Presentation 1 of 2 by Ermo Taks, senior consultant in E-governance architectures and interoperability, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
April 4, 2019, 17:30-19:30
IOG's Policy Crunch
Disruptive Innovation and Public Policy in the Digital Age event series
The Global Race in Digital Governance
https://iog.ca/events/the-global-race-in-digital-governance/
The Generations of Digital governance : From Paper to RobotsYannis Charalabidis
Digital or Electronic Governance relates to the utilisation of Information and Communication Technologies for achieving better digital services to citizens, enhance transparency and collaboration, and promote evidence-based decision making in the public sector. Along these directions, the talk presents the methods, the tools and the solutions that structure the main generations of Digital Governance. Starting from the introduction of computers in the public sector and reaching the emerging applications of artificial intelligence and other exponential technologies, the talk covers the benefits and the challenges for decision makers, from a technical and administrative viewpoint.
Presentation by Minister Tamara Srzentic at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Rozalinda Stojova, Ministry of Information Society and Administration, Republic of North Macedonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Miguel Alvarez-Rodriguez, DG DIGIT, European Commission, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Hans Arents at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation 1 of 2 by Ermo Taks, senior consultant in E-governance architectures and interoperability, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
April 4, 2019, 17:30-19:30
IOG's Policy Crunch
Disruptive Innovation and Public Policy in the Digital Age event series
The Global Race in Digital Governance
https://iog.ca/events/the-global-race-in-digital-governance/
The Generations of Digital governance : From Paper to RobotsYannis Charalabidis
Digital or Electronic Governance relates to the utilisation of Information and Communication Technologies for achieving better digital services to citizens, enhance transparency and collaboration, and promote evidence-based decision making in the public sector. Along these directions, the talk presents the methods, the tools and the solutions that structure the main generations of Digital Governance. Starting from the introduction of computers in the public sector and reaching the emerging applications of artificial intelligence and other exponential technologies, the talk covers the benefits and the challenges for decision makers, from a technical and administrative viewpoint.
Presentation by Minister Tamara Srzentic at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Rozalinda Stojova, Ministry of Information Society and Administration, Republic of North Macedonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Miguel Alvarez-Rodriguez, DG DIGIT, European Commission, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Hans Arents at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Mikel Lauk, E-governance and digital transformation expert, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
How Digital Transformation is useful to ensuring good governance. Establishing Digital transformation strategy; challenge and opportunities of digital transformation in Ethiopia
After analysing the key AI technologies that can be applied in the public sector, the course gives an overview of potential applications (e.g. chatbots, intelligent agents, decision making algorithms, machine learning systems, etc) in various European countries and sectors of the economy. Furthermore, the aims, the benefits and the possible challenges and risks of such applications are being presented, together with the means for risk mitigation. The course also presents the main initiatives for promoting , monitoring and regulating the use of artificial intelligence in the public sector, in Europe and the world.
The 5 generic digital governance models namely 1.Broadcasting 2.Comparative Analysis 3.Critical Flow 4.E-Advocacy 5.Interactive Service Model are described in this presentation.
Development as Freedom in a Digital Age Soren Gigler
This presentation summarized the main findings of the recent publication Development as Freedom in a Digital Age. It provides an overview( i) the alternative impact evaluation framework of information and communications technologies on development based on Amartya Sen's capability approach and (ii) presents empirical evidence from rural Bolivia on the conditions under which ICTs can reduce poverty and empower local communities. The book addresses the following main issues (i) what is the impact of ICTs on the well-being of poor communities? (ii) how to evaluate the impact of ICTs on development from a human development perspective? (iii) which factors influence the successful implementation of ICT programs?
Johannes Bauer, Director of the Quello Center at Michigan State University, covers various aspects of the digital economy including opportunities and challenges, technological and economic drivers, value creation in the digital economy, harnessing benefits and minimizing risks, and measuring the digital economy.
Digital governance or e-Governance can be defined as the use of information and communication technology by the government to provide the quality information and services to citizens, businesses, voluntary organizations, and other government agencies in an efficient, cost-effective, and convenient manner and to bring transparency, accountability in government functioning to strengthen democracy.
Presentation by Mikel Lauk, E-governance and digital transformation expert, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
How Digital Transformation is useful to ensuring good governance. Establishing Digital transformation strategy; challenge and opportunities of digital transformation in Ethiopia
After analysing the key AI technologies that can be applied in the public sector, the course gives an overview of potential applications (e.g. chatbots, intelligent agents, decision making algorithms, machine learning systems, etc) in various European countries and sectors of the economy. Furthermore, the aims, the benefits and the possible challenges and risks of such applications are being presented, together with the means for risk mitigation. The course also presents the main initiatives for promoting , monitoring and regulating the use of artificial intelligence in the public sector, in Europe and the world.
The 5 generic digital governance models namely 1.Broadcasting 2.Comparative Analysis 3.Critical Flow 4.E-Advocacy 5.Interactive Service Model are described in this presentation.
Development as Freedom in a Digital Age Soren Gigler
This presentation summarized the main findings of the recent publication Development as Freedom in a Digital Age. It provides an overview( i) the alternative impact evaluation framework of information and communications technologies on development based on Amartya Sen's capability approach and (ii) presents empirical evidence from rural Bolivia on the conditions under which ICTs can reduce poverty and empower local communities. The book addresses the following main issues (i) what is the impact of ICTs on the well-being of poor communities? (ii) how to evaluate the impact of ICTs on development from a human development perspective? (iii) which factors influence the successful implementation of ICT programs?
Johannes Bauer, Director of the Quello Center at Michigan State University, covers various aspects of the digital economy including opportunities and challenges, technological and economic drivers, value creation in the digital economy, harnessing benefits and minimizing risks, and measuring the digital economy.
Digital governance or e-Governance can be defined as the use of information and communication technology by the government to provide the quality information and services to citizens, businesses, voluntary organizations, and other government agencies in an efficient, cost-effective, and convenient manner and to bring transparency, accountability in government functioning to strengthen democracy.
An overview about egovernment effords in Guatemala. In this file you will find a valuable information about how is the e-government in Guatemala till 2015.
Citizen use of government eService: Comparing use, governance and cooperation...Morten Meyerhoff Nielsen
Presentation of my initial ph.d. finding at https://ttu.ee/nurkse and https://egov.unu.edu project on ICT enabled public service delivery (http://bit.ly/2pXhHSL) on Estonia and Georiga. Presented in the eGov Working Group at the 25th NISPAcee Annual Conference
Innovation Governance in the Public Sector
Kazan, Republic of Tatarstan, Russian Federation
May 18 - 20, 2017
Defining Pace of Urban Development: E-Governance in ULB's and PWD's.Omkar Parishwad
The rapid development of cities has been concerned with the delivery of services in an organized, planned manner. The urban sector in India, is struggling to make effective use of Information and Communication Technology to further deployment of resources for information retrieval, decision making, ongoing management, service delivery and outreach. All evidence points to the obvious benefits of the use of ICT; environmental and economic sustainability and general livability. This vision of egovernance involves ICT applications to mitigate the impacts of rapid urbanization. With E-Government systems revolutions befalling urban India due to various policy level interventions by the government; swiftness in development has been ascertained. The present paper investigates Urban Development that has brought e-Governance applications catering to the Government relating to Infrastructure Sector, amongst others; thus affecting environmental, social and economic structure significantly. The study further finds the scope of progress and affected areas for development, encouraged by certain e-Government solutions. The research helps us arrive at a line of action and necessary initiatives for successful implementation of ICT based solutions in Infrastructure industry. It also allows a peek into future scenario of improvements and deliberations in India in consideration with the scenario of developing countries.
Agenda, 3 SIGMA COVID-19 webinars taking place on 4 and 18 March, and 1 April 2021. These seminars aim to use the momentum when governments are analysing the past and thinking about the future to raise the awareness on the role of life events in end-to-end public service delivery.
2016 Moldova ICT Summit_ICT driven innovation for PS ModernizationCornelia_Amihalachioae
eGovernment Center's presentation at the 2016 Moldova ICT Summit. Council of Europe-organizd event. Summit Day 2. SESSION I. Internet Public Service Value in the Republic of Moldova
Similar to Digital seoul e governance(통합본) (20)
History of best Policies for World-Class Arisusimrc
Healthy and tasty water, Arisu, is loved by all citizens of Seoul!We produce the best-quality tap water through rigorous water quality control systems.We supply safe water in state-of-the-art water distribution settings. We ensure health and taste with advanced purification facilities. Finally, we provide the highest-quality service to our citizens.
Introduced to protect the citizens from various crimes or disasters that can occur anytime, anywhere.
Implemented to correct the difficulties in collecting and using image information in accident and crime.
investigation, due to the separate CCTV operation of the departments of each district office.
Installation of CCTV in crime prone and vulnerable areas with a CCTV Integrated Control Center in each.
district will provide 24/7/365 real-time monitoring.
The rapid response system has been built to allow departments, such as the fire brigade and police, to
use real-time video in the integrated control center in each district to respond to various accidents and incidents.
after payment from client to original contractor is made, payment to the sub-contractor and/or construction/material/equipment/
workers is either late or less, which is an unfair practice in the construction industry. The Seoul Payment Monitoring System has
been introduced to improve these practices and foster a fair contract culture.
+ In order to protect the vulnerable members of the society, by guiding the original contractors, sub-contractors, construction/material/
equipment/workers, a fair contract in the construction owned by Seoul, Payment Monitoring System was built
+ By linking Seoul and financial institutions, sub-contractor claims are to be paid exactly as promised. Payment date and amount can
be checked through the Seoul Payment Monitoring System, which supports fair trade
For citizens’ comments or policy suggestions to be made, after making a suggestion through visiting responsible
departments directly, by letter or website, there would be a wait of more than a month for basic notification.
‘Oasis of 10 Million Imagination’ has been introduced to solve the inefficiencies and to open information
policy progress.
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
What is the point of small housing associations.pptxPaul Smith
Given the small scale of housing associations and their relative high cost per home what is the point of them and how do we justify their continued existance
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
3. Digital
-Governance Seoul
Global No.1 Formula for e-Gov. connection
We provide customized and optimized services to citizens by sharing
and harmonizing the process between citizens, public administration,
data and natural phenomena
We communicate with citizens to build cooperative e-governance
Mission
Vision
Innovative
We lead the administrative innovation
Convenient
We leverage ICTs for the safe and convenient living environment of citizens
Participatory
We build participatory communication processes to interact with and engage citizens
Transparent
We disclose public information and introduce an anti-corruption clean policy system
Mutually Beneficial
We cooperate in partnership with cities and businesses to achieve shared growth
Digital Seoul e-Governance 1
4. International
Achievements
2014
- WeGO developed ‘Urban e-Government Diagnostic & Solution Framework’ with the World Bank
- Seoul was awarded special achievement award for ‘World e-Government best city’
- Seoul ranked number 1 in ‘World City e-Government Assessment’ for 6 consecutive times
2013
- Held an executive committee meeting of WeGO in Chengdu
- Conducted consultation to Addis Ababa and Maputo for a feasibility study on the application of e-Government services
- Welcomed 293 officials from governments and private sector for study visit on Seoul e-governance
- Trained 18 officials from 12 WeGO member cities including Barcelona and Chengdu
2012
- Ranked No.1 at Rutgers Global E-Governance Survey five consecutive times
- Successfully hosted the 2nd General Assembly of WeGO and was re-elected as the president city of WeGO
- Conducted consultation to Buenos Aires, Dar es Salaam and Ulaanbaatar for the feasibility study on the application
of e-Government services
2011
- Signed a Memorandum of Understanding between WeGO and the World Bank for cooperation in sharing good practices
of ICT enabled public administration with developing countries.
- Signed a Memorandum of Understanding between Seoul and EAC (East African Community) and between WeGO and
UN and NCDG (National Center for Digital Government)
2
5. 2010
- Signed a Memorandum of Understanding with Dar es Salaam for cooperation on e-Governance
- Inaugurated WeGO in Seoul, and Seoul was elected as the founding president city of WeGO
- Signed a Memorandum of Understanding between WeGO and UNDESA
(UN Department of Economic and Social Affairs) for cooperation on the UN Public Administration Network
2009
- Signed a Memorandum of Understanding with Barcelona, La Manche and Kathmandu for cooperation on e-Governance
- Welcomed 157 visitors from 41 countries for study visit on the application of e-Governance
- Hosted World Cities CIO Forum
2008
- Signed a Memorandum of Understanding with Astana and Taipei for cooperation on e-Governance
- Opened a promotional booth of Seoul e-Governance at WCIT 2008 in partnership with a private company
- Hosted the World e-Government Mayors Forum (WeGMF)
- Adopted Seoul e-Governance Declaration and agreed on the launch of World e-Governments Organization
of Cities and Local Governments (WeGO)
2007
- Signed a Memorandum of Understanding with Ankara and Nairobi for cooperation on e-Governance
- Welcomed 81 delegates from 7 cities including Moscow, Sakai and Brunei
2006
- Welcomed 159 officials from 24 countries for visit on Seoul e-Governance
2005
- Signed a Memorandum of Understanding with Moscow and Ulaanbaatar for cooperation on e-Governance
- Welcomed 285 officials from 39 countries for study visit on Seoul e-Governance
- Joined Shanghai Information Technology Promotion Center (SIPTC) Workshop
- Opened an English version of website on Seoul e-Governance
Digital Seoul e-Governance 3
6. Roadmap
2015
Smart Gov(Understading citizens / smart government)
2010
Open Gov(Participatory / Open government)
(Connected / Integrated government)
2005
Joined-up Gov
Digital
-Governance Seoul
4
7. 2015
2010
2005
2000
e-Gov(Electronic government)
Opened Seoul City website
Built a basis for service toward citizens such as database and administration system
●
●
Individually customized/sympathizing service
Government as a platform, service led by citizens
●
●
Internet access by 33million smart phones surpassed access by PCs
According to Mid-/Long-term promotion plan for mobile e-Government：
Ministry of Administration & Safety, Aug. 2011
Sharp increase in citizen participation through mobile access and SNS
Facebook, Twitter, etc.
Big data, such as social data, recognized as important asset having socio-economic value
Use of big data reflected in making public safety, medical,
health care and counter terrorism policy in the US, Singapore and Canada
Increase of cyber-attack to public institutions such as the Presidential Office,
government, banks and TV stations
Introduced Oasis of Ten Millions’ Imaginations
Promoted
- Ubiquitous city
- Mobile service
Fully promoted open / participatory information
(Interactive Plaza, Open Data Service)
●
●
●
Implemented ETAX and e-Civil Complaints
Expanded e-Government service to major areas such as public transport
●
●
Digital Seoul e-Governance 5
8. 6
G2C
[Government to Citizen]
Abbreviation of Government to Citizen,
used when explaining the government policy or
activity toward citizens
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8
Keeping citizens safe
Seoul CCTV Integrated Control Center
Main Feature
About
Real-time identification and collection of various visual information of disaster,
accident, etc.
Quick response from related groups when issues are detected in images
Visual information stored for 30 days - assistance when securing evidence for
the arrest of criminals
Other
Agencies
Installation of CCTV cameras in crime-prone and vulnerable
areas with a CCTV integrated control center in each district
will provide 24 / 7 / 365 real-time monitoring and response.
Major Performance
▶
▶
▶
▶
High CCTV Operation Numbers - 44,750 (August, 2014)
High Operation Rate for CCTV Integrated Control Center
- Seoul City 24 districts
Reduction in CCTV maintenance control costs
Increase in criminal conviction rate
Disaster Control Center
Fire Department
Police
Disaster
Control Center
Traffic
Information Center
Number of Real-time Responses by Year
63
216
377
2010 2011 2012 2013 2014
2500
2000
1500
1000
500
0
1136
2052
Number of Situations
Year
▶
▶
▶
11. BEFORE Immediate response was difficult due to long time in recognizing and dealing with accidents and incidents
112 Control Room
(Police Stations)
Digital Seoul e-Governance 9
AFTER Through 24 / 7 / 365 monitoring at the integrated control center,
police can be immediately dispatched to the site upon recognizing any accidents or incidents
Video
Transfer
Major Expectations
Situation
Spread
Site Dispatch
dispatch
Patrol
District CCTV
Integrated Control Center
Capture signs and warning
(Operators and police officers work 24 / 7)
On-Site Action
(Urgent circumstance terminated)
Situation Occurs
Reduction in social cost attributed to the advanced disaster prevention system
Reduction in the risk of recidivism by taking legal action against crimes and
unlawful acts
Reduction in operating costs of CCTV and increase in operational efficiency
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Oasis (Oasis of 10 Million Imagination)
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10
Main Feature
1. Citizens can directly make proposals easily anytime, any place
Related free opinions and/or policy ideas can be submitted through the
website or mobile page.
2. Status check (Review, Pending, Accepted) is available in real time
3. Mileage Membership System
About Major Performance
A ‘citizen proposal system’ that collects citizens’ creative
ideas and hands over the best ideas selected by citizens’
vote, to the city officials who then reflect the proposal in
actual administration or give suggestions
High citizen participation rate - Number of members
70,379
Monthly average of 669 proposal cases
(average daily number of visitors 227)
High number of adoptions - Of a total 152,000 proposal
cases received, 565 cases were adopted
▶
▶
▶
140
120
110
80
60
40
20
0
2006 2007 2008 2009 2010 2011 2012 2013
1.8%
1.6%
1.4%
1.2%
1.0%
0.8%
0.6%
0.4%
0.2%
0.0%
▶
If there are votes from at least ten other citizens, the proposal will be re-viewed
by the relevant responsible department. After which, the results will
be shared with the public.
▶
Graded mileage will be given to all users who log into ‘Oasis of 10 million
imagination’ and use any direct/supplementary functions. Citizen participa-tion
is to be improved through objective incentives for activities.
▶
13. http://oasis.seoul.go.kr
Digital Seoul e-Governance 11
BEFORE Policy making centralized by bureaucrats
AFTER Policies are proposed directly by citizens and reflected in administration
① ②
Major Expectations
③ ④ ⑤ ⑥
① Oasis (Oasis of 10 Million Imagination)
② Seoul's imagination yard (Citizen's Proposal Presentation)
③ My Page
④ Place Proposal
⑤ Review Proposal
⑥ Realize Proposal
Register
a proposal
Citizens vote
10days
after registration
Review proposal
at least 10 votes
20 days after
the vote
Good Proposal
Selection
Meeting
once quarterly
Good Proposal
Contest
quarterly
Oasis policy proposal process
Reduction of citizen complaints and dissatisfaction through the active collection of citizen opinions.
Open administration is achieved through making public the proposal, review, and adoption of policies.
Previously, when people in charge of policies had changed, it was hard to check the status of the
policies in question. This issue has now been resolved.
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mVoting
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14
Main Feature
About
Seoul- Policy voting for the public or designated individuals
▶
▶
▶
▶
▶
voting targeting all Seoul citizens
target voting through DB classifications of age, location, occupation and
gender.
target voting through the use of data in existing DB (phone numbers)
Location based voting (※ Patent applied for)
voting targeting people participating in specific events
Citizens - Theme / topic based voting
▶
▶
▶
▶
voting targeting all Seoul citizens
target voting utilizing mobile phone address book
target voting through the use of data in existing Excel DB(phone numbers)
voting targeting designated individuals without phone number information
A participatory voting app that anyone can ask questions
- on policy and also on any real life issues - or vote on it.
With either a smartphone or a PC, a secret vote targeting
specific people, or a voting targeting citizens in a specific
location is available.
Major Performance
▶
▶
▶
12,000 app downloads with over 70,000 participants
Policy modification and implementations based on public
views
Received Grand Prize for public sector in <App Award
Korea 2014>
Secured big number of downloads and vote participants
Number of App
Downloads
Number of vote
participants
Number of
voting agendas
Number of
comments
Biggest number of
participants in a vote
20,000
166,000
1,417
12,197
3,786
17. BEFORE To receive feedback from the people, surveys were carried out on a person-to-person basis
AFTER Through mVoting, upon registering, a person’s feedback can be acquired quickly and easily.
Digital Seoul e-Governance 15
Before After
Major Expectations
Civil service PC web services
Vote list exposure(Citizens vote)
Create Excel list of citizen votes
Participation eliminates disparities
in auxiliary services.
●
●
●
Smartphone Applications
●
●
●
Vote list exposure(Citizens vote)
Generation Civic Vote
State services channel
Users
Event Management Services PC web site
Generated on-site events to Vote
Vote Management Services PC web staff
●
●
Policy creation Seoul Vote
Service management
(department-specific features)
※ Accessible only to internal networks Seoul
Seoul staff
Citizens are able to leave comments quickly on major policy decisions
Through onsite voting and target voting,
democratic opinion gathering and decision making can be reached in an organization
Citizens participating in major administrative decisions,
mVoting can be used as a means of conflict resolution and cooperation
www.mvoting.seoul.go.kr
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18
Quick question and answer, citizen-centered call center
120 Dasan Call Center
About
Phone Cellphone Internet Video Chat
The single number 120 is a complaints handling system that
handles inquiries and complaints related to life in Seoul quickly
and accurately. Not only 24 hour telephone counseling, con-sualtation
using SMS, and SNS counseling, but also text chat
and sign language video chat counseling for people with dis-abilities,
and counseling in five languages for foreigners are
available.
Major Performance
▶
▶
▶
Main Feature
120 telephone, SMS counseling: For necessary information and/or complaints, call or
text 120, or alternatively, send a photo.
120 Chatting, sign language counseling: For necessary information and/or com-plaints,
hearing/language impaired individuals can use chatting or video (sign
language) services.
120 Foreign language counseling (five languages): Foreigners residing in Seoul
can call 120+9 for consultation.
▶
▶
▶
Service satisfaction 90.6 points, over 67 million consulta-tion
cases(as of June 2014)
Call center service management system acquired ISO9001 interna-tional
certification(31th Dec. 2008, NQA Korea)
Dasan Call Center has facilitated a weekly program that introduces the
knowhow of running the call center
120 Dasan
Call Center
21. http://120dasan.seoul.go.kr
Digital Seoul e-Governance 19
BEFORE There were communication problems with inquiries and/or comments at the city.
AFTER Through chatting and/or sign language counseling, inquiries or comments at the city can be made.
Citizens
Citizens,
foreigners
Counselling
by phone
Counselling
by SMS
Internet/
messenger
Counselling by
video chat
Major Expectations
Internal
customers
One stop complaint
processing
Share voice of
customers
Analyze
complaint data
Feedback to
policy making
120 Dasan Call Center System
CTI(clients’ information/call forwarding)
Counselling(responding inquiry, registering complaints, call forwarding)
IVR(code information)
Record counselling
Manage counsellors(assessment, training, and quality control)
FAX(in/out)
Manage PCMR(manage clients’ relation for marketing, support outbound)
MMS(send)
Chatting/widget(counselling by chat)
u-Counselling(thus saving communication cost and dispersing phone calls)
App(app search)
Improve
convenience
of public life
Lessen the workload of the
integrated call center network
member agencies
Improve living comfort
for multicultural families,
foreign tourists and workers
Achieve equality of
access across various
platforms of voice call,
video call, SMS, chatting,
and SNS
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20
Quick and Easy ‘Civil Complaint / Proposal Integrated Service’
Eung-dap-so
About
PC
Regardless of topic, all types of civil complaints and sug-gestions
can be registered through ‘Eung-dap-so’ on PC
and smartphone, anytime, any place.
Major Performance
▶
▶
Main Feature
Register complaints / suggestions and check results
View complaints / suggestions / responses and frequently asked questions
Complaints received and answered through SNS
▶
▶
▶
High usage rate - Total 37,271 cases (as of 30th Jul. 2014)
Reduction in complaint processing time - 3days
(shortened by 0.72 days compared with 2013)
Civil Complaint / Proposal
Integrated Service
Smartphone
Request complaint/
suggestion
Report complaint by SNS Solve complaint
23. http://eungdapso.seoul.go.kr
BEFORE It was a hassle to find the responsible departments and staff to report a civil complaint
AFTER Civil complaints can be registered simply through Eung-dap-so's website or app
Digital Seoul e-Governance 21
Citizen
SNS
Mobile
WEB
Complaint, Proposed
Application
General
citizen
proposal
Major Expectations
Integrated
Receivers
Civil Complaint /
Proposal Integrated
Service
Simple Complaint ->
Immediate Response
General Complaint, Proposal ->
Distribution
Department
Manager
Specify Processing Staff
Processing Staff
Complex Complaint
Consultation
Treatment and Response
Simple
complaint
Immediate
response
Mobile phone message, email, SNS Treatment Notification
Increased satisfaction of living due to reduction
of complaint processing time
Double business efficiency and easy usage by
citizens due to consolidation of
channels for complaints
24. G2CG2CG2CG2CG2C◁◁▷◁▷◁G2C▷◁G2C▷G2CG2C◁◁◁▷◁▷G2C▷G2CG2C◁◁G2C▷◁G2C▷G2C▷◁G2CG2C▷◁G2C▷◁G2C▷◁G2C▷◁G2C▷◁G2C▷▷
▷G2CG2C◁G2C▷◁G2C▷Details 73p
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22
Everything about maps and spaces
Seoul Map Website
About
A variety of spatial information such as road and urban
planning, is provided to the public in the form of life guide
map, city information map, statistical map, and spatial in-formation
online education
Major Performance
▶
▶
▶
▶
Main Feature
Map Services - All kinds of Seoul’s maps including real-time traffic information,
aerial photograph, statistical map, etc.
Smart Complaint Registration - A service for using your smartphone to report a
variety of complaints via map such as sidewalk block damage, illegally dumped
trash, illegally parked cars with location marked on a map or attached photos.
Website and app available.
▶
▶
Reduction of overlapping investment budget and mainte-nance
costs. (At least 3 billion won annually)
E-Government In FutureGov Awards Oct. 2011
Geospatial Technology for E-Services, Map Asia 2010 &
ISG2010, Jul. 2010
Special Achievement in GIS Awards Ceremony, 2011 Esri UC,
Jul. 2011
Smart Complaint Registration App and Web Service
Seoul City Statistic Map
Location-based SNS Map Service
25. http://gis.seoul.go.kr
BEFORE Search Seoul historic sites > There were problems with most search results on
Digital Seoul e-Governance 23
touristic historic sites / Lack of English contents
AFTER Search all kinds of historic sites / English map searches also available
①
Major Expectations
② ③
④ ⑤ ⑦
⑧
⑨
⑩
⑪
⑫
⑬
⑭
⑥
Search
User Guide
Site Map
Map Service
①
②
③
④
Civilian Proposal Plaza
Spatial Information
Education Center
Sector Spatial Info
⑤
⑥
⑦
Full Menu
3D maps
Aerial photograph service
Geotechnical Information Management System
⑧
⑨
⑩
⑪
City Information Maps
Seoul Statistics Maps
Map Open API
⑫
⑬
⑭
Reduction of operation costs through
the integration of other agencies'
databases and systems.
Safe provision of spatial information
data through the integrated operation
of continuous database management.
Technology connection and DB sharing
with other agencies or organizations
26. G2CG2CG2CG2CG2C◁◁▷◁▷◁G2C▷◁G2C▷G2CG2C◁◁◁▷◁▷G2C▷G2CG2C◁◁G2C▷◁G2C▷G2C▷◁G2CG2C▷◁G2C▷◁G2C▷◁G2C▷◁G2C▷◁G2C▷▷
▷G2CG2C◁G2C▷◁G2C▷Details 77p
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24
Anytime, anywhere pay tax quickly and easily with
ETAX (Electronic TAX)
About
BEFORE
Bill Check Calculate Payment in bank
AFTER
Smartphone & Internet Check logon to ETAX Payment
In order to lessen the inconvenience of going personally to
pay tax in cash, Seoul City and Seoul City agencies have
planned a convenient tax payment system for the various
bills of local taxes imposed by the 25 districts, such as wa-ter
and sewage charges, to be paid through cash or credit
cards.
Major Performance
▶
▶
▶
Main Feature
Tax queries, reports, payment
View and apply for tax refunds
Electronic tax notices and mileage system
▶
▶
▶
Rapid increase of number of ETAX users - 79.6% of total
number of payments
ETAX system benchmarking by local governments
ETAX system benchmarking by Japan, Thailand and Uzbeki-stan
Increase of electronic payment of Seoul by ETAX
11.7%
100
80
40
20
0
Percentage of
electronic payment
79.6%
27. https://etax.seoul.go.kr/english
BEFORE Tax bills are sent home > Requesting lost bills to be re-sent was inconvenient.
AFTER Receive and pay electronic bills through website, smartphone, SNS, etc.
Digital Seoul e-Governance 25
Major Expectations
Payment rate has been
improved as anyone,
without the constraints of
time and space, can easily
and conveniently inquire
about and pay taxes.
Through the decrease in
usage of paper bills,
envelopes, and mailing
cost, social costs will
decrease
International competitive-ness
is enhanced through
the provision of an English
website for foreign
taxpayers
Notification of local taxes
for taxpayers and all
payment related processes
can be checked. Tax
payments are convenient
and transparent. Reliability
ensured.
28. 26
G2B
[Government-to-Business]
Abbreviation of Government to Business,
used when explaining the government policy or
activity toward business companies
29. Digital Seoul e-Governance
Digital Seoul e-Governance 27
Seoul Open
Data Plaza
Geospatial
Information
Platform
Payment
Monitoring
System
30. 28
Seoul
Open Data
Plaza
Quality diagnostic plan Quality measurement and
result analysis
Quality improvement activities
32. G2BG2BG2BG2BG2BG2BG2B◁◁◁◁◁▷◁▷G2B▷◁▷▷G2B▷G2BG2BG2BG2B▷◁◁◁◁◁▷▷◁▷G2B▷G2B▷G2BG2B▷G2BG2B◁◁▷◁▷◁G2B▷◁▷G2B▷G2BG2BG2B◁▷◁▷◁G2B▷◁G2B▷G2BG2B▷◁▷◁▷◁G2BG2BG2B▷◁▷◁G2BG2B▷◁G2BG2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
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◁G2B▷
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30
Let’s open, collect and share
Seoul Open Data Plaza
About
Unit: Thousand
692
Providing citizens with Seoul City’s public data in raw data
form.
Major Performance
▶
▶
▶
▶
Main Feature
Provision of a dataset by type classification, classification system, and organi-zation
Provision of open API by classification system and providing organization
Provision of a ‘Catalog’ service for other agencies and private data
▶
▶
▶
High amount of use - total of 947 million cases, daily aver-age
of 53,000 cases (August, 2013)
Occurrence of citizen collaboration with various public data.
Initiation of various citizen convenience services developed
directly by citizens.
Was awarded Outstanding Organization in Open Public In-formation
and Informatization Contest
Monthly usage numbers of Seoul Open Data Plaza 2014
2,000
1,500
1,000
500
Jan
887
Feb
1,192
Mar
1,151
Apr
1,432
May
1,531
Jun
1,144
Jul
1,450
Aug
Linked Data System
Visualization tool
SPARQL
Endpoint
RDF File MySQL
Data set
Open Data Plaza
Ontology
mapping rule
Ontology model
33. http://data.seoul.go.kr
BEFORE Difficulty with having to call and check each public sports facility for availability
AFTER Facilities can be found anytime, 24 hours a day using the facility status app,
Digital Seoul e-Governance 31
developed from the open public data.
① ② ③ ④ ⑤
⑦ ⑧ ⑨ ⑩ ⑪
Main Expectations
⑥
Seoul City
Seoul Open Data Plaza
Home
Logout
Information Communication
Plaza
Government 3.0
Search
Catalogue
Participation Communication
Customer Service
Open Data Plaza?
Full Menu
①
②
③
④
⑤
⑥
⑦
⑧
⑨
⑩
⑪
Create economic value through
the application of public data -
activating related industries
paradigm shift to open government
and e-government.
Able to provide accurate
administrative service through
utilization of data from scientific
administration handling
34. G2BG2BG2BG2BG2BG2BG2B◁◁◁◁◁▷◁▷G2B▷◁▷▷G2B▷G2BG2BG2BG2B▷◁◁◁◁◁▷▷◁▷G2B▷G2B▷G2BG2B▷G2BG2B◁◁▷◁▷◁G2B▷◁▷G2B▷G2BG2BG2B◁▷◁▷◁G2B▷◁G2B▷G2BG2B▷◁▷◁▷◁G2BG2BG2B▷◁▷◁G2BG2B▷◁G2BG2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
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Geospatial Information Platform
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G2B▷
◁G2B▷◁G2B▷◁G2B▷Seoul
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About
An OGC(Open Geospatial Consortium)-based open platform
that is used to develop location-based service for a better
understanding of the citizens on the city administration,
utilizing Seoul’s spatial and administration information ac-cessible
with wireless Internet and mobile device
Major Performance
▶
▶
▶
▶
Main Feature
A data model design that can be applied to various and unpredictable public
information.
‘Seoul Map-Tagging’ strategy that enables even non experts to convert public
information to spatial information
Fusion of private maps and public information - mashup service for tagging
public information on civil portal maps
▶
▶
▶
High utilization numbers - a total of 41 types, 139,530 cases
of administrative spatial information built and possessed
Development of location-based services saves cost and time
Extended information in conjunction with other manage-ment
systems - public information tagged on a map can be
utilized as open API for various services such as mSeoul and
Seoul wifi management system
2014 Smart Expo - Received ‘Grand Prize’ for spatial infor-mation
utilization best practices contest
Geospatial Information Platform
Map Server Application Server CMS
Smart Seoul Map App
①
② ③
④
⑥
⑤
① Notice ② Seoul policy map ③ Summer road
④ Tourist Attractions for the disabled
⑤ Facilities for the disabled ⑥ User Guide
35. BEFORE When there are risk areas around the school, text format school newsletters were sent to parents to alert
AFTER Risk areas around schools can be indicated on maps with points, lines and areas,
Digital Seoul e-Governance 33
shared instantly via SNS.
(POI, Background map + Annotation)
Seoul map website
Multilingual Map
universal POI,
service background map
DB link
Main Expectations
Spatial Information Platform
Map Server
‘Smart Seoul map’
‘Seoul website’
‘mobile Seoul’
‘Citizen communication
channel’
‘map service support’
Seoul SDW
Seoul administration
information
Previously built
spatial information
Excel form
Website content
Citizen participation
content
Seoul Map-Tagging
Multilingual POI integrated DB / Map
Map-Tagging content data interlocking
KML map data generation
●
●
●
●
Application Server
Map-Tagging content data interlocking
multilingual map service open API provided
(wireless web, ios, android support)
smart map app service server
theme information, content, details
●
●
●
CMS
Map-Tagging administrative-spatial information content
management
Smart map app service them management
open API management
Statistics management
●
●
●
●
Seoul Map-Tagging
Service Background Map: Naver Map API application (MOU contract, 2012.3)
Improved map utilization level of
citizens by providing quick and
easy location-based service on
public information
Creation of added value through
development of various supplement
service using open API
Reduced time and cost for the
whole process of geospatial
contents development, building,
and servicing geospatial
contents
36. G2BG2BG2BG2BG2BG2BG2B◁◁◁◁◁▷◁▷G2B▷◁▷▷G2B▷G2BG2BG2BG2B▷◁◁◁◁◁▷▷◁▷G2B▷G2B▷G2BG2B▷G2BG2B◁◁▷◁▷◁G2B▷◁▷G2B▷G2BG2BG2B◁▷◁▷◁G2B▷◁G2B▷G2BG2B▷◁▷◁▷◁G2BG2BG2B▷◁▷◁G2BG2B▷◁G2BG2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
G2BG2B◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
◁G2B▷
G2B▷
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Payment Monitoring System
▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
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◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷◁G2B▷
34
About
Remove irregularities and solve problems of unpaid construction payment
A payment verification system of Seoul that is designed to
monitor payments for Seoul public construction contracts,
and to transfer money to subcontractors, construction
workers, and equipment companies on the designated day
Major Performance
▶
▶
▶
Main Feature
Transfer of payments for public contracts
Real-time monitoring of payments and simplified work
Real-time monitoring of receipt
Automatic SMS notification for business processes such as payment
Interface with ERP(Enterprise Resource Planning) system available
▶
▶
▶
▶
▶
Offices that applied Seoul payment monitoring system re-duced
irregularities - 78 cases less than last year
High usage - 1,953 billion won
Benchmarked by central government agencies, local gov-ernments,
and private enterprises
Decrease in number of irrationalities for
sub-contractors reported in Seoul
2013
350
300
250
200
150
100
50
0
2014
326
110
Order
construction
Payment
Lay
consultation
Check
details
Check immediately from Payment Monitoring System
37. http://hado.eseoul.go.kr
Sub-contractor Materials/Equipment/Labor
Digital Seoul e-Governance 35
BEFORE Frequently unpaid wages or payments in arrears problems would arise
AFTER Payment history can always be checked and wages received within the term of the contract
Seoul Metropolitan
Government
Payment
Contractor
Automatic distribution to each account
according to title of cost
Main Expectations
Cash
Transfer
Payment Monitoring System
Advanced payment account
Materials/Equipment account
Labor cost account
Payment Monitoring System
Advanced payment account
Materials/Equipment account
Labor cost account
Payment Monitoring System
Receiving account
Cash
Transfer
Protect the socially weak by
guaranteeing payment of
subcontract fee,
equipment/material use fee, and
construction workers' wage
Solve problems of unpaid construc-tion
payments in real-time checking
Decrease in payment related
work, and in complaints related
with unpaid wage
38. 36
G2G
[Government-to-Government]
Abbreviation of Government to Government,
used when explaining the government policy or
activity toward other government agencies or
public organizations
39. Digital Seoul e-Governance 37
IT Superhighway
Seoul Data Center
Electronic Work System
Integrated Website Management System
Administrative Portal System
Digital Seoul e-Governance
42. G2GG2G◁G2G▷◁G2G▷◁▷◁▷G2G◁◁▷◁G2GG2GG2G▷◁▷G2G▷G2GG2GG2GG2GG2GG2GG2GG2G◁◁▷◁◁▷G2G▷◁◁◁▷◁▷G2G▷▷G2G▷G2GG2GG2GG2GG2G◁◁◁◁▷◁▷◁▷◁▷▷◁G2G▷G2G▷G2GG2GG2GG2G▷G2GG2G◁◁▷◁▷◁▷◁▷◁▷◁G2G▷▷G2GG2GG2GG2GG2GG2G◁◁▷◁▷◁◁▷◁▷▷G2GG2G▷G2GG2GG2GG2G◁◁▷◁▷◁▷◁▷G2GG2GG2GG2G▷G2G◁◁▷◁◁▷G2G▷G2GG2GG2G▷▷◁▷◁G2G▷◁G2GG2G◁▷◁G2G▷G2GG2G▷◁G2G▷
G2G▷
G2G◁▷◁G2G▷G2GG2G▷
◁▷◁◁G2G▷G2GG2G▷◁▷◁▷G2G▷◁G2GG2G◁▷◁▷◁G2GG2G▷G2G◁▷◁▷◁G2G▷G2GG2G◁▷◁G2G▷◁G2GG2G▷◁◁G2G▷◁G2G▷G2G▷◁◁▷◁▷G2G▷G2GG2G◁◁▷◁▷G2G▷G2G▷◁◁G2G▷◁▷
Details 92p
G2G▷
▷◁G2GG2G▷
◁G2GG2G▷◁G2G▷▷◁G2G▷
G2GG2G▷
◁◁▷
◁G2G▷G2G▷▷◁▷◁▷G2GG2GG2GG2G▷
G2G◁◁◁◁▷
◁G2G▷◁▷▷◁▷▷G2G▷◁G2G▷G2GG2GG2GG2GG2G◁◁G2G▷◁◁▷◁▷G2G▷◁▷G2G▷G2G▷◁G2G▷G2GG2GG2G◁◁G2G▷◁◁◁▷◁▷◁▷▷G2G▷◁G2G▷G2G▷G2GG2GG2GG2G◁◁◁▷◁◁◁G2G▷◁▷◁▷G2G▷▷G2GG2GG2GG2GG2G▷G2G▷◁◁◁◁▷◁G2G▷◁◁▷▷◁▷▷G2G▷◁G2G▷G2GG2GG2GG2GG2G◁G2◁◁▷◁▷◁◁▷▷▷◁◁G2G▷G2GG2GG2GG2G▷G2GG2GG2B▷◁◁▷◁◁◁▷◁▷G2G▷▷◁◁G2G▷G2GG2GG2G▷G2GG2GG2B▷◁◁◁▷◁◁▷◁▷▷◁◁G2G▷G2B▷G2G▷G2GG2GG2GG2G◁◁◁▷◁◁▷◁▷▷▷▷G2GG2GG2GG2GG2GG2G◁◁▷◁◁▷◁▷G2G▷▷G2GG2GG2GG2G◁▷◁▷◁▷◁G2G▷G2GG2GG2G◁▷◁G2G▷◁G2G▷G2G▷◁G2G▷◁G2G◁G2G▷▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
40
Cutting edge administration infrastructure
IT Superhighway
About
Seoul’s own exclusive ultra high speed information commu-nication
network that was built to connect the Seoul Metro-politan
Government, 25 district offices, and 36 other major
public offices, using the Seoul subway tunnels. It delivers
administration phone call, Internet, and various administra-tive
information such as e-approval, HR, transport, and tax
Major Performance
▶
▶
▶
▶
Main Feature
Seoul Information Superhighway consists of e-Seoul Net, u-Seoul Net, and
integrated network management center, the e-SNOC
Fiber optic cable in Seoul subway lines are used as facility for communication
e-SNOC, the integrated network operating center of Seoul, is run and observes
24/7 the operation status in real-time
Switchover technology of Ethernet ring structure is applied and can recover a
partial cable cut or transmission equipment failure within a second
▶
▶
▶
▶
Building a sophisticated multimedia business system
Building economical communications network using of sub-way
tunnels
Annual reduction in information communication network
system operational cost of around 3 billion won (2002)
e-Seoul Net benchmarking from other local governments
Information Communication Network
Metro Ethernet
control packet
P S
Other Traffic
Logically Blocked Port
MASTER
43. Metropolitan
Council Mapo Water supply Joonggu
10G 10G
Digital Seoul e-Governance 41
BEFORE When collaborating with other agencies, offline meetings were inconvenient
AFTER When collaborating with other agencies, work can be progressed through video conferencing.
10G
10G
Main Expectations
10G
Seosomun City Hall
Data
Center B
Yeongdeungpo
Yangcheon Gangseo
Geumcheon
Data
Center
Dongjak Gwanak Gangnam Seocho
Human
Resources
Development
Center
Seodaemun Eunpyeong
Emergency
Operations
Center
Namsan
Office
Fire &
Disaster
HQ
Yongsan
10G
Gangdong Gwangjin Dongdaemun Seongdong
Guro
Seongbuk Dobong
Jungrang Nowon
Gangbuk
Songpa
-
-
Backbone ring 20gbps
Sub-ring 10gbps ※ Stable ring structure that can switchover without interruption from failure was selected
-
-
-
U-service, cctv, wireless network
configuration
Effective integration of infrastructure,
service, and information,
scattered throughout the city
Ubiquitous era network
e-Seoul Net
u-Seoul Net
20G
Sangam
Yeongdeungpo
Data
Center
City Hall
Songpa
Seongbuk
Economical construction of IT Superhighway
Advanced administration through IT Superhighway
Improve the quality of life by providing a wide range of
ubiquitous services through a sophisticated high speed infrastructure
44. G2GG2G◁G2G▷◁G2G▷◁▷◁▷G2G◁◁▷◁G2GG2GG2G▷◁▷G2G▷G2GG2GG2GG2GG2GG2GG2GG2G◁◁▷◁◁▷G2G▷◁◁◁▷◁▷G2G▷▷G2G▷G2GG2GG2GG2GG2G◁◁◁◁▷◁▷◁▷◁▷▷◁G2G▷G2G▷G2GG2GG2GG2G▷G2GG2G◁◁▷◁▷◁▷◁▷◁▷◁G2G▷▷G2GG2GG2GG2GG2GG2G◁◁▷◁▷◁◁▷◁▷▷G2GG2G▷G2GG2GG2GG2G◁◁▷◁▷◁▷◁▷G2GG2GG2GG2G▷G2G◁◁▷◁◁▷G2G▷G2GG2GG2G▷▷◁▷◁G2G▷◁G2GG2G◁▷◁G2G▷G2GG2G▷◁G2G▷
G2G▷
G2G◁▷◁G2G▷G2GG2G▷
◁▷◁◁G2G▷G2GG2G▷◁▷◁▷G2G▷◁G2GG2G◁▷◁▷◁G2GG2G▷G2G◁▷◁▷◁G2G▷G2GG2G◁▷◁G2G▷◁G2GG2G▷◁◁G2G▷◁G2G▷G2G▷◁◁▷◁▷G2G▷G2GG2G◁◁▷◁▷G2G▷G2G▷◁◁G2G▷◁▷
Details 95p
G2G▷
▷◁G2GG2G▷
◁G2GG2G▷◁G2G▷▷◁G2G▷
G2GG2G▷
◁◁▷
◁G2G▷G2G▷▷◁▷◁▷G2GG2GG2GG2G▷
G2G◁◁◁◁▷
◁G2G▷◁▷▷◁▷▷G2G▷◁G2G▷G2GG2GG2GG2GG2G◁◁G2G▷◁◁▷◁▷G2G▷◁▷G2G▷G2G▷◁G2G▷G2GG2GG2G◁◁G2G▷◁◁◁▷◁▷◁▷▷G2G▷◁G2G▷G2G▷G2GG2GG2GG2G◁◁◁▷◁◁◁G2G▷◁▷◁▷G2G▷▷G2GG2GG2GG2GG2G▷G2G▷◁◁◁◁▷◁G2G▷◁◁▷▷◁▷▷G2G▷◁G2G▷G2GG2GG2GG2GG2G◁G2◁◁▷◁▷◁◁▷▷▷◁◁G2G▷G2GG2GG2GG2G▷G2GG2GG2B▷◁◁▷◁◁◁▷◁▷G2G▷▷◁◁G2G▷G2GG2GG2G▷G2GG2GG2B▷◁◁◁▷◁◁▷◁▷▷◁◁G2G▷G2B▷G2G▷G2GG2GG2GG2G◁◁◁▷◁◁▷◁▷▷▷▷G2GG2GG2GG2GG2GG2G◁◁▷◁◁▷◁▷G2G▷▷G2GG2GG2GG2G◁▷◁▷◁▷◁G2G▷G2GG2GG2G◁▷◁G2G▷◁G2G▷G2G▷◁G2G▷◁G2G◁G2G▷▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
42
Low power, High-efficiency, Eco-friendly ‘Seoul Data Center’
Seoul Data Center
About
1,065 information systems, including servers and storage,
were built and operated integrationally to support use of
various IT resources and software freely anytime, any-where.
365 day stable provision of information service is
achieved through 24 hour monitoring
Major Performance
▶
▶
▶
Main Feature
Integrated Management System (Service Management System)
- Online monitoring of all Seoul City Data Center computers through integrated
web screens.
Internet Performance Management System (Application Performance Management)
- Online performance testing and monitoring of Seoul City’s internet service
from a user perspective.
Base Facilities Management System (Facility Management System)
- Online monitoring of state and failure of the Data Center’s base facilities.
▶
▶
▶
Budget savings through the construction of integrated in-formation
resource - saved 7.8 billion won during 5 years
(2009 ~ 2013 : Reduction in the number of servers installed
from Pre-project planning 259 → 75)
Reduction in energy use through server integration
Benchmarked by 1,275 people, 165 international cities :
Japan, Thailand, Iraq, etc
45. BEFORE Service interruption due to frequent server down, because of insufficient specialists and
Digital Seoul e-Governance 43
system operating infrastructure
AFTER Efficient and stable maintenance and operation through 24 hours a day,
365 days a year integrated control system.
Support Operation
Process Workflow
Major Expectations
Service Level Managemen(SLA/SLM)
Integrated Management System
Standard Operating Procedures (SOP)
Integrated SMS
SMS FMS APM
Help
desk
Reduce operation costs through integrated use and virtualization of information resources
Construction of information management infrastructure for the stable operation of e-government
Maximized work flow efficiency through the data center's advanced automated management system
46. G2GG2G◁G2G▷◁G2G▷◁▷◁▷G2G◁◁▷◁G2GG2GG2G▷◁▷G2G▷G2GG2GG2GG2GG2GG2GG2GG2G◁◁▷◁◁▷G2G▷◁◁◁▷◁▷G2G▷▷G2G▷G2GG2GG2GG2GG2G◁◁◁◁▷◁▷◁▷◁▷▷◁G2G▷G2G▷G2GG2GG2GG2G▷G2GG2G◁◁▷◁▷◁▷◁▷◁▷◁G2G▷▷G2GG2GG2GG2GG2GG2G◁◁▷◁▷◁◁▷◁▷▷G2GG2G▷G2GG2GG2GG2G◁◁▷◁▷◁▷◁▷G2GG2GG2GG2G▷G2G◁◁▷◁◁▷G2G▷G2GG2GG2G▷▷◁▷◁G2G▷◁G2GG2G◁▷◁G2G▷G2GG2G▷◁G2G▷
G2G▷
G2G◁▷◁G2G▷G2GG2G▷
◁▷◁◁G2G▷G2GG2G▷◁▷◁▷G2G▷◁G2GG2G◁▷◁▷◁G2GG2G▷G2G◁▷◁▷◁G2G▷G2GG2G◁▷◁G2G▷◁G2GG2G▷◁◁G2G▷◁G2G▷G2G▷◁◁▷◁▷G2G▷G2GG2G◁◁▷◁▷G2G▷G2G▷◁◁G2G▷◁▷
Details 97p
G2G▷
▷◁G2GG2G▷
◁G2GG2G▷◁G2G▷▷◁G2G▷
G2GG2G▷
◁◁▷
◁G2G▷G2G▷▷◁▷◁▷G2GG2GG2GG2G▷
G2G◁◁◁◁▷
◁G2G▷◁▷▷◁▷▷G2G▷◁G2G▷G2GG2GG2GG2GG2G◁◁G2G▷◁◁▷◁▷G2G▷◁▷G2G▷G2G▷◁G2G▷G2GG2GG2G◁◁G2G▷◁◁◁▷◁▷◁▷▷G2G▷◁G2G▷G2G▷G2GG2GG2GG2G◁◁◁▷◁◁◁G2G▷◁▷◁▷G2G▷▷G2GG2GG2GG2GG2G▷G2G▷◁◁◁◁▷◁G2G▷◁◁▷▷◁▷▷G2G▷◁G2G▷G2GG2GG2GG2GG2G◁G2◁◁▷◁▷◁◁▷▷▷◁◁G2G▷G2GG2GG2GG2G▷G2GG2GG2B▷◁◁▷◁◁◁▷◁▷G2G▷▷◁◁G2G▷G2GG2GG2G▷G2GG2GG2B▷◁◁◁▷◁◁▷◁▷▷◁◁G2G▷G2B▷G2G▷G2GG2GG2GG2G◁◁◁▷◁◁▷◁▷▷▷▷G2GG2GG2GG2GG2GG2G◁◁▷◁◁▷◁▷G2G▷▷G2GG2GG2GG2G◁▷◁▷◁▷◁G2G▷G2GG2GG2G◁▷◁G2G▷◁G2G▷G2G▷◁G2G▷◁G2G◁G2G▷Business management system, ‘One way’, from business management to electronic approval
Electronic Work System
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
44
About
User centric Seoul City’s business management system that
improves transparency in policy making and rational deci-sion
making, and supports Seoul’s complex administration.
It enables workers in Seoul Metropolitan Government, dis-trict
offices, and related agencies to manage work and pro-cess
documents in an integrated way used in small primary
local governments
Major Performance
▶
▶
▶
Main Feature
My desk - Users can easily realize work that needs to be processed through ‘To
Do Count’.
Project management - performance, reception, planning, PR management, as
well as task setting, registration and management
Document management - modification and implementation of government
permissions and seals, write policy ledgers and documents
View memos - View, through the memo function, one’s superior’s urgent or
frequent notes.
Meeting and Schedule Management - Record and manage meeting agenda
items, contents and schedules.
▶
▶
▶
▶
▶
Use visualization through secure horizontal decision making
- 33,000 memo cases per month
Improvement of business management speed and transpar-ency
Improve operational efficiency through e-document system
integration of affiliated agencies
Administration Portal
Policy Approval
Authority
Responsible
Practitioner
Operator
47. Seoul Model Management System
Instructions Management
Meeting Management
Schedule Management
Business Approval
Management
Document Security Central Control Management System
Digital Seoul e-Governance 45
BEFORE Face to face oral approval reduces work effectiveness.
AFTER Operational efficiency of internal and external work is increased through electronic reporting and
approval.
Policy Approval
Authority
Responsible
Practitioner
Operator
Administration Portal
Main Expectations
Business Management Collaboration Management
My Desk
Document Management
Approval Management
Form Management
Log Management
Task Management
My Mobile Desk
Task Management
Plan Management
Memo Management
Business Process Management
System /
Connection Management
Modeling Automation Monitoring
Result Management
Present Condition
Management
System
Management
System Connection
Management
Document Security Policy Management Post History Management
Securement of transpar-ency
in government
decision making processes
through electronic record
management
Increased availability
through efficient record
management
When used in small primary
local governments,
development costs are
reduced, which has an
effect of reducing social
cost
Ease in construction of
regional and affiliated
organizational collaborative
systems
48. G2GG2G◁G2G▷◁G2G▷◁▷◁▷G2G◁◁▷◁G2GG2GG2G▷◁▷G2G▷G2GG2GG2GG2GG2GG2GG2GG2G◁◁▷◁◁▷G2G▷◁◁◁▷◁▷G2G▷▷G2G▷G2GG2GG2GG2GG2G◁◁◁◁▷◁▷◁▷◁▷▷◁G2G▷G2G▷G2GG2GG2GG2G▷G2GG2G◁◁▷◁▷◁▷◁▷◁▷◁G2G▷▷G2GG2GG2GG2GG2GG2G◁◁▷◁▷◁◁▷◁▷▷G2GG2G▷G2GG2GG2GG2G◁◁▷◁▷◁▷◁▷G2GG2GG2GG2G▷G2G◁◁▷◁◁▷G2G▷G2GG2GG2G▷▷◁▷◁G2G▷◁G2GG2G◁▷◁G2G▷G2GG2G▷◁G2G▷
G2G▷
G2G◁▷◁G2G▷G2GG2G▷
◁▷◁◁G2G▷G2GG2G▷◁▷◁▷G2G▷◁G2GG2G◁▷◁▷◁G2GG2G▷G2G◁▷◁▷◁G2G▷G2GG2G◁▷◁G2G▷◁G2GG2G▷◁◁G2G▷◁G2G▷G2G▷◁◁▷◁▷G2G▷G2GG2G◁◁▷◁▷G2G▷G2G▷◁◁G2G▷◁▷
Details 100p
G2G▷
▷◁G2GG2G▷
◁G2GG2G▷◁G2G▷▷◁G2G▷
G2GG2G▷
◁◁▷
◁G2G▷G2G▷▷◁▷◁▷G2GG2GG2GG2G▷
G2G◁◁◁◁▷
◁G2G▷◁▷▷◁▷▷G2G▷◁G2G▷G2GG2GG2GG2GG2G◁◁G2G▷◁◁▷◁▷G2G▷◁▷G2G▷G2G▷◁G2G▷G2GG2GG2G◁◁G2G▷◁◁◁▷◁▷◁▷▷G2G▷◁G2G▷G2G▷G2GG2GG2GG2G◁◁◁▷◁◁◁G2G▷◁▷◁▷G2G▷▷G2GG2GG2GG2GG2G▷G2G▷◁◁◁◁▷◁G2G▷◁◁▷▷◁▷▷G2G▷◁G2G▷G2GG2GG2GG2GG2G◁G2◁◁▷◁▷◁◁▷▷▷◁◁G2G▷G2GG2GG2GG2G▷G2GG2GG2B▷◁◁▷◁◁◁▷◁▷G2G▷▷◁◁G2G▷G2GG2GG2G▷G2GG2GG2B▷◁◁◁▷◁◁▷◁▷▷◁◁G2G▷G2B▷G2G▷G2GG2GG2GG2G◁◁◁▷◁◁▷◁▷▷▷▷G2GG2GG2GG2GG2GG2G◁◁▷◁◁▷◁▷G2G▷▷G2GG2GG2GG2G◁▷◁▷◁▷◁G2G▷G2GG2GG2G◁▷◁G2G▷◁G2G▷G2G▷◁G2G▷◁G2G◁G2G▷▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
Website Manage-ment
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
46
Create and Share Together
Integrated
About
In order to enhance the communication with civilians, Seoul
City’s representative websites are innovated and reorga-nized
into blog-type websites. Without having to manage
the contents of each individual website, contents can be
registered or modified with posts being modified in bulk
through one management system.
Major Performance
▶
▶
Main Feature
Posting on Seoul and individual websites
Website organization management
RSS feed, ATOM publishing, SNS widget embedding and social comments
▶
▶
▶
Increased number of visitors -
daily average of 200,000 people, 1.5 fold increase compared
to the previous year
High user satisfaction -
93.3%
1.5 times increase in number of daily visitors
2012
25
20
15
10
5
0
Ratio of
electronic payment
2014
unit - 10,000
200,000
System
Simultaneous posting on multiple websites classified into 12 areas
49. BEFORE Posting all announcements one by one on all relevant websites was inconvenient.
AFTER Through the management system, notices can be displayed automatically on
Digital Seoul e-Governance 47
many websites through a single posting.
Main Expectations
Increased number of visitors to
website
Improved accessibility to city held
information
Creating a new business model,
utilizing information will play a
part in invigorating the economy
Seoul
50. G2GG2G◁G2G▷◁G2G▷◁▷◁▷G2G◁◁▷◁G2GG2GG2G▷◁▷G2G▷G2GG2GG2GG2GG2GG2GG2GG2G◁◁▷◁◁▷G2G▷◁◁◁▷◁▷G2G▷▷G2G▷G2GG2GG2GG2GG2G◁◁◁◁▷◁▷◁▷◁▷▷◁G2G▷G2G▷G2GG2GG2GG2G▷G2GG2G◁◁▷◁▷◁▷◁▷◁▷◁G2G▷▷G2GG2GG2GG2GG2GG2G◁◁▷◁▷◁◁▷◁▷▷G2GG2G▷G2GG2GG2GG2G◁◁▷◁▷◁▷◁▷G2GG2GG2GG2G▷G2G◁◁▷◁◁▷G2G▷G2GG2GG2G▷▷◁▷◁G2G▷◁G2GG2G◁▷◁G2G▷G2GG2G▷◁G2G▷
G2G▷
G2G◁▷◁G2G▷G2GG2G▷
◁▷◁◁G2G▷G2GG2G▷◁▷◁▷G2G▷◁G2GG2G◁▷◁▷◁G2GG2G▷G2G◁▷◁▷◁G2G▷G2GG2G◁▷◁G2G▷◁G2GG2G▷◁◁G2G▷◁G2G▷G2G▷◁◁▷◁▷G2G▷G2GG2G◁◁▷◁▷G2G▷G2G▷◁◁G2G▷◁▷
Details 102p
G2G▷
▷◁G2GG2G▷
◁G2GG2G▷◁G2G▷▷◁G2G▷
G2GG2G▷
◁◁▷
◁G2G▷G2G▷▷◁▷◁▷G2GG2GG2GG2G▷
G2G◁◁◁◁▷
◁G2G▷◁▷▷◁▷▷G2G▷◁G2G▷G2GG2GG2GG2GG2G◁◁G2G▷◁◁▷◁▷G2G▷◁▷G2G▷G2G▷◁G2G▷G2GG2GG2G◁◁G2G▷◁◁◁▷◁▷◁▷▷G2G▷◁G2G▷G2G▷G2GG2GG2GG2G◁◁◁▷◁◁◁G2G▷◁▷◁▷G2G▷▷G2GG2GG2GG2GG2G▷G2G▷◁◁◁◁▷◁G2G▷◁◁▷▷◁▷▷G2G▷◁G2G▷G2GG2GG2GG2GG2G◁G2◁◁▷◁▷◁◁▷▷▷◁◁G2G▷G2GG2GG2GG2G▷G2GG2GG2B▷◁◁▷◁◁◁▷◁▷G2G▷▷◁◁G2G▷G2GG2GG2G▷G2GG2GG2B▷◁◁◁▷◁◁▷◁▷▷◁◁G2G▷G2B▷G2G▷G2GG2GG2GG2G◁◁◁▷◁◁▷◁▷▷▷▷G2GG2GG2GG2GG2GG2G◁◁▷◁◁▷◁▷G2G▷▷G2GG2GG2GG2G◁▷◁▷◁▷◁G2G▷G2GG2GG2G◁▷◁G2G▷◁G2G▷G2G▷◁G2G▷◁G2G◁G2G▷Communication, Collaboration, Information Sharing Section.
Administrative
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷◁G2G▷
48
About
Affiliated employees can access the administration portal through single authen-tication
through certification or ID and password. With single login, workers can
not only access to over 170 administrative systems, but also can do a custom-ized
login to each systems, related by business and authority
▶
Searches can be done using the 30 integrated business systems and website
information. All members can easily perform work-related communication
through email, messenger, bulletin, knowledge classification, community, and
blog functions.
▶
When requests for approval (approval on standby, send on standby, recepit on
standby, exposure on standby, memo reports, daily log approval), received mail,
e-HOJO, complaints come through, the number can be checked automatically
on the portal front-page.
▶
The administrative portal system plans to provide Seoul em-ployees
with quick and easy access to shared administrative
information and services.
Major Performance
▶
▶
▶
Main Feature
1. Connection to Administration Portal can be made through single certification
2. Integrated search and communication tools provided
3. Convenient administrative business notifications
4. Check important notices and Seoul related news
Important notices and Seoul related news can be checked directly on the
portal’s front page.
▶
Improved delivery speed of business related information
Business efficiency is improved by approaching a number of
administrative systems through the portal with ease.
Activate communication between staff or between Seoul
City leadership and staff
Portal
System
51. BEFORE Sometimes, it was difficult to check and correspond with city related news and important notices
AFTER By simply entering the administrative system portal, it is possible to check city related news and
important notices without having to search around, as well as correspond immediately
Digital Seoul e-Governance 49
Associated Systems
(170 administrative
systems)
Wiki/Knowledge
Budget Business
Explanation
Business Manual
Register Information
Messenger
Portlet
Interlocking
Organization
Interlocking
Main Expectations
My Business Area
To Do
Portlet
City and Employee
Communication Area
Business News
Administration News
Communication Broadcasting
& Telecommunications
Business Desk
Business Management
Integrated Mail
Administrative Business (link)
Help
Extra Content
Diet, quick memo,
climate info, schedule, etc
Focus Area
Watch Hot News
Mayor’s Thoughts
PR Banner
Event/Quiz/Survey
Employee
Communication Area
Warm Stories
Interesting Stories
Smart Stories
Family Events
District Portal
Seoul User
SSO
And
Permission
Management
Mobile Office
S/W: e-government standard framework
DB Server WAS / WEB
Organization
Integrated Search
Mayor’s Room
Administrative Portal
Non Bulletin board
Bulletin board
Content
Interlocking
Improved delivery speed of business related information
Improved work efficiency by approaching a number of
administrative systems through the portal with ease
Activate communication between staff
52. Digital
-Governance Seoul
History
2014
●
●
●
●
●
Launched ‘Safe Taxi Service’ for smartphone
Launched ‘m-Voting’, a mobile poll system
Launched ‘Seoul Family Zone’, a smart Seoul map service
Launched free charging service for mobile devices in major public office buildings
Launched mobile service for ‘CCPIS (Civil Complaint/Proposal Integration Service)’a civil complaint system
2013
Partnered with private sector for big data to make public
services more responsive, convenient, and relevant
Held Mobile Leading Talk to launch a truly mobile-centered
public administration
Built 3D spatial database for subway stations and public
agencies and contributed to creating jobs
Promoted the use of public data by private sector through
Seoul Open Data Plaza
Increased the number of free WiFi zones and provided free
mobile charging service for citizens
2012
Opened Seoul Open Data Plaza to disclose public data in
earnest
Designed an open and interactive platform for the website
Strengthened contents of the Story of Seoul in QR code
Used a wide range of digital contents to boost the partici-pation
2011
●
●
●
●
Held the first-ever online inauguration ceremony for the 35th mayor of Seoul
Proposed a new model of open administration to break the conventional bureaucracy and shift to a smart paradigm
Launched free Seoul WiFi service
Topped at 2011 Green IT Performance Assessment by National Information Society Agency
●
●
●
●
●
●
●
●
●
●
of and communications with citizens
Organized the citizen-centric Seoul Smart Forum
50
53. 2010
●
Organized customer-oriented professional IT trainings to
help citizens adapt to the changes in IT environment
●
Selected as the best government agency in a comprehen-sive
●
●
●
●
performance assessment on government policy
Realized Citizen-centric Ubiquitous Seoul
Operated Seoul Application Development Center(SADC)
Opened Seoul Smart Work Center for the first time in
public sector
Won the presidential award at the 5th Korea Internet
Award
2009
●
Operated interactive e-Poll system
●
Laid a foundation for business management system and
launched Business Process Reengineering (BPR) /
Information Strategy Planning (ISP)
●
Established the Clean Finance Information System
●
Realized future-oriented integration of broadcasting and
communications and machine to machine (M2M) commu-nications
●
Provided Ubiquitous-learning service
2008
●
Launched the Seoul IT Hope-sharing World project to
bridge the digital divide
●
Conducted stepwise upgrade of information Technology
●
Operated and upgraded the mobile portal site
●
Established web-based 3D Spatial information System
2007
●
Hosted W2i Digital Cities Convention in Seoul
●
Introduced web 2.0-based technology for the delivery of
realtime information
●
Conducted a survey about the citizen satisfaction on
e-Government services
●
Built Clean System to strengthen the administrative
transparency
●
Laid the foundation for the ICT infrastructure of Ubiqui-tous
Seoul
2006
●
Improved the functions of websites to promote the website
usability
●
Conducted cyber training for citizens
●
Developed Ubiquitous Master Plan and sectorial implemen-tation
●
strategies
- Hosted the Joint Symposium of 2006 SEOUL GIS & SEOUL
Metropolitan Fora
Upgraded Spatial Data Warehouse(SDW)
2005
●
Improved the quality of e-Government service and
expanded citizen participation
●
Increased the volume of contents and quality of the
integrated website of Seoul
●
Boosted the internet broadcasting service and expanded
citizen participation
●
Strengthened the infrastructure of statistical information
●
Upgraded and standardized the Administrative Information
Systems
●
Upgraded Geographic Information System (GIS) and Urban
Infrastructure information System
Digital Seoul e-Governance 51
54. Digital
-Governance Seoul
Global No.1
Formula for
e-Gov. connection
Deetttaaiiillleedd ddeessccrrriiipptttiiioonn
Seoul CCTV
Integrated Surveillance System
Oasis
(Oasis of 10 Million Imagination)
mVoting
120
Dasan Call Center
Civil Complaint /
Proposal Integrated Service
Seoul Map Website ETAX
Seoul
Open Data Plaza
Geo-spatial
Information Platform
Seoul
Payment Monitoring System
IT Superhighway
Seoul
Data Center
Electronic Work
System
Integrated Website
Management System
Administrative Portal
System
52
55. G2C
[Government to Citizen]
Abbreviation of Government to Citizen,
used when explaining the government policy or
activity toward citizens
- Seoul CCTV Integrated Control Center
- Oasis(Oasis of 10 Million Imagination)
- mVoting
- 120 Dasan Call Center
- Civil Complaint / Proposal Integrated Service
- Seoul Map Website
- ETAX
