revolutionary advance for nations wracked by inefficient bureaucracy and corruption.
Recommendations for Publish Projects:
1. Begin with a strategy to get information online, with appropriate milestones.
2. Post information of value to people in their daily lives, and emphasize local language
content.
3. Consider a mandate that all agencies publish a specified range of information online.
4. Seek attainable results using available resources.
5. Design sites so they are easy to maintain, and sustain funding to ensure that information
is updated regularly.
6. Focus on content that supports other goals, e.g. economic development, anti-corruption,
attracting foreign direct investment.
Case Example: Government of Colombia Portal - a one-stop portal for access to government
information. and Case Example: TaniNet
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

9. PROCESS OF E-GOVERNANCE
(Experience & Recommendations for Strategic Initiative)
INTERACT - broadening civic participation in government
• E- governance has the potential to involve citizens in the governance process
• Strengthening civic engagement contributes to building public trust in
government.
• Interactive e-governance involves two-way communications, starting with basic
functions like email contact information for government officials or feedback
forms that allow users to submit comments on legislative or policy proposals.
Recommendations for Interact:
1. Show citizens that their engagement matters, by informing them of the
outcomes of their online comments.
2. Break down complex policy issues into easy-to-understand components.
3. Be proactive about soliciting participation; use traditional media to publicize
online consultations.
4. Engage citizens collaboratively in the design phase.
Case Example: Namibian Parliamentary web site - inviting citizens to
participate online in their national government. OECD: Engaging Citizens
Online for Better Policy-making, Armenia: Online Forum., UNDP Armenian
web site http://www.undp.am, China: NGOs partner with ministries to assist in
implementation of China's e-governance strategy.,
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

10. PROCESS OF E-GOVERNANCE
(Experience & Recommendations for Strategic Initiative)
TRANSACT: Making government services available online
• Governments can create websites that allow users to conduct transactions
online.
• As the private sector in developing countries is beginning to make use of the
Internet to offer e-commerce services
• Governments will be expected to do the same with their services.
• Potential cost savings, accountability through information logs and productivity
improvements will be important drivers.
Recommendations for Transact Projects:
1. Target audiences that will have immediate use for the online services.
2. Enlist the support of those who will be using the site and address the concerns
of government workers whose role will change as a result of the innovation.
3. Integrate e-governance with process reform, streamlining and consolidating
processes before putting them online.
4. Create a portal for transact services.
Case Example: E-Procurement System, Chile/Pakistan - Revamping offline rules
and regulations in order to establish an efficient online procurement system.
Case Example: Pakistan Public Procurement Authority (PPRA) www.ppra.org.pk
Latest update from EDG www.pakistan.gov.pk
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

11. PROCESS OF TRANSFORMING
GOVERNMENTS THROUGH
E-GOVERNMENT
MODEL OF FUTURE/PRESENT
MODEL OF PAST
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

12. FIVE ELEMENTS OF SUCCESSFUL
E-GOVERNANCE TRANSFORMATION
1) Process Reform
Already initiated through (ADB/Worldbank/UN) to support Govt.
2) Leadership
At all levels of Government (Federal/Provincial/Local) also Secretariate
3) Strategic Investment
Partnerships with Private Sector - Public sector and Donors/other Govts.
4) Collaboration
Synergies with CSOs/NGOs, Donors, Foras, and other Governments
5) Civic Engagement
Consult widely in designing systems and keep in mind differences in
local culture when seeking to engage citizens
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

13. RECOMMENDATIONS
“Once governments (Federal/Provincial/local) commit
to strategies transforming their governance
processes, significant challenges and
opportunities will arise during their
implementation the e-governance initiatives
especially country like Pakistan”
and
“Developing nations of South Asia
To Fight Poverty & Corrupt”
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005

14. Thank You.
MANAGING E-GOVERNANCE
IN PAKISTAN
Asif Kabani, MBA
Deputy Director, Decentralization Support Program, NPSO
Asian Development Bank & Ministry of Finance
Government of Pakistan, Islamabad, Pakistan
© 2005
MANAGING E-GOVERNANCE IN PAKISTAN By: Asif Kabani, ICEG 2005
3rd International Conference on E-Governance Dec 9-11. 2005