JIRA is now a mission critical application for Arizona State University. In our quest to become the premiere "Connected University", I will demonstrate several different business use cases utilizing JIRA and its technical capabilities. We use it to receive an email, create an issue, initiate an Enterprise Service Bus flow, and then record the outcome of the transaction and, if the outcome is negative, notify an appropriate resource. You'll learn that JIRA is not necessarily a stand-alone system but can be fully integrated into the menu of enterprise applications and utilized to both receive and invoke business events. This presentation covers the use of Webhooks, JIRA API, and email-to-issue creation. Products covered: JIRA Software

1. ROB YOSOWITZ • DIRECTOR ENTERPRISE INTEGRATIONS •
ARIZONA STATE UNIVERSITY • @YOSOWITZ
Automate Mission Critical
Business Workflows with
JIRA

2. Solving Problems:
Use what you have in a
unique way

6. REST API
Webhooks
Issue creation from
email
JIRA
Technologies

7. Request:
Process:
College Board sends an email to
ASU staff when a SAT file is ready
to be processed. Staff member
manually logs onto College Board
portal and downloads SAT file.
Fully automate the procedure to
grab the SAT file when ready and
process it. Only notify staff on
exceptions.
Business
Problem

8. Trigger SAT file retrieval on email notification
Requirements Toolbox
Automate read of file and update target system
Notify administrator on exceptions only
Audit of business process event and reporting

9. Trigger SAT file retrieval on email notification
Requirements Toolbox
Automate read of file and update target system
Notify administrator on exceptions only
Audit of business process event and reporting

10. Benefits:
Process:
Email alias for College Board (CB)
JIRA project creates issue.
JIRA Webhook sends notification to
Enterprise Service Bus (ESB) to
automatically retrieve SAT file.
ESB sends scheduling request for
PeopleSoft to process file.
Fully automated. JIRA serves as
an audit of the notification and file
download.
New
Business
Process

11. This screenshot is just an example of
piece of content that could be placed here.
If there is text to accompany the image in this area,
it should be as concise as possible. Please delete
this box and text.
Email creates issue
JIRA Webhook
triggers ESB logic
ESB calls JIRA API to
comment issue and
resolve

12. This screenshot is just an example of
piece of content that could be placed here.
If there is text to accompany the image in this area,
it should be as concise as possible. Please delete
this box and text.
Email creates issue
JIRA Webhook
triggers ESB logic
ESB calls JIRA API to
comment issue and
resolve
This screenshot is just an example of
piece of content that could be placed here.
If there is text to accompany the image in this area,
it should be as concise as possible. Please delete
this box and text.

13. This screenshot is just an example of
piece of content that could be placed here.
If there is text to accompany the image in this area,
it should be as concise as possible. Please delete
this box and text.
Email creates issue
JIRA Webhook
triggers ESB logic
ESB calls JIRA API to
comment issue and
resolve

14. REST API
Webhooks:
Issue creation from
email:
JIRA
Technologies
Update JIRA issue with comments
and trigger workflow
Initiates business process and
triggers Webhook
Initiates external processing on
Enterprise Service Bus

16. Solution:
Technology:
JIRA issue creation from email
JIRA Webhook
JIRA REST API
JIRA automated email creation
combined with JIRA Webhook and
REST API functionality, turns JIRA
into a control hub for critical
enterprise business processes!
Lessons
Learned

17. Thank you!
ROB YOSOWITZ • DIRECTOR ENTERPRISE INTEGRATIONS
ARIZONA STATE UNIVERSITY • @YOSOWITZ